Carrot Fertility

Role Description The Medical Records Coordinator plays a critical role in helping our fertility benefits platform capture and organize the clinical data that powers patient outcomes and customer reporting. In this role, you will be responsible for: - Receiving, logging, and organizing incoming medical records from fertility clinics and healthcare partners - Contacting clinics by phone or email using established scripts to request or clarify records - Entering and updating patient records accurately in internal systems - Following standard operating procedures (SOPs) to ensure data quality and compliance - Identifying missing or unclear information and escalating issues to the appropriate team members - Tracking and documenting communication and record status to support timely follow-up This is an excellent opportunity for someone early in their career to gain exposure to healthcare operations, fertility care, and data-driven health outcomes in a fast-growing startup. This part-time, contract opportunity is project-based with set weekly deliverables, a 6-month minimum time commitment is required. Qualifications - Education: Associate’s Degree or College Student pursuing a Bachelor’s degree - Experience: 6-12 months of experience in an administrative, operations, healthcare, or data-entry role - Enjoy working in a fast-paced, process-driven environment - Strong attention to detail and ability to follow written procedures - Comfortable using basic technology (email, spreadsheets, databases) - Ability to communicate clearly and professionally by phone and in writing - Ability to manage repetitive tasks with consistency and accuracy Requirements - Bachelor’s Degree preferred - Experience working in a healthcare, medical records, or insurance environment - Familiarity with HIPAA or handling sensitive health information - Interest in women’s health, fertility, or healthcare technology Benefits - Holistic Total Rewards package designed to support employees in all aspects of their life inside and outside of work - Health and wellness benefits - Retirement savings plans - Short- and long-term incentives - Parental leave - Family-forming assistance - Competitive compensation package - Starting base salary for this position will range from $17-$20/hr Company Description Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. Carrot is widely regarded as a defining force in healthcare innovation as a recipient of several top-tier awards, including Fast Company's 'Most Innovative Companies' and CNBC's '100 Barrier Breaking Startups'. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health.

Role Description Carrot Fertility is hiring an Applied AI Engineer to join our Enterprise Technology team. You will design, build, and ship production-grade AI and integration solutions that give internal teams reliable, structured access to Carrot's core product and operational data. This is a hands-on engineering role — you will own delivery end-to-end: from scoping and architecture through deployment, iteration, and measurable business impact. Your first project will be building the data access layer for Carrot's enterprise AI agent ecosystem — designing and deploying an MCP architecture that exposes structured, governed access to Carrot's core product and operational data. You will be embedded with internal teams across Operations, Business Systems, and Product — translating data access needs and workflow gaps into AI-powered solutions that create lasting operational leverage. What You'll Do - Embed directly with internal business teams to discover data access gaps and workflow pain points, prototype solutions rapidly, and own the full delivery lifecycle from scoping through production deployment. - Architect and build agentic AI systems that handle complex, multi-step business processes — producing reliable, deterministic, auditable outcomes even in high-stakes or regulated contexts. - Design systems with compliance and data governance baked in: HIPAA-compliant data handling, role-based access control, prompt hygiene, evaluation frameworks, and observability throughout. - Write high-quality, production-grade code alongside platform-based integrations. - Use Claude Code as your primary AI-assisted development environment. - Translate ambiguous business requirements into clean technical designs and communicate them clearly to both technical and non-technical stakeholders. - Define and instrument success metrics for each solution: time saved, error rates, SLA improvements, cost reduction, and user satisfaction. - Feed patterns, failure modes, and reusable frameworks back into a shared internal playbook to compound team velocity over time. - Lead enablement: run knowledge-transfer sessions and create documentation so business teams can understand, trust, and extend what you build. - Build and maintain MCP (Model Context Protocol) servers that expose Carrot's core product and operational data to AI tools and agents. - Develop deep familiarity with Carrot's application database schema. - Build Claude skills and plugins that business teams and AI agents can use, extend, and maintain. - Apply a design of least complexity principle to every build. Example Projects You Might Tackle - Application data access layer and AI agent enablement: Design and deploy a suite of MCP servers that expose structured, governed access to Carrot's core product and operational data. - AI-assisted intake and routing: Build an intelligent triage system that classifies inbound