• Meet with clients to understand their technical challenges, goals, and requirements. • Develop customized technical solutions, often involving software, data and AI, or cloud services to meet specific client needs. • Act as a communication bridge between clients and internal engineering, development, and support teams. • Create technical documentation, design documents, training materials, and proof of concepts for presentations. • Drive clarity across stakeholders through consultation, creation, and discussion of architecture work products. • Collaborate with enterprise and solution architects to define solution patterns and reference architectures. • Partner with business stakeholders to understand end‑to‑end processes, decisions, and information flows, and translate them into automated workflows. • Design workflow diagrams and process specifications that clearly define steps, inputs/outputs, and where human vs. automated vs. AI‑driven decisions occur. • Collaborate with data and engineering teams to define the data required for each action or decision and curate it into a well‑modeled Snowflake “data substrate” (tables, views, and data contracts). • Work with data dictionaries/catalogs to ensure every workflow step has clear, reliable data sources and that changes to the data model are reflected in automations. • Identify where AI capabilities (LLMs, classification, extraction, summarization, retrieval, etc.) can safely and effectively augment or replace manual work in workflows. • Monitor and troubleshoot workflow runs, data issues, and AI‑agent calls; implement improvements to increase robustness, observability, and performance. • Define and maintain metrics and dashboards to track workflow performance, throughput, and error rates using the underlying Snowflake data; gather feedback from users and stakeholders, run experiments, and iterate on workflow and agent designs to continuously improve business outcomes.

• Leads the identification, definition, and documentation of solution architecture, technical design, and interface requirements through thorough analysis of technical and business processes • Serves as a liaison between clients, health services, technology, and training teams to determine appropriate EDI and interoperability solutions, and to review, identify, clarify, and resolve solution requirements • Identifies inconsistencies, risks, and gaps within complex business, data, and integration workflows • Provides architectural guidance and oversight to business analysts and engineers in planning, analysis, and execution of requirements and solution documentation

• Partner with Sales to qualify opportunities, lead technical discovery, and shape evaluation plans tied to customer success criteria. • Design and deliver compelling demos of our full stack—tailoring messaging for both technical and executive audiences. • Own the technical POC process: define scope, success metrics, architecture, timeline, and stakeholder alignment; ensure clean handoffs into production. • Build strong relationships with customer stakeholders, including engineering leaders, platform teams, and security/infra owners. • Translate technical requirements into solution designs that map directly to business outcomes (latency, throughput, cost, reliability, security). • Produce high-quality enablement assets (demo environments, evaluation playbooks, reference architectures, FAQs) to scale the team’s effectiveness. • Provide high-signal feedback to Product/Engineering/Research based on recurring objections, feature gaps, and competitive dynamics.

• Act as a strategic co-pilot to the AEs, independently leading the technical evaluation phase. • Expertly demonstrate the comprehensive Vector Solutions suite, prescribing the exact right solution to address stringent government compliance, security, and technical requirements. • Act as a premier thought leader and domain expert in the market. • Go beyond standard duties to actively build the Vector brand by creating new content, driving high-profile webinar strategies, and speaking as a featured industry ambassador at government tradeshows and conferences. • Conduct deep-dive needs assessments. Translate complex agency requirements into actionable, scoped presentation strategies and solution designs. • Leverage data visualization tools (like Power BI) to build compelling dashboards, highlight key metrics, and demonstrate clear ROI during executive-level presentations and technical evaluations. • Work hand-in-hand with the proposal and sales teams to provide expert technical responses for complex proposals (including RFPs, RFQs, and RFIs) and co-present customized product strategies directly to agency leadership and key stakeholders. • Partner strategically with existing clients to deeply understand their evolving needs, proactively identifying opportunities to introduce additional modules or products from our suite to solve their ongoing challenges. • Serve as an informal leader on the SE team. Lead internal training initiatives, coach peers on product enablement and technical processes, and set the standard for demo excellence. • Work cross-functionally across departments, serving as a critical feedback loop for our product development team to ensure our technology solutions and future roadmap align perfectly with our clients' mission-critical goals.