• Become an expert with Thimble’s products and services • Be the front line between the broker and Thimble. We want to leave a positive impression and develop a relationship that keeps the broker happy • Provide brokers with timely and solution‐oriented responses to their business needs • Provide overall excellent broker support and assistance, mainly through a high volume of tickets and chats • Support the onboarding process for new brokers while delivering excellent customer service • Provide guidance and best practices on configuring and utilizing the Thimble Broker Portal • Help increase activation by bringing valued product and insurance knowledge to the purchase and servicing experience for new brokers • Work closely with Customer Success and the Insurance team to remain aligned on compliance • Collaborate with other teams to provide feedback on broker and user experiences

• Respond to and resolve product, service and order inquiries and problems via email, chat and phone. • Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff. • Provide information and guidance to help customers. • Stay current on the status of key account orders currently in the production pipeline and provide proactive updates to internal stakeholders. • Generate sales quotes for sales reps within Salesforce quote to cash system. • Flexible work hours are preferred; will be supporting different time zones. • Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards.

• Act as a liaison between airline customers and programming department • Identify, research and resolve technical and software problems • Liaison with Development Department to document customer specifications • Test software program modifications to report technical problems • Customer training (on-site or at Trax location) • Manage and coordinate customer projects

The Workers' Compensation Claims Supervisor is responsible for supervising a team of direct reports, ensuring all quality, productivity and customer service criteria are met while adhering to company policies and procedures. This role can be hybrid or remote. Supervises claims staff in their day-to-day operations Assists Claims Manager with recruitment, interviewing, and onboarding new staff, ensuring proficiency in procedures and job functions Ensures staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements Ensures optimal team performance through ongoing training, coaching, and regular performance evaluations; recommends merit-based actions (subject to managerial approval) Provides technical and jurisdictional guidance to claims staff regarding complex compensability, investigation, litigation issues and service account instructions Acts as a liaison by recommending and executing final resolutions for clients and employees concerning claim-specific, procedural, or special requests Participate in customer claim reviews and presentations Ability to travel overnight and attend meetings if required Additional duties as assigned