requests, summarizes context, and routes or drafts responses for internal operations and customer care teams. - Revenue and finance automation: Partner with RevOps and Finance to build automations that reduce manual data work, improve forecast accuracy, and surface insights faster. - RAG-powered knowledge assistant: Deploy a retrieval-augmented system that surfaces source-of-truth documentation, SOPs, and institutional knowledge. - Automated KPI dashboards: Instrument and visualize business impact across all active AI solutions. Qualifications - 6–10 years of software engineering experience with strong fundamentals in data structures, system design, SQL, and application integration. - Proven track record of shipping production software. - Highly proficient with Claude Code. - Hands-on experience building and deploying agentic AI systems. - Programming fluency in Python and TypeScript/JavaScript; comfort with Ruby a plus. - Experience with Workato or a similar iPaas platform. - Background in enterprise applications such as Salesforce or NetSuite. - Strong command of SQL and data modeling. - Fluency with REST APIs, OAuth2, webhooks, pagination, rate limiting, and error handling. - Strong instincts for security, data privacy, and compliance. - Exceptional communication skills. - Comfort with ambiguity and a bias toward action. - Ability to develop working familiarity with an existing application codebase and database schema. - Experience building MCP servers or equivalent tool/API integration layers for AI systems. - Commitment to designing for maintainability and least complexity. Nice to Have - Experience in healthcare, health tech, or other regulated environments. - Experience with event-driven architecture, message queues, or stream processing. - Knowledge of AI observability and evaluation frameworks. - Experience with vector databases, semantic search, or embedding pipelines. - Prior experience in a Business Systems, IT engineering, or embedded engineering context. - Experience building Claude skills, plugins, or custom prompt libraries for internal business use. - Familiarity with enterprise AI assistant or knowledge management platforms. Compensation Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $165,000.00 - $200,000.00. Fraud and Security Notice Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com.

Title: Telemedicine Clinical Consultant Location: Remote US Job Description: Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives. The Role: We are seeking experienced clinicians to join Carrot's telemedicine clinical contractor network. In this part-time, remote role, you will provide high-quality, evidence-based virtual consultations to Carrot members in one or more of the following clinical areas: - Menopause & Perimenopause — supporting members through perimenopause, menopause, and post-menopause with guideline-aligned care per The Menopause Society (ACOG). - Low Testosterone & Men's Health — supporting members assigned male at birth experiencing testosterone deficiency, sexual health concerns, and related metabolic and urologic issues per AUA and Endocrine Society guidelines. - Early Fertility Support — guiding members who are trying to conceive through initial fertility evaluation, preconception optimization, ovulation support, and appropriate referral to reproductive specialists, following ACOG and ASRM evidence-based guidelines. Your clinical focus will be matched to your licensure, certification, and area of expertise. Candidates with experience in both areas are especially encouraged to apply. You will work collaboratively with Carrot's clinical and operational teams to deliver an exceptional member experience across multiple U.S. states. Key Responsibilities: - 5-15 hrs a month - Provide virtual telemedicine consultations (video/phone) for fertility, menopause/perimenopause, and low testosterone/men’s health concerns, including assessment, diagnosis, treatment planning, and follow-up care. - Deliver evidence-based, guideline-aligned care using ACOG, ASRM, The Menopause Society, AUA, and Endocrine Society standards within a telemedicine scope of practice. - Order, review, and interpret labs; manage medications and treatment plans; and coordinate appropriate referrals for higher-acuity or in-person care needs. - Document clinical visits accurately and efficiently in Carrot systems, including treatment plans, monitoring protocols, informed consent, and member education. - Utilize inclusive, trauma-informed, and culturally sensitive communication to support a diverse member population, including LGBTQ+ individuals and complex care cases. - Partner cross-functionally with Carrot clinical and operational teams while adhering to established protocols, escalation pathways, quality standards, and safety guidelines. - Maintain active licensure, credentialing, and compliance with multi-state telemedicine regulations, continuing education, and specialty certifications as applicable. - Contribute to a high-quality member experience through strong virtual bedside manner, participation in quality assurance activities, and ongoing engagement with emerging clinical research and best practices Minimum Qualifications: You are a U.S.