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Customer Service Specialist
Location
Illinois + 2 moreAll locations: Illinois | Ohio | Michigan
Posted
78 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Service Specialist
Sandvik Group
• Respond to inquiries, resolve issues, and ensure customer satisfaction. • Maintain accurate customer records, including delivery addresses and contact details. • Process and monitor orders from entry to invoicing, including returns and claims. • Collaborate with sales to prepare accurate and competitive quotes. • Proactively identify and address potential delays using tools like Power BI. • Handle CRM tasks and cases efficiently and within service level agreements. • Support initiatives to expand our digital customer engagement. • Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.
Job Requirements
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities
- A collaborative mindset and commitment to continuous improvement
Benefits
- Global Reach, Local Flexibility: Work remotely while being part of a global organization.
- Supportive Culture: We live our values—Passion for Customers, Family Spirit, and Personal Commitment
- Career Growth: Opportunities to learn, grow, and make a meaningful impact
- Innovation-Driven: Be part of a company that values new ideas and continuous improvement
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