This is a remote position. We are seeking a detail-oriented Customer Service Administrator with experience in the healthcare or medical sector to support daily administrative operations. The successful candidate will manage incoming calls, organize and process medical documentation (including faxes), and assist clients with administrative inquiries. This role requires someone with prior administrative support experience in a healthcare setting, such as a clinic, hospital, or medical office, and a solid understanding of medical terminology to ensure accurate communication and documentation. Key Responsibilities: - Answer and manage incoming phone calls from clients, patients, and healthcare professionals in a professional and timely manner. - Provide administrative support to clients and internal teams regarding healthcare-related inquiries. - Assist with general office administration tasks, including scheduling, document management, and coordination with other departments. - Receive, review, organize, and distribute incoming medical faxes and documentation. - Maintain accurate records and ensure proper filing of patient or client-related information. - Communicate effectively with healthcare providers, clinics, and other stakeholders. - Ensure confidentiality and compliance with healthcare data privacy standards. - Escalate urgent or complex cases to the appropriate team members when required. Requirements - Previous experience in administrative support or customer service within a healthcare environment (clinic, hospital, medical office, or healthcare service provider). - Familiarity with medical terminology and healthcare documentation. - Experience handling high-volume phone calls and client communication. - Strong organizational skills and attention to detail. - Ability to manage and prioritize multiple administrative tasks efficiently. - Proficient in basic office software and systems (e.g., email, Microsoft Office, scheduling tools). - Excellent verbal and written communication skills. Benefits What we offer - Permanent WFH Setup - Complete Government-Mandated Benefits – SSS, PhilHealth, and Pag-IBIG - Night Differential & Holiday Pay - 13th-Month Pay Bonus - HMO - Free for Employee and 1 free dependent - Accident Insurance - Paid Leave Entitlements - Quarterly Perfect Attendance Incentives amounting to 1,500.00 - Company-Sponsored Events – Team building, employee engagement programs, and more - Awards & Recognition Programs with monetary incentive

• Assist with the daily operations of data labeling services, prioritizing accuracy, efficiency, and adherence to quality standards. • Monitor and address incoming support tickets, including escalating Level 1 issues to the engineering team. • Collaborate with Implementation, Clinical Success, Product Management, and Engineering teams to investigate, escalate, and resolve internal and external issues. • Drive necessary process improvements within the data labeling and ticketing workflows.

• Respond to inquiries, resolve issues, and ensure customer satisfaction. • Maintain accurate customer records, including delivery addresses and contact details. • Process and monitor orders from entry to invoicing, including returns and claims. • Collaborate with sales to prepare accurate and competitive quotes. • Proactively identify and address potential delays using tools like Power BI. • Handle CRM tasks and cases efficiently and within service level agreements. • Support initiatives to expand our digital customer engagement. • Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.

Job Title: Remote Customer Service Representative – Hotel Bookings About Us: We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We’re committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world. Position Overview: We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities: Assist clients in selecting and booking hotel accommodations Provide accurate information on hotel amenities, pricing, and availability Respond promptly and professionally to client inquiries via phone, email, or online chat Maintain detailed and accurate records of client interactions and bookings Collaborate with team members to ensure seamless client experiences Stay updated on hotel offerings, travel trends, and industry changes Attend virtual training sessions and team meetings Requirements: Strong communication and customer service skills Friendly, professional demeanor and positive attitude Comfortable working independently and managing time effectively Basic computer skills and a reliable internet connection Interest in travel and helping clients plan memorable stays Previous experience in customer service, hospitality, or sales is a plus but not required What We Offer: Flexible, remote work environment Full training and access to industry resources and tools Supportive team culture and mentorship Income-earning possibilities based on performance Exclusive travel discounts and perks through industry partners Personal and professional development opportunities Excited to help clients book amazing hotel stays? Apply today and become part of the team! $40,000 - $70,000 a year