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Navan aims to disrupt the business travel industry with a corporate travel management application that makes it easier for companies to connect people face-to-f
Business Travel Consultant, English
Location
Portugal
Posted
87 days ago
Salary
0
Seniority
Senior
Job Description
Business Travel Consultant, English
Navan.com
• Provide top-tier travel support via chat, calls, and emails • Maintain up-to-date knowledge on suppliers, destinations, and systems • Quickly assess customer needs, urgency, and preferences • Accurately handle hotel, flight, car, and rail bookings • Guide customers in self-service options on the Navan platform and app • Respond promptly, meeting SLA expectations • Follow company and customer policies, ensuring global compliance • Give feedback to stakeholders on goal progress and key processes • Participate in team meetings on products, suppliers, and industry updates • Stay current on travel industry best practices • Maintain attendance, complete assigned training, and meet performance metrics
Job Requirements
- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
- Language: Fluency in English
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Benefits
- 401(K), Commuter benefits, Company equity, Company-sponsored outings, Company sponsored family events, Customized development tracks, Dental insurance, Disability insurance, Volunteer in local community, Family medical leave, Flexible Spending Account (FSA), Free daily meals, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Job training & conferences, Open door policy, Life insurance, Mentorship program, Online course subscriptions available, Open office floor plan, Paid holidays, Pair programming, Paid sick days, Onsite office parking, Partners with nonprofits, Pet friendly, Pet insurance, Promote from within, Lunch and learns, Relocation assistance, Remote work program, Free snacks and drinks, Team based strategic planning, OKR operational model, Continuing education available during work hours, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Home-office stipend for remote employees, Diversity employee resource groups, Hiring practices that promote diversity, 4-day work week, Employee resource groups, Employee-led culture committees, Hybrid work model, In-person all-hands meetings, President's club, Employee awards, Pay transparency, Mother's room, Personal development training, Flexible time off, Floating holidays, Bereavement leave benefits, Company-wide vacation
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