• First point of contact for international customers • Verify customer documents • Ensure excellent customer service • Support customer support agents with ad-hoc tasks • Collaborate with service partners to assist customers

• Lead and supervise Tier 1 customer support agents to ensure high-quality service delivery • Monitor team performance and provide coaching and feedback to enhance productivity and customer satisfaction • Resolve escalated customer issues and handle complex inquiries • Develop and implement training programs for new agents and ongoing skill development • Collaborate with other departments to optimize workflows and enhance the overall customer experience

This is a remote position. We are seeking a detail-oriented Customer Service Administrator with experience in the healthcare or medical sector to support daily administrative operations. The successful candidate will manage incoming calls, organize and process medical documentation (including faxes), and assist clients with administrative inquiries. This role requires someone with prior administrative support experience in a healthcare setting, such as a clinic, hospital, or medical office, and a solid understanding of medical terminology to ensure accurate communication and documentation. Key Responsibilities: - Answer and manage incoming phone calls from clients, patients, and healthcare professionals in a professional and timely manner. - Provide administrative support to clients and internal teams regarding healthcare-related inquiries. - Assist with general office administration tasks, including scheduling, document management, and coordination with other departments. - Receive, review, organize, and distribute incoming medical faxes and documentation. - Maintain accurate records and ensure proper filing of patient or client-related information. - Communicate effectively with healthcare providers, clinics, and other stakeholders. - Ensure confidentiality and compliance with healthcare data privacy standards. - Escalate urgent or complex cases to the appropriate team members when required. Requirements - Previous experience in administrative support or customer service within a healthcare environment (clinic, hospital, medical office, or healthcare service provider). - Familiarity with medical terminology and healthcare documentation. - Experience handling high-volume phone calls and client communication. - Strong organizational skills and attention to detail. - Ability to manage and prioritize multiple administrative tasks efficiently. - Proficient in basic office software and systems (e.g., email, Microsoft Office, scheduling tools). - Excellent verbal and written communication skills. Benefits What we offer - Permanent WFH Setup - Complete Government-Mandated Benefits – SSS, PhilHealth, and Pag-IBIG - Night Differential & Holiday Pay - 13th-Month Pay Bonus - HMO - Free for Employee and 1 free dependent - Accident Insurance - Paid Leave Entitlements - Quarterly Perfect Attendance Incentives amounting to 1,500.00 - Company-Sponsored Events – Team building, employee engagement programs, and more - Awards & Recognition Programs with monetary incentive

• Assist with the daily operations of data labeling services, prioritizing accuracy, efficiency, and adherence to quality standards. • Monitor and address incoming support tickets, including escalating Level 1 issues to the engineering team. • Collaborate with Implementation, Clinical Success, Product Management, and Engineering teams to investigate, escalate, and resolve internal and external issues. • Drive necessary process improvements within the data labeling and ticketing workflows.