• Design, develop, and optimize consulting templates and methodologies that enhance service delivery and client outcomes • Lead complex client engagements from initiation through completion, managing scope, timelines, and stakeholder expectations • Conduct in-depth business process analysis and provide strategic recommendations for organizational improvement • Mentor and develop junior consultants, fostering a culture of continuous learning and professional growth • Manage multiple concurrent projects while maintaining exceptional attention to detail and quality standards • Collaborate with cross-functional teams to identify best practices and drive innovation in consulting approaches • Present findings, insights, and recommendations to senior leadership and client executives with clarity and impact • Contribute to the development of thought leadership content and industry insights • Ensure compliance with consulting standards and organizational policies across all engagements

• Advise and arrange travel for corporate business customers (both individuals and groups) • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

• Grow meaningful relationships with benefits consultants in the labor sector to open doors for new business and increase Hello Heart’s visibility. • Partner closely with sales, channel partnerships, medical affairs, and marketing teams to create momentum with prospective clients. • Co-lead and participate in engaging, educational, and social events (in-person and virtual) with regional consulting offices—bringing the best of Hello Heart to life with support from our internal experts. • Attend key conferences and events in the labor sector to further build your network and build awareness of Hello Heart

• Operate as a technical resource within the Practice and actively participate in DFIR investigations • Effective engagement communication, time management, and collaboration with peers • Author comprehensive engagement deliverables that are tailored to both technical and managerial audiences as well as fully detail the technical findings, recommendations, business impact, and realistic remediation strategies • Foster client relationships by providing support, information, and guidance • Utilize automation, orchestration, and scripting to reduce manual processes, improving overall efficiency while also enabling new capabilities to meet the rapidly changing needs of our clients • Contribute to integration of existing and future open-source and commercial tools to help improve DFIR processes and procedures • Perpetually strengthen relevant skills, knowledge, and abilities to stay at the forefront of the information security industry • Maintain a strong desire to learn, adapt, and improve along with a rapidly-growing company • Perform other duties as assigned