• Act as a liaison between airline customers and programming department • Identify, research and resolve technical and software problems • Liaison with Development Department to document customer specifications • Test software program modifications to report technical problems • Customer training (on-site or at Trax location) • Manage and coordinate customer projects

The Workers' Compensation Claims Supervisor is responsible for supervising a team of direct reports, ensuring all quality, productivity and customer service criteria are met while adhering to company policies and procedures. This role can be hybrid or remote. Supervises claims staff in their day-to-day operations Assists Claims Manager with recruitment, interviewing, and onboarding new staff, ensuring proficiency in procedures and job functions Ensures staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements Ensures optimal team performance through ongoing training, coaching, and regular performance evaluations; recommends merit-based actions (subject to managerial approval) Provides technical and jurisdictional guidance to claims staff regarding complex compensability, investigation, litigation issues and service account instructions Acts as a liaison by recommending and executing final resolutions for clients and employees concerning claim-specific, procedural, or special requests Participate in customer claim reviews and presentations Ability to travel overnight and attend meetings if required Additional duties as assigned

• Provide technical assistance by responding to questions related to Yardi property management software and property operations through our helpdesk. • Support new Yardi software version releases and implementation of new functionality by assisting with system testing and user transition support. • Provide one-on-one training via phone or web meeting to improve their knowledge of the software.

• Shadow team members to understand how we monitor and manage 500+ weekly orders • Learn to identify and support resolution of common issues: returns, backorders, system errors, and order flow blocks • Gain familiarity with tools such as NetSuite, Shopify, and other backend platforms that drive order fulfillment • Observe how our team handles high-risk orders and suspected fraud • Practice clear, concise communication under pressure • Assist with drafting outreach communications to notify customers about delays, updates, or resolution timelines • Observe and assist with professional, empathetic communication in customer-facing moments