• Provide technical leadership and strategic direction for engineering department • Oversee the end-to-end software development lifecycle • Define and execute the company's technical vision and long-term engineering strategy • Build, manage, and develop a high-performing engineering team • Collaborate with product management to translate business requirements into technical specifications • Implement and optimize agile development methodologies and best practices • Establish and enforce engineering standards, processes, and quality controls • Collaborate closely with other departments for seamless product integrations • Identify potential risks and develop risk mitigation strategies • Establish key performance indicators to monitor engineering initiatives

• Own the end-to-end technical implementation of integrations with external systems (e.g., PMS providers, SMS platforms, pharmacy tech systems). • Serve as the technical liaison with external engineering teams - including pharmacy partners, switch providers, SMS vendors, and enterprise clients. • Own technical documentation for internal use and customer-facing engineering and implementation teams. • Assist with maintaining and scaling Snowflake database and support creation of dashboards and reports. • Design and optimize data architecture and infrastructure to support scalable, HIPAA compliant healthcare data workflows. • Ensure consistency and parity across integrations to maintain platform wide stability and performance. • Manage field usage and data storage across integrations in partnership with Product and Implementation teams. • Stay ahead of integration changes across PMS vendors and ensure HealNow remains fully compatible and interoperable. • Troubleshoot, maintain, and improve existing integrations to ensure reliability, uptime, and performance. • Translate complex integration logic into clear technical documentation for internal and external teams. • Partner closely with Product, Implementation, and Enterprise Client Engineering teams to align on requirements, timelines, and integration best practices. • Provide ongoing support and guidance to enterprise clients during integration rollout and post-launch phases. • Stay current on trends in pharmacy technology and integration architecture.

• Disrupt a large existing market with deep technical insights. You’ll be on the ground floor of creating a product • Wear multiple hats - rapid experimentation to find customer needs, and building software, talking to customers, eliminating ambiguity, and focusing/deciding on the things that matter. • Optimize our software stack and database engine for cost, performance and scale. Every CPU cycle counts! • Set the foundation for company culture and help grow the team

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Software Engineer at Carrot builds scalable, adaptable, and high-quality systems and features that serve our end users. You will be expected to build and maintain across member facing products, internal tools to help drive efficiency, and other surfaces that deliver value. In this role, you will be expected to: - Collaborate with other engineering teams: you may be a dependency or have a dependency. You will be expected to communicate effectively and keep the necessary teammates up to date on your work. - Improve systems: you will work in systems that need some love, as well in others that may be closer to greenfield. You will need to use your best judgement and pair with others to thread the needle between investment and return. - Keep a sharp eye on user metrics: you will need to work with Product and other functions in understanding user behaviors so we can help users get the care and support they need. - Keep the user in mind: you will work on many member-facing features and you should build these experiences in such a way that they are resilient, adhere to our design standards, and reduce friction where possible. - Write documentation: maintain and author clear and discoverable documentation, ensuring other engineers can get up to speed in areas where you have augmented the code or system. - Innovate and explore: you will explore alternative solutions to problems, following the paved path when it makes sense, but thinking outside the box when it doesn’t. - Take ownership: you are responsible for running the systems you build and will participate in on-call rotations, where we aim for sustainable schedules. You will also help improve observability and runbooks. Qualifications - You have at least 2 years of experience as a software engineer or equivalent experience. - You are naturally curious and internally motivated to learn new skills. - You understand the balancing game of weighing new feature development with technical debt. - A product 1-pager doesn’t scare you. You are excited to collaborate and experiment to figure out the rest. - Experience building with C#, .NET Core, Typescript, React. - You’ve been experimenting and using AI-assisted development tools and have opinions about how to use them. - Experience with cloud platforms such as Azure and AWS. Benefits - Holistic Total Rewards package designed to support employees in all aspects of their life inside and outside of work. - Health and wellness benefits. - Retirement savings plans. - Short- and long-term incentives. - Parental leave. - Family-forming assistance. - Competitive compensation package. - Starting base salary for this position will range from $98,000.00 - $115,000.00. Company Description Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives.