• Serve as the primary operational partner to assigned Account Managers. • Support Account Managers with partner onboarding, documentation, follow-ups, and internal coordination. • Ensure clear communication between Sales, Underwriting, Operations, and external partners. • Help prepare reports, materials, and data needed for partner conversations and quarterly reviews. • Manage and maintain tools and systems, including automation platforms and sales enablement technologies. • Assist in developing and refining workflows that increase efficiency and reduce friction for partners. • Identify process gaps and proactively recommend improvements. • Support pipeline management activities to ensure accurate data and reliable revenue projections. • Generate and analyze reports and performance metrics to provide actionable insights. • Monitor partner activity and flag trends, risks, or opportunities to Account Managers. • Ensure timely responses and resolution of partner requests. • Help uphold HDM’s Partner Success standards across all communications. • Contribute to maintaining a consistent, professional, and solutions-oriented partner experience.

• Work closely with internal sales team on client digital promotions strategies, ongoing contract management, contract renewal and expansion opportunities • Develop recommendations and execute promotional programs that align with overall client KPIs and/or individual campaign goals must be able to articulate and defend strategy • Create compelling client-ready assets to motivate and inspire stakeholders, focusing on the clear and concise communication of data-driven recommendations • Establish and develop trusted, long term relationships with assigned client(s) • Develop holistic view of clients’ business including in-depth knowledge of marketing plans, objectives, strategies, and challenges • Manage internal and external communications, garnering support and getting appropriate buy-in across teams • Work with multiple departments at Inmar and the client (e.g., Sales, Operations, IT, Promotion Analytics, Marketing, Reporting, Agencies, etc.) to execute digital campaigns, understand trends of the business, identify and seize new opportunities to grow revenue, and resolve any potential issues • Develop and monitor campaign metrics to support efficient assessment and optimization of digital promotions, making informed and timely recommendations to enhance performance against client KPIs • Deliver post-event analysis with holistic campaign recap and actionable insights and recommendations for future programs and opportunities • Maintain expertise on industry trends, technology, best practices, and regulations of relevance to digital promotions • Obtain “expert” level understanding of Inmar’s solutions, while thoroughly understanding clients’ strategic goals and objectives translate how Inmar’s solutions align with those objectives • Ensure the client understands the value of the services available and being received to ensure renewals with increased value to the company • Maintain and utilize current sales materials, as well as ongoing updates to products, tactics, features, etc. • Manage status tracking of estimates/proposals, currently live offers, purchase order and billing information, and reporting • In consultation with sales, ensure accuracy of Salesforce.com entries/opportunities • In collaboration with cross-functional teams, support development and refinement of product and sales materials (i.e. case studies)

• Gestionar y fortalecer las relaciones con nuestros clientes clave para maximizar el valor de esas relaciones tanto para la empresa como para el cliente • Gestionarás unas 15-20 cuentas (mínimo) de clientes • Garantizar las Renovaciones de los proyectos actuales • Aumentar el porcentaje de retención de clientes • Crear un Success Plan por cliente para asegurar este propósito • Incrementar el Ticket Promedio (ARPU) mediante la detección de oportunidades • Generar el crecimiento del proyecto con un objetivo de un 20% sobre el scope actual • Ejecutar QBRs (Revisiones Trimestrales) para garantizar la satisfacción del proyecto

• Simultaneously manage multiple customer relationships in regard to the onboarding experience into ERS/DRS software. • Build and maintain strong relationships with key stakeholders at client organizations. • Act as the primary point of contact for any issues or inquiries related to the onboarding ERS/DRS software. • Consult with end users to determine needs and specification requests, analyze, troubleshoot, and document issues as they arise throughout onboarding. • Maintain detailed records of client interactions, issues, and resolutions to be utilized in regular reporting and creation of team metrics. • Consult and facilitate training of customers on the use of software products and systems that we develop. • Provide direct follow-up training when and where applicable and at your discretion as the owner of the customer relationship.