PACETEQ GmbH

• Own the Customer Journey - Lead end-to-end onboarding and implementation for new customers, designing tailored training programs and success plans with clear KPIs and measurable ROI targets. • Drive Product Adoption & Value Realization - Proactively monitor usage metrics, run regular health checks, and champion best practices to turn casual users into power users and advocates. • Lead Quarterly Business Reviews (QBRs) - Plan and facilitate strategic QBRs with technical and commercial stakeholders to demonstrate ROI, align on roadmap priorities, and identify expansion opportunities. • Orchestrate Complex Rollouts - Manage multi-phase deployments for large teams and organizations, acting as the technical quarterback during critical windows to ensure zero downtime and seamless integration. • Be the Voice of the Customer - Channel customer feedback and feature requests directly into the product roadmap, participating in design and testing to ensure we solve real problems for real teams. • Build Long-Term Partnerships - Own retention and renewals, nurture expansion opportunities, and serve as the trusted advisor to technical leaders and decision-makers.