-licensed clinician in one of the following, with demonstrated expertise in early fertility support, menopause, low testosterone/men's health, or both: - MD or DO in Obstetrics/Gynecology, Reproductive Endocrinology & Infertility (REI), Internal Medicine, Family Medicine, Urology, or Endocrinology - Physician Assistant (PA) with relevant clinical experience in women's hormonal health or men's health - Advanced Practice Registered Nurse or Nurse Practitioner (e.g., WHNP, adult/gerontology NP, FNP, or equivalent) with demonstrated expertise in the applicable clinical area Licensure: Active, unrestricted clinical license in at least one U.S. state, in good standing, with no current or past restrictions that would limit telemedicine practice. Experience: Minimum 3-5+ years of active clinical experience providing care in early fertility support, menopause, low testosterone / andropause, or both, including evaluation, treatment, and longitudinal management. Certification (Menopause): For clinicians practicing in the menopause specialty: MSCP certification from The Menopause Society is required, or actively in progress with a clear plan to complete requirements. Multi-State Practice: Willingness and eligibility to obtain and maintain additional state licenses and/or DEA license as requested by Carrot; IMLC licensure is strongly preferred and a meaningful advantage in this role. Compliance: Familiarity with HIPAA and applicable telemedicine privacy, security, and regulatory requirements; consistent adherence to confidentiality standards. Availability: Ability to commit to approximately 10–15 hours per week and adapt to evolving scheduling and coverage needs. Preferred Qualifications: - Clinical experience spanning both early fertility, menopause and low testosterone / men's health, enabling flexible journey coverage across Carrot's member population. - Experience working in a dedicated menopause clinic, men's health/urology center of excellence, or comparable specialty program. - Familiarity with early fertility workup including AMH testing, ovulation induction, and preconception optimization, as well as appropriate escalation to in-person ART evaluation. - Obesity medicine training, ABOM certification,or experience with metabolic health support is a significant plus. - Prior experience practicing in digital health, health benefits, or multi-state telemedicine environments. - Experience contributing to clinical protocol development, quality improvement, or member-facing clinical content. - Experience supporting diverse and/or historically underserved populations, including LGBTQ+ and gender-diverse individuals. - Additional clinical scope in areas such as metabolic health, fertility, reproductive endocrinology, or other family-forming specialties is a plus. - Fluency in an additional language is a plus. - Comfort working in a fast-paced, remote setting with evolving workflows and openness to occasional meetings or training sessions outside of direct patient care Compensation: NP/PA: $85-$125 DO/MD: $125-$300 Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. Benefits will not apply to a contractor / consultant role.

Title: Account Executive, SMB Location: Remote Job Description: About Carrot: Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives. The Opportunity Carrot is expanding its reach into small and mid-size employers across the Southeast, and we’re looking for a driven Account Executive to help lead that charge. In this role, you’ll own the full sales cycle for SMB accounts in your territory — from initial outreach and discovery through proposal, negotiation, and close. You’ll work with HR leaders and benefits decision-makers to understand their workforce needs and position Carrot’s platform as a meaningful solution for their employees. This is a high-impact, quota-carrying role on a growing commercial team. You’ll be part of a mission-driven company that is genuinely changing outcomes for people navigating one of the most personal and often underserved areas of healthcare. The Southeast territory represents a real growth opportunity for Carrot, and the person who steps into this role will have the chance to shape it. What You’ll Own In this role, you will: - Own a defined SMB territory in the Southeast, managing a pipeline of mid-market employer prospects from initial outreach through close - Lead discovery conversations with HR leaders, benefits managers, and People Operations teams to understand workforce needs and position Carrot’s value - Develop and present tailored proposals that tie Carrot’s platform to the prospect’s business outcomes, benefits strategy, and employee experience goals - Build and maintain accurate pipeline forecasting in Salesforce; consistently update records, activities, and deal stages - Collaborate cross-functionally with Customer Success, Solutions Consulting, and Marketing to support deal progression and smooth handoffs - Represent Carrot at regional events, conferences, and broker/consultant meetings to build brand awareness and develop relationships across the Southeast market What Success Looks Like In your first 12–18 months, you will have: - Hit or exceeded your annual new revenue quota for the Southeast SMB territory - Built a healthy, well-qualified pipeline with a strong coverage ratio and predictable forecasting - Established productive relationships with key brokers, consultants, and HR networks across the Southeast - Demonstrated fluency in Carrot’s platform, value proposition, and competitive landscape; able to run deals independently - Handed off new clients to Customer Success with clear context and a strong foundation for long-term retention About You You likely have: - 2+ years of B2B sales experience, ideally in HR tech, employee benefits, healthcare, or SaaS; experience selling to SMB employers is