• Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey • Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness • Lead renewal and commercial conversations, including negotiation and documentation of outcomes • Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication • Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals • Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization • Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions • Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently • Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems

• End-to-end management of the entire bid process from initial qualification through to contract signature, ensuring bids run to schedule, and in line with the Rackspace bid process. • Understand the problem statement (RFP/ RFI) and ensure identification of missing information jointly with the pursuit team and support the framing of appropriate queries to capture the missing information. • Validate the service lines and information needed for completion of proposal response. • Work with multi-discipline teams to ensure all relevant proposal inputs are delivered on time and to the desired quality. • Support the PreSales team in creation of deal solutions and pricing. • Own elements of presales support function (Deal analytics, prospect list, BD assets etc). • Support compliance initiatives strict adherence to Bid Management process in line with laid down templates, tools and approval matrices. • Assist Bid Solution teams in detailing and articulation of solutions (response to RFPs/ RFIs/ unsolicited bids etc) and ensure completeness of the same with regard to content and form. • Support and manage bids for New Business, Contract Renewals and Account Growth opportunities. • Assist in industry research, market study to arrive at gaps to be plugged by Rackspace expertise. • Template Management : Ensure usage of Rackspace brand guidelines • Create and update reusable artifacts.

• Responsible for processing of all coffee delivered to processing mill – supervise labor and processing workflow for wet milling, and be directly responsible for dry milling (curing) • Planning & Execution of all mechanization and maintenance calendar • Engage with engineering teams to optimise processing methods, efficiency and improve quality • Control quality (input and output) of each batch and ensure appropriate warehousing • Send samples to customers and prepare coffee for shipment based on samples approved • Reporting on regular (weekly / monthly) basis to Business Head • Coordinate with logistics service providers for shipping • Manage total labor use for processing and optimise power / fuel consumption

Role Description Gainwell is seeking a highly skilled and experienced Manager Service Delivery. The ideal candidate will have a technical background, excellent leadership skills, and a passion for driving innovation. - Strategic Leadership: Develop and execute long-term strategies aligned with Gainwell's business objectives. - Team Management: Lead and mentor a team of IT professionals, fostering a collaborative and high-performing culture. - Technical Expertise: Stay abreast of the latest technological trends and advancements to drive innovation and efficiency. - Project Management: Oversee complex IT projects, ensuring timely delivery and adherence to project management best practices. - Security and Compliance: Implement robust security measures to protect sensitive data and ensure compliance with industry regulations. - Vendor Management: Build and maintain strong relationships with technology vendors. - Budget Management: Develop and manage the IT budget, ensuring cost-effective solutions. - Problem-Solving: Identify and resolve complex technical issues, providing innovative solutions. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field. - 10+ years of experience in IT management or leadership roles. - Technical expertise in various IT domains, including cloud computing, cybersecurity, and applications development. - Previous experience and strong analytical, project management, and problem-solving skills to support healthcare claims processing either technical or managerial. - Good skills in managing contracts and budgets. Requirements - Opportunities to travel through your work (0-10%). - This is a full-time permanent regular salaried (W-2) employee position. - Monday through Friday work schedule (40 hours per week). - Health (medical, dental, vision) benefits start on day 1 of employment. - Company match 401K and other benefits available within months of starting. - New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. - Company provided computer for work use. - For all hybrid and remote positions, employees' Broadband Internet connections should have a minimum speed of 24MBS download and 8 MBS upload. - Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. Benefits - The pay range for this position is $95,000 - $120,000 per year. - All salaried, full-time candidates are eligible for our generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Leadership and technical development academies to help build your skills and capabilities.