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Transforming buildings and communities to advance human and environmental wellbeing.
Director, Client Solutions
Location
Germany
Posted
104 days ago
Salary
€100K - €120K / year
Seniority
Lead
Job Description
Director, Client Solutions
U.S. Green Building Council
• Lead technical business development and outreach efforts for LEED commercial building products in the European market sector through technical sales with project teams and proactively identifying the needs of our customers. • Introduce and present solutions to project teams through product overviews and targeted education with a strong understanding of LEED and its application in the marketplace. • Collaborate with regional Market Transformation & Development leads on stakeholder engagements and cultivate technical business opportunities through project registration and successful certification. • Track and report business function interactions with project teams throughout the customer support process. • Educate the marketplace by effectively communicating technical requirements through written, virtual, and in-person sessions or workshops with LEED customers. • Act as a resource by providing European market intelligence and identifying drivers for customer decisions; serve as a subject matter expert through peer articles, conference presentations, and technical content reviews. • Collaborate with other departments and program managers to determine how products and services could be made or modified to suit customers' needs. • Work with Education, Technical Development, and Product Management teams to develop resources and educational content in support of new program rollouts and technical product updates; facilitate internal staff trainings. • Meet with and regularly present USGBC’s and GBCI’s portfolio of commercial building products, including updates and new product launches, to customers. • Act as focal point for technical issues and accountability to customers; shepherd activities and inquiries through the proper organizational channels. • Participate in and lead, when appropriate, USGBC’s and GBCI’s trade shows and customer events where integrated building solutions are emphasized. • Work closely with marketing and business functions to develop effective sales tools in response to customer needs and market feedback. • Support budget development and ongoing reconciliation of expenses incurred against the team budget. • Provide input into strategic decisions that affect the team’s functional area of responsibility and operations.
Job Requirements
- 8-10 years of experience in green building and sustainable design
- 5-7 years of experience directly working on a variety of high-performance building projects, including LEED projects
- 5-7 years of experience in customer relations and support
- Bachelor’s degree in Architecture, Engineering, Planning, Building Operations, or Environmental Science (required).
- Master’s degree in a relevant field (preferred).
- CRM and project tracking tools (e.g., Salesforce).
- Microsoft Office Suite, Teams, and related collaboration platforms.
- LEED Online and Arc Skoru
- Strong communication skills (writing, speaking, presenting).
- Ability to develop and maintain stakeholder relationships.
- Analytical and problem-solving skills with ability to provide market insights.
- Self-starter, detail-oriented, and organized with excellent prioritization.
- Ability to manage multiple projects and meet deadlines in a fast-paced environment.
- LEED AP with specialty (required).
- Language English (fluent). One or more additional European languages (preferred).
Benefits
- Benefits will be administered in accordance with local laws and through an Employer of Record (EoR), unless you reside in a country where USGBC/GBCI has a registered business entity.
- If you reside in Germany, USGBC/GBCI provides direct employment with a comprehensive benefits package aligned with local and national legislation.
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