a strong plus - A proven track record of meeting or exceeding quota; you run a disciplined, organized sales process - Experience selling to HR, People Operations, or Benefits leaders; you understand how benefits decisions get made in smaller organizations - Proficiency in Salesforce and comfort with sales tools and tech stacks; you keep your pipeline clean and data accurate - Strong communication skills and the ability to build trust quickly, both with prospects and with internal collaborators - Genuine alignment with Carrot’s mission; you care about expanding access to healthcare benefits that make a difference in people’s lives Nice to Have While not required, we would be especially excited if you bring: - Existing relationships with HR leaders, benefits brokers, or consultants in the Southeast market - Familiarity with fertility, family-building, women’s health, or related benefits categories - Experience navigating broker/consultant-influenced SMB sales cycles Why This Role Matters SMB employers represent one of the largest underserved segments for fertility and family-building benefits. Historically, these solutions have been designed for and sold to large enterprise organizations, leaving smaller employers and their employees without meaningful access to care. This role is about changing that. Every employer we bring onto the Carrot platform expands access to care for people who may otherwise face those journeys without support. The AE in this role isn’t just hitting a number — they’re directly contributing to the scale of impact Carrot can have across the Southeast and, ultimately, across the country. Interview Process We believe in a thoughtful and transparent interview process designed to create alignment for both candidates and our team. For this role, candidates can expect: - Recruiter Screen - 30 minutes - Hiring Manager Interview - 30–45 minutes - Peer Interviews - 30 minutes - Mock Pitch - 45 minutes - Hiring Manager Wrap-Up - 15 minutes Throughout the process, we will share additional context about the team, business priorities, customer landscape, and what success looks like in this role. Why Candidates Join Carrot Carrot offers the opportunity to do meaningful work in the service of a deeply human mission. Highlights include: - A mission-driven company focused on expanding access to fertility and family-forming care globally. - A high-growth environment where leaders are empowered to shape strategy and drive impact. - Competitive compensation, equity, and comprehensive benefits. - Flexible Time Off and a culture that actively encourages employees to recharge. - Comprehensive parental leave and family-forming benefits. - A collaborative, inclusive, and values-driven culture. - The opportunity to work alongside passionate, thoughtful teammates committed to improving healthcare outcomes worldwide. Compensation Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $85,000.00 - $100,000.00. Actual compensation may vary from the posted base salary depending on your confirmed job-related skills and experience.

Role Description Carrot is seeking a Sales Associate who is responsible for identifying and generating high-value opportunities for our Account Executives to close. The Sales Associate will become a trusted resource and develop relationships with prospects, acting as the initial point of contact. This role will be primarily focused on researching the Target Accounts in their territory and performing outreach through emails, calls, and LinkedIn. The Sales Associate role is your foot in the door to the wide, lucrative world of B2B sales. We are looking for individuals with a passion for advancing in their career and consider learning and growing a vital part of their professional development. Top performers in this role are individuals who: - Take extreme ownership over their process - Remain diligent in their outreach and follow-up - Exhibit a winning attitude and perseverance The Sales Associate team is full of diverse, energetic, passionate, and collaborative folks who are seeking to grow their careers and develop their sales skill set. Our team is often the first interaction between Carrot and a prospective client, so our impact and opportunity is massive. We are looking for someone to hit the ground running and help us continue to evolve and succeed! You will report directly to the Manager of Sales Development. Qualifications - A Bachelor's Degree - At least 1 year of in Sales experience (in any industry/capacity) - Fast learner who craves knowledge - Motivated by money and opportunity - Goal-oriented - Superior verbal and written communication skills - Clear history of diligent process and clear follow-up abilities - Experience persevering despite challenges - Experience with sales tools (SalesLoft/Outreach, Salesforce, SalesNav, etc.) - Independent self-starter who also works well on a team - Passionate about providing inclusive coverage to marginalized populations Requirements - 6-9 months of experience as an SDR - Professional experience in a client-facing role - Professional experience in Benefits/Healthcare Benefits - Holistic Total Rewards package designed to support employees in all aspects of their lives - Health and wellness benefits - Retirement savings plans - Short- and long-term incentives - Parental leave - Family-forming assistance - Competitive compensation package - Starting base salary range: $55,000.00 - $65,000.00, plus a variable Company Description Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages.

