Expatrio

• Be the first point of contact for international customers • Ensure excellent customer service • Verify documents • Support customer support agents with ad-hoc tasks • Collaborate with service partners to support customers

• First point of contact for international customers • Verify customer documents • Ensure excellent customer service • Support customer support agents with ad-hoc tasks • Collaborate with service partners to assist customers

• Lead and supervise Tier 1 customer support agents to ensure high-quality service delivery • Monitor team performance and provide coaching and feedback to enhance productivity and customer satisfaction • Resolve escalated customer issues and handle complex inquiries • Develop and implement training programs for new agents and ongoing skill development • Collaborate with other departments to optimize workflows and enhance the overall customer experience