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Customer Service Specialist

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam ,Since 1862H1B No SponsorCompany SiteLinkedIn

Location

Illinois + 2 moreAll locations: Illinois | Ohio | Michigan

Posted

78 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishERP

Job Description

Customer Service Specialist

Sandvik Group

• Respond to inquiries, resolve issues, and ensure customer satisfaction. • Maintain accurate customer records, including delivery addresses and contact details. • Process and monitor orders from entry to invoicing, including returns and claims. • Collaborate with sales to prepare accurate and competitive quotes. • Proactively identify and address potential delays using tools like Power BI. • Handle CRM tasks and cases efficiently and within service level agreements. • Support initiatives to expand our digital customer engagement. • Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.

Job Requirements

  • 2–6 years of experience in a customer service role
  • Diploma or Bachelor’s degree in any field
  • Proficiency in Microsoft Office 365 and familiarity with ERP systems
  • Strong communication and problem-solving skills
  • Ability to work independently and manage multiple priorities
  • A collaborative mindset and commitment to continuous improvement

Benefits

  • Global Reach, Local Flexibility: Work remotely while being part of a global organization.
  • Supportive Culture: We live our values—Passion for Customers, Family Spirit, and Personal Commitment
  • Career Growth: Opportunities to learn, grow, and make a meaningful impact
  • Innovation-Driven: Be part of a company that values new ideas and continuous improvement

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