• Define end‑to‑end solution architectures that span multiple systems, platforms, and vendors, with a strong emphasis on integration and interoperability • Make architectural decisions across application integration, data movement, identity, security, error handling, resiliency, and operational monitoring • Lead the design of integration architectures using APIs, event‑driven patterns, messaging, and data synchronization approaches • Partner with business and functional stakeholders to align end‑to‑end business processes across applications • Provide architectural guidance to engineering teams to ensure integrations are buildable, testable, and operable • Partner with Sales to drive solution design during pursuits, including integration discovery, architecture definition, and estimation • Partner with Delivery teams to ensure the integration architecture defined in presales is carried through execution

• Define end-to-end solution architectures built on Microsoft Azure, emphasizing cloud-native design principles • Make architectural decisions across identity, security, networking, platform services, data access, resiliency, and cost governance • Ensure solutions are designed for scalability, reliability, observability, and long-term maintainability • Establish architecture standards, patterns, and guardrails aligned to Microsoft and Hitachi Solutions best practices • Lead the design and implementation of AI-enabled solutions using Microsoft technologies • Apply AI capabilities such as: Azure AI services and platform capabilities • Partner with clients to identify high-value AI use cases and translate them into deliverable architectures • Provide architectural guidance to engineering teams to ensure solutions are buildable, testable, and operable

• Owning the post‑sale customer relationship, acting as the primary point of contact and strategic advisor. • Leading onboarding, ensuring customers achieve early and sustained value. • Developing and executing success plans, defining customer goals, value milestones and measurable outcomes. • Monitoring customer health (e.g. usage, adoption, engagement, NPS), proactively addressing risks and driving retention. • Delivering regular business reviews aligned to customer priorities, performance and value delivery. • Championing customer feedback, advocating for user needs and influencing product and service improvements. • Partnering with Account Managers to ensure seamless handovers, coordinated account strategy and renewal alignment. • Working with Product, Marketing and other cross functional teams to deliver an integrated customer experience. • Providing account insights, risk assessments and strategic recommendations to the Regional Manager, Customer Success (RMCS). • Maintaining accurate customer documentation and activities in CRM and CS systems (e.g. Salesforce).

• As the Partner Solutions Consultant, you will be part of a highly talented and fast-paced team that is responsible for relaunching and scaling our App Marketplace Program at ServiceTitan. • You will serve as the product manager for our partner applications from the ideation phase to go to market and beyond. • You will be accountable for building out potential product workflows with our current and potential app marketplace partners. • You will dive in to deeply understand our customers and their needs, collect and analyze data from partners and customer teams, and be a part of a team that is launching impactful solutions for our customers. • You will leverage new and existing partnerships to deliver innovative solutions for our customers. • Manage the product lifecycle of a partnership and / or integration end-to-end, including identifying a product gap use-case, running a workflow review, negotiating product scope, launching and program managing roll-out, enabling internal teams on the product solution an app provides. • Collaborate with leaders across ServiceTitan’s Product, Sales, Success, and Support organizations to understand and influence ServiceTitan’s product roadmap and inform our partnership and integration strategy.