Role Description The Medical Director is a physician leader responsible for the clinical quality, operational oversight, and continuous improvement of key clinical programs across Carrot. This role leads a team of clinicians and serves as a senior clinical owner for care delivery workflows, quality review, training, escalation support, protocol governance, and program readiness. This leader also provides clinical support for program development, cross-functional initiatives, and customer-facing clinical work, helping ensure Carrot’s programs, materials, and commitments are clinically rigorous, operationally feasible, and aligned with company standards. The role partners closely with Operations, Product, Member Success, Clinical Outcomes, Legal, Commercial, Customer Success, Solutions Consulting, and Marketing. It combines strong clinical judgment, people leadership, and program ownership, with accountability for supporting clinicians, maintaining up-to-date policies and protocols, contributing to credentialing and quality efforts, reviewing member feedback and trends, supporting new program evolution, and strengthening Carrot’s clinical positioning externally. Key Responsibilities - Clinical Leadership and Team Oversight - Lead, coach, and support a team of clinicians, including onboarding, development, performance management, and calibration of clinical practice standards. - Foster a culture of clinical rigor, accountability, collaboration, and continuous improvement across the team. - Provide day-to-day clinical leadership and support for complex questions, case guidance, and prioritization needs within the program. - Serve as a senior clinical escalation point for ambiguous, high-impact, or cross-functional issues requiring physician judgment. - Program Quality Policy and Audit Oversight - Design and support clinician onboarding and ongoing training on workflows, documentation, quality expectations, and clinical standards. - Own the development and maintenance of internal clinical resources, playbooks, SOPs, and operational guidance used across teams and ensure they remain current, practical, and aligned with evidence-based care. - Establish and oversee regular quality reviews and audits to assess consistency, safety, documentation quality, and adherence to program expectations. - Identify themes from audits, member feedback, and clinician questions, and translate findings into process improvements, training updates, and remediation plans where needed. - Support ongoing clinical education for relevant internal teams on program scope, clinical terminology, and appropriate escalation boundaries. - Partner with cross-functional stakeholders to operationalize updates to policies, workflows, and clinical guidance across the program. - Contribute to knowledge management and governance practices that support consistency, auditability, and scale. - Clinical Support and Escalation Management - Serve as a senior clinical resource for escalated or ambiguous member situations requiring physician judgment and cross-functional coordination. - Partner with internal teams to support timely, well-documented, and appropriate resolution of complex cases and member concerns. - Help define and reinforce clear escalation pathways, clinical decision support, and documentation standards across the program. - Surface clinical or operational risks early and partner with the appropriate stakeholders to resolve them effectively. - Program Development and Clinical Content - Provide clinical leadership and input into new and evolving clinical programs, care journeys, and related operational workflows. - Partner with Product and Operations teams to translate clinical requirements into clear program specifications, workflows, and guidance. - Support development and review of clinical content used in customer-facing materials, training materials, program documentation, and related external communications. - Contribute clinical expertise to strategic initiatives that may include proposals, customer questions, webinars, presentations, and other go-to-market activities. - Help ensure clinical responses, materials, and messaging are accurate, consistent, reusable, and aligned with Carrot’s standards and policies. - Credentialing, Compliance, and Readiness - Support clinician credentialing, licensure readiness, and related quality or compliance processes required for ongoing program operations. - Help ensure documentation, workflows, and operational practices meet internal standards and support accreditation or audit readiness where applicable. - Partner with relevant teams to ensure clinical and operational expectations are clearly documented and maintained over time. - Member Experience, KPIs, and Continuous Improvement - Review member feedback, complaints, and quality signals to identify trends and opportunities to strengthen the clinical experience. - Partner with Operations and cross-functional teams to improve workflows, clinician support, communication, and quality outcomes based on program insights and performance data. - Define and monitor key performance indicators related to quality, timeliness, escalations, clinician adherence, member experience, and program effectiveness. - Use data and clinical insights to identify priorities, inform decisions, and support continuous improvement across programs in scope. - Cross-Functional Collaboration and External Representation - Partner closely with Operations, Product, Member Success, Clinical Outcomes, Legal, Commercial, Customer Success, Solutions Consulting, and Marketing to support high-quality program delivery and growth. - Serve as a clinical representative in selected customer-facing or cross-functional settings, helping communicate clinical rationale, program design, and evidence-based perspectives clearly. - Support clinically rigorous external narratives, case studies, educational materials, and related thought partnership where appropriate. Qualifications - MD or DO from an accredited medical school. - Board certification in a relevant specialty, ideally Obstetrics and Gynecology or another closely aligned field. - Active, unrestricted medical license in good standing. - Significant direct clinical experience, ideally in women’s health, reproductive health, or another closely related area. - Experience in digital health, telemedicine, care delivery, clinical operations, or program leadership within a scaling healthcare environment. - Experience leading clinicians or clinical teams in a matrixed, cross-functional environment. - Demonstrated ability to translate clinical standards into practical workflows, policies, and decision frameworks. - Strong written and verbal communication skills, including the ability to collaborate effectively with clinical and non-clinical stakeholders and to explain complex clinical topics clearly. - Comfort working in a distributed environment and using modern collaboration and operational tools. Preferred Qualifications - Experience with quality programs, accreditation, credentialing, or regulatory readiness efforts. - Experience designing or improving clinical workflows, escalation models, or operational processes in partnership with Product or Operations teams. - Experience supporting product development, program launches, go-to-market activities, or customer-facing clinical work. - Experience using data and performance metrics to identify trends, drive decisions, and improve quality and efficiency. - Comfort operating in a fast-paced, evolving environment with a high degree of cross-functional collaboration. Benefits - Holistic Total Rewards package designed to support employees in all aspects of their life inside and outside of work. - Health and wellness benefits. - Retirement savings plans. - Short- and long-term incentives. - Parental leave and family-forming assistance. - Competitive compensation package, with a starting base salary ranging from $190,000 - $200,000. Fraud and Security Notice Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com. Why Carrot? Carrot has received national and international recognition for its pioneering work, including: - Fast Company's Most Innovative Companies and World Changing Ideas. - Inc. Power Partners. - Modern Healthcare’s Innovators. - Fortune’s Best Workplaces in Healthcare. - Great Place to Work and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.

