• Responsible for processing of all coffee delivered to processing mill – supervise labor and processing workflow for wet milling, and be directly responsible for dry milling (curing) • Planning & Execution of all mechanization and maintenance calendar • Engage with engineering teams to optimise processing methods, efficiency and improve quality • Control quality (input and output) of each batch and ensure appropriate warehousing • Send samples to customers and prepare coffee for shipment based on samples approved • Reporting on regular (weekly / monthly) basis to Business Head • Coordinate with logistics service providers for shipping • Manage total labor use for processing and optimise power / fuel consumption

Role Description Gainwell is seeking a highly skilled and experienced Manager Service Delivery. The ideal candidate will have a technical background, excellent leadership skills, and a passion for driving innovation. - Strategic Leadership: Develop and execute long-term strategies aligned with Gainwell's business objectives. - Team Management: Lead and mentor a team of IT professionals, fostering a collaborative and high-performing culture. - Technical Expertise: Stay abreast of the latest technological trends and advancements to drive innovation and efficiency. - Project Management: Oversee complex IT projects, ensuring timely delivery and adherence to project management best practices. - Security and Compliance: Implement robust security measures to protect sensitive data and ensure compliance with industry regulations. - Vendor Management: Build and maintain strong relationships with technology vendors. - Budget Management: Develop and manage the IT budget, ensuring cost-effective solutions. - Problem-Solving: Identify and resolve complex technical issues, providing innovative solutions. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field. - 10+ years of experience in IT management or leadership roles. - Technical expertise in various IT domains, including cloud computing, cybersecurity, and applications development. - Previous experience and strong analytical, project management, and problem-solving skills to support healthcare claims processing either technical or managerial. - Good skills in managing contracts and budgets. Requirements - Opportunities to travel through your work (0-10%). - This is a full-time permanent regular salaried (W-2) employee position. - Monday through Friday work schedule (40 hours per week). - Health (medical, dental, vision) benefits start on day 1 of employment. - Company match 401K and other benefits available within months of starting. - New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. - Company provided computer for work use. - For all hybrid and remote positions, employees' Broadband Internet connections should have a minimum speed of 24MBS download and 8 MBS upload. - Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. Benefits - The pay range for this position is $95,000 - $120,000 per year. - All salaried, full-time candidates are eligible for our generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Leadership and technical development academies to help build your skills and capabilities.

• Publish web pages and blog content to websites built with WordPress and other content management systems • Update website content to help achieve search engine optimization, paid advertising, and other digital marketing objectives • Manage content integrity and ensure that all links remain active and accurate • Update and optimize existing content in accordance with any changes we introduce • Support tickets are created and followed up on with IT, Digital, and external third-party resources to resolve outstanding site issues • Site is reviewed on a regular basis and changes are made as needed to ensure consistency • Add formatting, headlines, and hyperlinks to finished content using content management system (CMS) tools and HTML • Find and update broken links, outdated images, formatting errors utilizing crawl tools • Work closely day to day with project managers and collaborate with teammates to prioritize daily tasks and projects to ensure high-quality, on-deadline content deliverables to all stakeholders • Being proactive in sharing ideas for any site improvements needed

• Establish and continuously model supportive and collaborative relationships with members, colleagues, and external partners. • Model the highest ethical behavior in care for Members, as well as in relationships with co-workers, Leaders, internal, and external partners. • Model commitment to continuous quality improvement by engaging in quality improvement initiatives and projects, such as by identifying and addressing HEDIS gaps, and by identifying, developing, and testing new practices for improving the outcomes of the Enhanced Care Management team. • Participates in Health Plan staff meetings, trainings, committee meetings, or other activities as needed or as directed by Leadership Team Members. • Working in a lead training capacity by providing formal and informal clinical training and other learning and development activities to support department Team Members on behavioral health conditions, including treatments and evidence-base for treatment (within areas of expertise/scope) as well as provide onboarding and ongoing training to department Team Members. • Promote a collaborative and effective working environment within the department or those outside BH discipline by engaging in evidenced-based communication strategies (such as Motivational Interviewing) when discussing responsibility/sharing of tasks, effectively resolving conflicts as they arise, and collaborating on Member case discussions to provide integrated care to IEHP members. • Participate in committees, conferences, and any other meetings as required or directed by department managers or directors. • Responsible for primarily working with a caseload of Members with behavioral health needs. • Advocate for Members to receive the highest quality care, in a timely manner, within IEHP’s network by referring to appropriate internal partners such as behavioral health, Enhanced Care Management, and complex care management. • In conjunction with department leadership, the Licensed Behavioral Health Care Manager is responsible for providing consultation for the non-licensed Members of the team when discussing tasks of a clinical nature. • Responsible for engaging with Members to provide effective care management, both in-person and on the phone, including linkage to resources and support in transitions of care, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the Member and his or her medical/behavioral team, facilitating member self-efficacy and self-management to improve the Member’s ability to manage their own health, and all other activities associated with high quality, evidenced-based care management. • Ensures documentation is accurate and in compliance with regulatory requirements and accreditation standards. • Assist Members with care coordination needs, including, but not limited to the following: Conduct comprehensive, holistic assessment both telephonically as well as in person (facility or home visits). Assimilate assessment information to assist, in collaboration with the ITC Team and the facility, in developing a discharge plan or an individualized care plan (ICP). Communicate ICP or discharge plan with Member, approved family or caregiver and other Members of the care team. Coordinate with internal and external health partners to support Members’ comprehensive care needs. Assists with the coordination of medical and behavioral health access issues with PCP offices, specialists, and ancillary services. Participate in inter/transdisciplinary care team meetings to share information, update and inform care plan. Participate and lead (as necessary) care transition plan responsibilities. Engage in proactive, member-centered utilization and quality review of Behavioral Health services by members. Provide crisis intervention to individuals, as well as providing support and clinical guidance to others who engage in this work. Responsible for any other duties as required to ensure successful care management processes and Member outcomes. Provide transitional care services to Members transitioning from one care setting to the next such as assisting the Member with PCP appointments, transportations, and coordination of DME and home health. Support Member through all care transitions by making outreach to ensure all care needs are met before closing the Member out to transitions of care. providing care coordination, linkage to resources, and facilitating Member self-efficacy and self-management. Perform any other duties as required to ensure Health Plan operations and department business needs are successful.