• Manage, coach, and develop a team of Customer Success Engineers. • Drive successful implementations in complex enterprise environments. • Establish repeatable onboarding playbooks, success criteria, deployment checklists, and “time-to-value” targets. • Build and run a customer health and risk program and own renewal readiness. • Partner with Account teams to identify and execute expansion opportunities based on increased product depth and new use cases. • Lead high-severity escalations end-to-end and ensure fast, high-quality resolution while maintaining customer trust and executive alignment. • Influence roadmap with a strong point of view on enterprise readiness and representation of the voice of customers. • Create a structured voice-of-customer pipeline and influence roadmap with a strong point of view on enterprise readiness.

• Solving interesting cases for Bask customers. • Troubleshooting customer issues alongside our engineering team. • Working with other Bask teams to provide advice and assistance, both internally and externally. • Developing and improving internal tools alongside engineering. • Specializing in a few product areas and owning that within the team. • Improving existing, and identifying new, internal documentation, processes and policies. • Assisting Customer Success Managers with Enterprise requests.

About Bask Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: - Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. - Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve - Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes - Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better. - Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success About the Role: Reporting to the Customer Success & Engineering, the Customer Success Engineer's responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Bask customers get the most out of the platform. To be successful in this role, you must be an excellent communicator who's able to earn our customers' trust and understand technical problems quickly. You will also ideally have a background in web development and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with weekend on-call work based on a rota system. Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience. What You Will Do: - Solving interesting cases for Bask customers. - Troubleshooting customer issues alongside our engineering team. - Working with other Bask teams to provide advice and assistance, both internally and externally. - Developing and improving internal tools alongside engineering. - Specializing in a few product areas and owning that within the team. - Improving existing, and identifying new, internal documentation, processes and policies. - Assisting Customer Success Managers with Enterprise requests.

A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga accelerates the customer’s journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, Conga helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth. Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture. Job Title: Customer Success Engineer Location: London (remote) Reports to: Manager, Customer Success Engineering A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard. Conga accelerates the customer’s journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, Conga helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth. Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture. A quick snapshot… Conga is growing its Enterprise Customer Success team and is seeking a product technical expert with a passion for helping and enabling customers to implement and execute best practices in order to gain the most value out of their Conga Product Suite. Our CS Engineers work directly with our Customer Success Managers in order to deliver a 5-star customer experience, engaged partnership and ROI on mission-critical business solutions. CS Engineers will focus on enabling Conga’s customer base on best practices to ensure adoption of their Conga solutions in complex enterprise environments meeting both technical and business needs. Why it’s a big deal… Conga’s Customer Success team has a culture unlike any other. We are fun, collaborative, celebratory, passionate, and driven. When you join Conga’s CS team, you will go through a structured 30-day onboarding to ensure you are set up for success with understanding the Conga business, revenue operations strategy and solutions. Customer Success Engineers are uniquely equipped with very strong communication skills, are resourceful as natural collaborators, and develop loyal customers through targeted and strategic conversations. As a customer advocate, you are an innovative thinker who can articulate business value and coach customers to maximize the return on investment. As a subject matter expert of our Conga products, customers will benefit from your expertise resulting in positive customer experiences, success, and loyalty. As a CS Engineer, working cross functionally across the business will provide exposure and equip you to grow your career at Conga. Are you the person we’re looking for? - Related experience.  3-5 years of prior experience in a field services role (Professional Services, Technical Support, Solutions Engineer, etc.) - Champion of the Customer. You understand that customers are one of business’ most important assets and you take that seriously. With more than 10,000 customers around the globe entrusting Conga with their business we make a commitment to their success and would love to hear how you will too! - Confident and deliberate communicator. You have a point of view and you’re completely comfortable defending it to any person or group, regardless of level or status. It’s a confidence that comes from experience. And that’s not to say you aren’t open to different views; but, when you feel strongly about a particular matter, you don’t give up easily. You’re at ease with lively debate, in fact, you welcome it. Your points are clear and concise. And you’re equally as respected for your knowledge and expertise as for your style and approach. - Natural collaborator. You work effectively with Customer Success Managers, Business Stakeholders, Product Managers and Account Executives to demo products and draft recommendations that will improve the workflows and business processes of both our internal teams and our customers. You have a collaborative cross functional approach to optimizing awesome software. You are comfortable working with teams and collaborating on best practices across multiple departments. You constantly seek opinions and solicit feedback to create the best work possible. You don’t know any other way. It’s a team effort and you completely appreciate that. - Strong communication and interpersonal skills. You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connection with our clients and allows you to accurately collect the right information so you can resolve issues in the most expedient way Here’s what will give you an edge… - Industry expertise. Let’s face it, understanding Revenue Lifecycle Management software (CPQ & CLM) and/or the Salesforce platform would allow you to hit the ground running. #LI-AM1 #LI-Remote Did we pique your interest?  If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!  Preferred Resume Format We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly. Don’t meet every requirement for the role?   Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.  Additional Information Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary. Conga's Applicant Privacy Statement The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.