Title: Director, Customer Success Location: Remote Job Description: About Carrot: Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives. Learn more at get-carrot.com. The Opportunity Carrot is seeking a Director, Customer Success to lead and evolve our Strategic Customer Success function—supporting Carrot’s largest and most complex enterprise customers with populations of 20,000+ lives. This is a highly strategic leadership role focused on driving long-term customer value, retention, growth, and engagement across Carrot’s most important customer relationships. You will shape the vision, operating model, and execution strategy for the Strategic Customer Success segment while partnering closely with leaders across Product, Sales, Marketing, Operations, and Executive Leadership. As a senior leader within Customer Success, you will help define how Carrot delivers measurable business outcomes for enterprise customers while influencing the future of our customer experience, product roadmap, and go-to-market strategy. The ideal leader brings a strong customer-centric mindset, operational rigor, executive presence, and a passion for developing high-performing teams in a fast-paced, mission-driven environment. What You’ll Own In this role, you will: - Lead, coach, and develop a team of Senior Customer Success Executives and Customer Success Executives responsible for Carrot’s most strategic enterprise accounts. - Define and execute a customer success strategy focused on retention, expansion, adoption, and long-term customer health. - Build strong executive-level relationships with customer stakeholders and serve as an executive sponsor for key strategic accounts. - Drive customer engagement strategies that increase value realization, member adoption, and measurable business impact. - Partner cross-functionally with Product, Sales, Marketing, Operations, and other internal stakeholders to ensure a seamless and high-impact customer experience. - Leverage customer health metrics, renewal data, adoption insights, and feedback trends to proactively identify risks and growth opportunities. - Establish scalable operational processes and best practices across strategic account management, QBRs, renewals, and customer planning. - Influence product strategy and innovation by representing the voice of the customer internally. - Partner with Customer Success leadership on organizational planning, segmentation strategy, team structure, and long-term scaling initiatives. - Foster a culture of accountability, collaboration, continuous improvement, and customer obsession across the team. What Success Looks Like In your first 12–18 months, you will have: - Strengthened retention and customer health across Carrot’s strategic customer portfolio. - Improved executive-level customer engagement and positioned Carrot as a trusted long-term partner. - Built scalable Customer Success operating rhythms and processes that improve consistency, visibility, and execution. - Increased customer adoption, engagement, and expansion opportunities across key accounts. - Developed and elevated a high-performing Customer Success team through coaching, mentorship, and clear accountability. - Established data-driven approaches to identifying churn risks and growth opportunities. - Strengthened cross-functional alignment between Customer Success, Sales, Product, and Operations. - Helped shape the future strategy and growth of Carrot’s Strategic Customer Success organization. About You You are a strategic customer success leader who knows how to balance customer outcomes, team leadership, and operational excellence. You bring executive presence, strong business judgment, and the ability to lead through growth and complexity. You likely have: - A Bachelor's Degree. - The ability to travel to clients about 5 business day per quarter. - 8+ years of experience in Customer Success, Strategic Account Management, Consulting, or other customer-facing leadership roles. - 3+ years of people management experience leading and developing high-performing customer-facing teams. - A proven track record in managing and growing large-scale strategic enterprise accounts, ideally supporting customers with populations of 20,000+ lives. - Experience in B2B SaaS, healthcare technology, benefits, or other highly consultative environments. - Strong executive communication, relationship-building, and stakeholder management skills. - Experience driving retention, expansion, customer adoption, and value realization initiatives. - Strong analytical and operational skills with the ability to leverage customer data and business metrics to guide decision-making. - Demonstrated success operating cross-functionally and influencing senior stakeholders. - Comfort navigating fast-paced, high-growth environments where strategy and execution happen simultaneously. Nice to Have While not required, we would be especially excited if you bring: - Experience supporting enterprise HR, benefits, healthcare, or people-focused customer organizations. - Experience working within fertility, digital health, healthcare benefits, or broader health tech industries. - Experience scaling or transforming Customer Success organizations within high-growth companies. - Familiarity with customer success platforms, health scoring methodologies, and enterprise renewal strategies. Why This Role Matters This role sits at the center of Carrot’s customer experience and long-term growth strategy. As Director, Customer Success, you will