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Singular logo
Singular

Drive growth with unified marketing data, intelligent insights, and automation.

Technical Writer

Location

Latin America

Posted

59 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Technical Writer

Singular

• Maintain, improve, and ensure the accuracy of our existing knowledge base articles. • Research, organize, and document complex technical topics, delivering high-quality documentation on time. • Collaborate across teams to develop a roadmap for our help center, including design and structure improvements. • Work with product marketing to translate features into user-friendly help center content. • Develop engaging multimedia content (videos, GIFs) and explore new tools to enhance user understanding. • Work closely with various stakeholders, including technical support and product teams. • Continuously QA your work and user data to ensure accuracy and identify areas for improvement. • Become an expert on our product usage metrics and user journeys. Partner with the product team to analyze this data and develop data-driven strategies to improve user experience and feature adoption.

Job Requirements

  • 2+ years of technical writing experience
  • Experience documenting a highly technical software product
  • Experience writing API/SDK documentation
  • Software development experience/education - a plus
  • Experience working in the ad tech/mobile marketing world - a plus
  • Experience translating articles in Portuguese/Spanish - a plus

Benefits

  • Work with a global force of creative, highly motivated professionals
  • Collaborate across teams
  • Enjoy flexible work arrangements

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