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Founded in 1967, Capgemini is revered as one of the world's leading consulting, technology, and outsourcing agencies. In 2016 alone, the company reported global
Operations Execution Project Manager
Location
Mexico
Posted
89 days ago
Salary
0
Seniority
Senior
Job Description
Operations Execution Project Manager
Capgemini
**What You’ll Do** - Lead the execution of large, high-impact operational and strategic initiatives across the enterprise - Develop and implement comprehensive change management plans, including impact analysis and change readiness assessments - Partner with cross-functional teams (Digital, Product, IT, Underwriting, and Operations) to drive alignment and successful implementation - Perform project management activities to ensure short- and long-term strategies are effectively executed - Analyze operational and contact center data to identify trends, risks, and opportunities for improvement - Present analytical findings and strategic recommendations to leadership, including executive-level stakeholders - Identify technology, process, and operational improvement opportunities and provide sound business recommendations - Monitor initiative performance, mitigate risks, and take ownership in resolving issues - Provide mentorship and guidance to junior analysts within Operations Execution - Develop and deliver clear, impactful presentations and communications supporting project and change initiatives
Job Requirements
- 3 to 6 years of experience in Service Operations, call center environments, or comparable operational functions
- Strong analytics experience, particularly in evaluating operational and contact center data, metrics, and reporting
- Demonstrated experience managing projects and supporting cross-functional strategic initiatives
- Experience presenting insights and proposals to leadership audiences
- Skills & Capabilities**
- Project Management
- Change Management
- Analytical & Problem-Solving Skills
- Strong written and verbal communication skills
- Ability to develop and deliver effective presentations
Benefits
- This position comes with competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally reknowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
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