directly influence how Carrot partners with some of the world’s most recognized employers and organizations. Your leadership will help ensure customers achieve meaningful outcomes while enabling Carrot to continue expanding access to fertility and family-forming care globally. You will have the opportunity to shape strategy, develop talent, strengthen customer partnerships, and help define the future of Strategic Customer Success at Carrot. Interview Process We believe in a thoughtful and transparent interview process designed to create alignment for both candidates and our team. For this role, candidates can expect: - Recruiter Screen — 30 minutes - Hiring Manager Interview — 30 minutes - HR Interview— 30 minutes - Panel Interview— 30 minutes - Hiring Manager Wrap-Up — 15 minutes Throughout the process, we will share additional context about the team, business priorities, customer landscape, and what success looks like in this role. Why Candidates Join Carrot Carrot offers the opportunity to do meaningful work in service of a deeply human mission. Highlights include: - A mission-driven company focused on expanding access to fertility and family-forming care globally. - A high-growth environment where leaders are empowered to shape strategy and drive impact. - Competitive compensation, equity, and comprehensive benefits. - Flexible Time Off and a culture that actively encourages employees to recharge. - Comprehensive parental leave and family-forming benefits. - A collaborative, inclusive, and values-driven culture. - The opportunity to work alongside passionate, thoughtful teammates committed to improving healthcare outcomes worldwide. Compensation Carrot offers a holistic Total Rewards package designed to support employees in all aspects of life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and more. The starting base salary for this position will range from $155,000- $180,000, plus a variable component. Actual compensation may vary depending on confirmed job-related skills, experience, and location. Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com Why Carrot? Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.

Role Description Carrot is seeking an experienced, entrepreneurial Associate General Counsel, Regulatory, to join our Legal team. This role sits at the intersection of two high-priority practice areas: employee benefits and ERISA compliance. You will serve as a trusted legal advisor to multiple business units, providing practical, solutions-oriented counsel on complex regulatory and transactional matters. - Act as Lead ERISA & employee benefits attorney - Advise on ERISA, ACA, COBRA, HIPAA compliance with respect to HRA and other plan designs and claims processing in the US - Negotiate BAA and review HRA, adoption assistance, gestational surrogacy and other benefit plan documents - Provide strategic advice and counsel to Carrot regarding new product offerings, state and federal taxation, compliance, privacy, implementation of products, fiduciary obligations and state regulations on reproductive care - Monitor regulatory developments from the DOL, IRS, and HHS and provide proactive guidance on emerging ERISA compliance obligations - Collaborate with cross-functional teams, including Finance, HR, Product, Sales, Customer Success and Operations to identify and mitigate legal risk - Manage outside counsel relationships for ERISA related issues - Contribute to the development of legal department processes, templates, and training programs - Provide legal support on other projects and matters as assigned by the General Counsel Qualifications - J.D. from an accredited law school; active bar membership in good standing - 5-8+ years of legal experience, with significant focus on ERISA/employee benefits law at a law firm, in-house legal department, or a combination of both - Demonstrated knowledge of federal employee benefits law, including ERISA, the Internal Revenue Code, HIPAA, ACA, CAA, COBRA, and FMLA - Strong understanding of healthcare privacy and data security law, including HIPAA and state privacy frameworks - Excellent written and verbal communication skills with the ability to translate complex legal concepts for non-legal stakeholders - Proven ability to manage multiple competing priorities and work independently in a fast-paced environment Benefits - Holistic Total Rewards package designed to support employees in all aspects of their life inside and outside of work - Health and wellness benefits - Retirement savings plans - Short- and long-term incentives - Parental leave - Family-forming assistance - Competitive compensation package - Starting base salary for this position will range from $180,000- $212,000 Fraud and Security Notice Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com Why Carrot? - National and international recognition for pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas - Recognized by Inc. Power Partners and Modern Healthcare’s Innovators - Acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications - Regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation

