• Capturing high level technical project requirements from internal stakeholders • Collaborating with a cross-functional team to create technical solutions and support the deployment of the project • Building and maintaining project schedules, providing status updates to key stakeholders, and guiding projects to completion • Identifying, assessing, tracking, and mitigating issues or risks and anticipating bottlenecks • Balancing business priorities with technical constraints by aligning resources, deadlines, and scope based on stakeholder input

• Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey • Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness • Lead renewal and commercial conversations, including negotiation and documentation of outcomes • Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication • Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals • Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization • Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions • Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently • Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems

• End-to-end management of the entire bid process from initial qualification through to contract signature, ensuring bids run to schedule, and in line with the Rackspace bid process. • Understand the problem statement (RFP/ RFI) and ensure identification of missing information jointly with the pursuit team and support the framing of appropriate queries to capture the missing information. • Validate the service lines and information needed for completion of proposal response. • Work with multi-discipline teams to ensure all relevant proposal inputs are delivered on time and to the desired quality. • Support the PreSales team in creation of deal solutions and pricing. • Own elements of presales support function (Deal analytics, prospect list, BD assets etc). • Support compliance initiatives strict adherence to Bid Management process in line with laid down templates, tools and approval matrices. • Assist Bid Solution teams in detailing and articulation of solutions (response to RFPs/ RFIs/ unsolicited bids etc) and ensure completeness of the same with regard to content and form. • Support and manage bids for New Business, Contract Renewals and Account Growth opportunities. • Assist in industry research, market study to arrive at gaps to be plugged by Rackspace expertise. • Template Management : Ensure usage of Rackspace brand guidelines • Create and update reusable artifacts.

• Responsible for processing of all coffee delivered to processing mill – supervise labor and processing workflow for wet milling, and be directly responsible for dry milling (curing) • Planning & Execution of all mechanization and maintenance calendar • Engage with engineering teams to optimise processing methods, efficiency and improve quality • Control quality (input and output) of each batch and ensure appropriate warehousing • Send samples to customers and prepare coffee for shipment based on samples approved • Reporting on regular (weekly / monthly) basis to Business Head • Coordinate with logistics service providers for shipping • Manage total labor use for processing and optimise power / fuel consumption