• Build systematic K8s workflows to deploy our product, either client-side on a variety of infrastructures, or internally for our cloud platform; • you'll work closely with sales and customer success to assist product deployment, pre and post sales (POC, demos, production), both on-prem, in cloud and in our SaaS. • you'll be part of our first line of support for customer escalation, including bugs, security escalations, special events support (scale-outs, large workshops, load tests) • Contribute to deployment support, in particular on North America time zones. This involves both personally joining customer calls to assist onboarding and troubleshooting, but also leading and contributing to our support mechanisms such as ticket triaging and oncall process. • Contribute to our product roadmap, by coordinating between the needs of the Commercial Staff and latest developments from our Technical Staff; • Report clearly on your work to a distributed collaborative team, with a bias for asynchronous written communication.

• Partner with engineers to build dev tools that empower developer workflows and deployment infrastructure. • Ensure reliability of multi-cloud Kubernetes clusters and pipelines. • Metrics, logging, analytics, and alerting for performance and security across all endpoints and applications. • Infrastructure-as-code deployment tooling and supporting services on multiple cloud providers. • Automate operations and engineering. Focus on automation so we can spend energy where it matters. • Building machine learning infrastructure that enables AI teams to train, test, and deploy on large-scale datasets.

• Gestionar la cola de tickets de soporte: Priorizar y resolver problemas de manera eficiente atendiendo las tareas de trabajo según la entrega de SLA y los recursos disponibles. • Solucionar problemas técnicos: Asistir en el diagnóstico y la resolución de problemas técnicos y escaladas de solicitudes/incidentes entrantes. • Investigar y diagnosticar problemas: Realizar una investigación exhaustiva para diagnosticar y resolver problemas técnicos para nuestro conjunto de herramientas de aplicaciones. • Tareas administrativas en herramientas de Atlassian: Realizar tareas administrativas y mantenimiento de servidores utilizando CLI en herramientas de Atlassian (Jira, Confluence y Bitbucket Data Center). • Personalización de Atlassian: Realizar personalización a nivel de proyecto y espacio para Jira Data Center. • Actualizaciones de producto: Asistir en la realización de actualizaciones de productos para garantizar que nuestros sistemas estén actualizados. • Soporte de herramientas Gen AI: Apoyar a los desarrolladores en la configuración y administración de herramientas Gen AI. • Monitorear la salud de la aplicación: Monitorear continuamente la salud de las aplicaciones para garantizar un rendimiento óptimo.

Become a part of our caring community and help us put health first Humana is seeking an experienced Senior Tech Lead for our Site Reliability Engineering (SRE) team. This role will champion reliability, scalability, and performance of our critical systems. The ideal candidate will demonstrate strong technical leadership, mentor team members, and collaborate across engineering and business units to drive best practices in reliability and DevOps. Job Role + Responsibilities: - Lead SRE team initiatives focused on system reliability, automation, and operational excellence. - Architect and implement solutions to enhance availability, performance, and scalability of cloud and on-premises services. - Oversee incident management processes, ensuring timely response and thorough root cause analysis. - Develop and refine monitoring, alerting, and reporting frameworks; ensure actionable insights for service health. - Guide adoption of Infrastructure as Code (IaC) and CI/CD pipelines to streamline deployments and reduce risk. - Collaborate with software engineering and product teams to integrate reliability requirements into design and development. - Mentor engineers on SRE principles, fostering a culture of continuous improvement and operational rigor. - Establish service level objectives (SLOs), service level indicators (SLIs), and error budgets in partnership with stakeholders. - Manage on-call rotations, ensuring effective coverage and knowledge sharing. - Document architectural decisions, operational procedures, and incident retrospectives. - Operational Excellence for AI Systems – Identifying AI/ML Use Cases, Influence and implement SRE best practices including SLIs/SLOs for ML workloads, automated remediation, capacity modeling. - Observability & Monitoring for ML - Define and implement monitoring strategies for model drift, data anomalies, pipeline failures, system performance, and user experience. Key responsibilities of this role include: - Proactive risk identification and mitigation during deployments to ensure system stability. - Ensure long-term stability through Technical Debt - Maintaining observability and performance of critical pharmacy applications. - Supporting timely restoration of services during outages, with 24/7 coverage to meet enterprise Service Level Agreements (SLAs). - Driving incident response and root cause analysis to prevent recurrence and improve system resilience. - Drive Operational Excellence for AI Systems Use your skills to make an impact Required Qualifications: - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). - 7+ years of relevant experience in SRE, DevOps, or software engineering, including 2+ years in a technical leadership role. - Minimum 5 years' relevant experience with Python, Pyspark, Azure Databricks, Snowflake, SQL, ORACLE, POSTGRES, File Transfer, REST API, and KAFKA - Proficiency with cloud platforms (AWS, Azure, GCP), container orchestration, and automation tools. - Strong scripting and programming skills (e.g., Python, Go, Bash). - Deep understanding of distributed systems, networking, and security principles. - Proven experience leading large-scale incident response and postmortem processes. - Excellent communication and stakeholder management skills. - Experience building automation around: CI/CD (ADO YAML pipelines), Testing and validation. Preferred Qualifications: - Experience in regulated industries (healthcare, finance, etc.). - Certifications in cloud or DevOps technologies. - Familiarity with observability tools (Datadog, Prometheus, Grafana, etc.) Work-At-Home Requirements To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested - Satellite, cellular and microwave connection can be used only if approved by leadership - Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $106,900 - $147,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 03-05-2026 About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.