Role Description The Member Marketing Operations Specialist supports the execution of Carrot’s global member lifecycle communications across channels such as email and SMS. In this role, you will: - Build campaigns in Blueshift - Manage audience segmentation - Perform campaign QA - Ensure accurate delivery of member communications at scale Success in this role means delivering reliable, high-quality campaigns that reach millions of members while maintaining an uncompromising attention to detail. You will partner closely with Lifecycle Marketing, GTM, and Data teams to translate campaign strategies into operational execution. This role offers the opportunity to work at the intersection of marketing, technology, and data while helping scale communications across Carrot’s rapidly growing global member base. Qualifications - 1-2 years of experience in marketing operations, lifecycle marketing, email marketing, or a similar campaign execution role - Experience building and executing campaigns in a marketing automation platform such as Blueshift, Braze, Iterable, or Salesforce Marketing Cloud - Unparalleled attention to detail and ability to manage audience segmentation, campaign setup, and QA processes accurately and consistently Requirements - Experience working with customer data platforms or marketing automation tools such as Blueshift - Familiarity with audience segmentation logic and working with large-scale member or customer datasets - Experience supporting multilingual or international marketing campaigns - Experience collaborating cross-functionally with lifecycle marketing, product, and data teams - Familiarity with campaign QA workflows and operational processes within a marketing organization Benefits - Holistic Total Rewards package designed to support employees in all aspects of their life inside and outside of work - Health and wellness benefits - Retirement savings plans - Short- and long-term incentives - Parental leave - Family-forming assistance - Competitive compensation package - Starting base salary for this position will range from $62,000.00 - $73,000.00 Company Description Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives.

Role Description Carrot’s is seeking a Finance Systems Analyst to own the administration, configuration, and integration of our core Finance systems. This is a highly hands-on role where you’ll spend time directly in platforms like NetSuite, Brex, Zip, and our iPaaS solution—building the customizations and integrations that keep Finance running smoothly and evolving with the business. Beyond maintaining system health and supporting users, you’ll lead process improvement initiatives end-to-end—partnering closely with Finance stakeholders to understand needs and independently designing and delivering solutions. You’ll execute against a roadmap set by senior team members while contributing to larger cross-functional initiatives. What You’ll Do - System Administration - Serve as the primary administrator for core Finance systems, with NetSuite as your anchor platform - Own the Business Systems support queue—triaging tickets, troubleshooting issues, and supporting Finance users - Build and maintain NetSuite customizations, including: - Custom fields, forms, and roles - Saved searches, reports, datasets, and workbooks - Event-based and scheduled workflows - Administer tools such as Brex and Zip, including approval routing and workflow configurations - Support additional Finance tools (e.g., revenue recognition, financial analysis, month-end close) as the tech stack evolves - Integrations - Build and maintain integrations using an iPaaS platform (e.g., Workato, Celigo, Jitterbit, Boomi) - Configure native connectors and develop custom logic to optimize system integrations - Own key integrations (e.g., Salesforce ↔ NetSuite), ensuring data accuracy and reliability - Partner with engineering on complex builds, then take ownership of ongoing maintenance - Document integration configurations and system dependencies - AI Tools & Automation - Configure and maintain Finance-focused AI tools and reporting workflows - Build role-based AI agents and automate reporting cadences using Finance system data - Design and implement AI-driven workflows to automate Finance processes across systems - Leverage NetSuite’s native AI capabilities to generate insights and streamline close activities - Business Analysis & Process Improvement - Gather and translate requirements for Finance processes into functional system designs - Own end-to-end delivery of self-contained workflows (e.g., automating AR collections processes) - Partner with senior team members on complex, cross-functional initiatives (e.g., order-to-cash, procure-to-pay, revenue recognition) Qualifications - 3–5 years of experience in Business Systems, Systems Administration, or Systems Analysis—preferably in a Finance or accounting technology environment - Hands-on NetSuite administration experience, including workflows, saved searches, reporting, and data structures - Experience owning a support queue and working directly with Finance stakeholders - Familiarity with iPaaS tools (Workato, Celigo, Jitterbit, Boomi, or similar) - Strong troubleshooting and problem-solving skills with the ability to work independently - Ability to translate business requirements into technical solutions - Experience with scripting or coding within financial systems (e.g., SuiteScript or similar) Nice to Have - Experience with Workato - Familiarity with tools like Zip, Brex, FloQast, or similar Finance platforms - Experience working in a high-growth startup or technology company Compensation Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $120,000.00 - $150,000.00. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. Fraud and Security Notice Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com Why Carrot? Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.