• Own the delivery of Locumsmart's most complex, multi-workstream initiatives spanning operations, technology, and client-facing programs. • Define project governance structures, develop integrated plans, manage interdependencies across teams, and maintain executive-level visibility into portfolio health, risks, and prioritization. • Lead operational transformation efforts using process improvement methodologies to drive measurable reductions in operational cost. • Translate improvement findings into sustainable standard operating procedures and performance metrics. • Architect and lead change management strategies for significant technology and operational initiatives. • Develop stakeholder engagement plans, lead organizational readiness assessments, design communication and training approaches, and track adoption through defined success metrics. • Act as a strategic bridge between technology delivery teams and business operations. • Ensure that platform changes are paired with the process design and team enablement needed to generate outcomes. • Build and evolve Locumsmart's project and portfolio management capabilities. • Develop standard methodologies, tools, and templates that improve how the team initiates, executes, and closes work. • Mentor other project managers and serve as an internal resource on PM, Lean, and change management best practices.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Service Delivery Manager leads day-to-day operational performance for assigned healthcare clients, ensuring high levels of client satisfaction and service excellence. This role serves as the primary liaison between clients and internal teams, driving cross-functional collaboration, resolving service issues, delivering data-driven insights, and supporting strategic growth initiatives within a complex, matrixed healthcare environment. This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida. Essential Functions and Responsibilities: - Build and maintain strong partnerships and rapport with key strategic contacts across an assigned set of client accounts. - Serve as a central conduit between Account Management, Client Support, and Operations ensuring alignment and seamless service delivery across all client-facing operational activities. - Act as a liaison and escalation point for client-related service issues, proactively managing expectations and driving timely resolution. - Lead day-to-day client communications with assigned clients including regular client meetings, operational updates, and service performance discussions. - Support Account Management by providing strategic insights and analytics to assist in renewal and upsell discussions. - Responsible for communicating client reporting, analytics, and SLAs for assigned clients. - Provide timely and accurate responses to client service delivery inquiries. - Support the Client Service Delivery team in developing client facing operational presentations, service updates, and material for recurring and ad hoc client engagements. - Contribute to operational process improvements and the creation of client-facing documentation to enhance service delivery effectiveness and consistency. Qualifications - Bachelor’s degree or significant and relevant direct work experience in lieu of degree - 4+ years’ experience in healthcare account management - Willingness and ability to travel to client sites and providers, as needed. - Solid understanding and knowledge of the healthcare industry, payers, and regulations required. - Demonstrated business acumen in health plan operations and processes. - Proven success in building and maintaining key client relationships - Experience in managing projects and enhancing operational processes - Strong analytical skills with the ability to generate actionable reports and translate data into clear, client-ready insights and materials. - Creative ability to solve problems. - Capable of working cross-functionally to communicate proactively and resolve issues with appropriate urgency. - Proven success working in a matrix environment - Advanced PowerPoint skills with the ability to create ‘client ready’ presentations Requirements - Experience in a start-up or early-stage company helpful. - Knowledge of reference laboratory business, esoteric tests and processes strongly desired. - Working knowledge of Medicare and Medicaid programs.

• Own the campaign operating model (intake, planning cadence, execution, and post-campaign learning). • Act as the central hub for campaign execution across Growth/ABX, Brand/PR, Web/SEO, Events, Product Marketing, Marketing Operations, and Partner Marketing. • Define and enforce campaign project management standards that other marketers (e.g., ABX managers, regional marketers, program owners) use when they lead programs of their own. • Build and maintain detailed project plans, timelines, and dependency maps across channels (email, web, social, paid media, events/webinars, ABX motions, corporate communications, and partners). • Proactively identify and manage risks, trade-offs, and resourcing constraints; escalate and resolve conflicts in partnership with marketing and sales leadership. • Serve as the single front door for major campaign work across the Demand Generation team. • Run a repeatable campaign cadence, including weekly or bi-weekly campaign standups and status checks. • Maintain an integrated marketing and campaign calendar. • Ensure Campaign Marketing Managers work closely with Sales and BDR leadership to align campaigns with target account lists. • Design, document, and continuously improve the campaign project management playbook for Demand Generation. • Act as a center-of-excellence resource for campaign PM best practices. • Design and refine intake and workflow processes. • Identify and drive process improvements that reduce cycle time, improve quality, and reduce last-minute changes or emergency escalations. • Define and track campaign project health metrics and partner with Marketing Operations to support performance reviews for key campaigns. • Act as a trusted advisor to internal stakeholders on how to sequence, resource, and operationalize campaigns within capacity constraints.

• Monitor and report on the progress of delegated clinical trials, which includes budgets and timelines • Prepare, oversee, and review documents that are related to assigned project • Facilitate and/or contribute to clinical study meetings • Manage cross-departmental resources for the execution of digital marketing campaigns • Lead the project team and various study team meetings • Oversee the pattern and manner in which campaign metrics are being reported • Be fully involved in resolving issues; take part in procedure improvement initiatives • Achieve project goals by working with other members of the study team to outline their priorities, and to also resolve conflicts that may come up in the project process • Manage working relationships and tasks of all team members • Learn and utilize project management software currently in use at the company