Thimble

• Create and manage filings in SERFF for forms, rules and rates • Maintain forms lists and applicability for all products • Maintain the filings library • Coordinate with product and engineering teams to ensure accuracy of form packages • Participate in audits by insurers, reinsurers and regulators • Respond to data calls • Maintain complaint process • Participate in marketing reviews • Participate in broker development contract reviews and appointment process • Other duties as assigned

• Assist new and existing customers through all of their inquiries and help them find a resolution to any questions or issues they may have. • Help increase conversion by bringing valued product and insurance knowledge to the purchase experience for new customers. • Work with internal teams by providing customer success feedback and user experience data. • Aid existing customers with policy modifications and examine coverage options. • Meet defined Service Level Agreements for assisting new and existing customers with service requests. • Provide excellent customer support and assistance via email, chat, and phone. • Dedicated to helping the customer succeed at all costs; you are the front line between the customer and Thimble - we want to leave a positive impression and develop a relationship that keeps the customer happy. • Assist with side projects as needed for the insurance and product teams.

Develop accurate and timely actuarial analyses and rate level indications, including performing actuarial data adjustments for on-leveling, trend, and development and incorporating credibility. Identify trends and opportunities to assist in making pricing recommendations to the leadership team that promote profitability and growth. Develop actuarial support for rate filings and regulatory responses. Monitor and review Verisk/ISO Circulars for adoption opportunities and conduct market research and analysis. Provide necessary reporting to external stakeholders, including regulators, insurance/reinsurance partners, TPAs, and others. Analyze and provide input on contracts surrounding profit-sharing agreements, TPA agreements, etc. Develop, maintain, and validate/test databases and rating engines. Review analyses and processes to improve accuracy, efficiency, and transparency. Maintain strong controls and documentation around pricing assumptions, processes, methods, and results, in line with professional standards of practice and regulatory requirements. Collaborate cross-functionally with the underwriting, engineering, data, product, finance, and marketing teams by providing actuarial perspective, reports, information, and insights.

• Become an expert with Thimble’s products and services • Be the front line between the broker and Thimble. We want to leave a positive impression and develop a relationship that keeps the broker happy • Provide brokers with timely and solution‐oriented responses to their business needs • Provide overall excellent broker support and assistance, mainly through a high volume of tickets and chats • Support the onboarding process for new brokers while delivering excellent customer service • Provide guidance and best practices on configuring and utilizing the Thimble Broker Portal • Help increase activation by bringing valued product and insurance knowledge to the purchase and servicing experience for new brokers • Work closely with Customer Success and the Insurance team to remain aligned on compliance • Collaborate with other teams to provide feedback on broker and user experiences