1nHealth

Title: Clinical Trial Patient Screener Location: Remote, US Department: Enrollment Operations Job Description: Job Overview The Patient Coordinator is a pivotal role responsible for pre-screening potential candidates for clinical trials via phone interactions across many therapeutic areas. This position requires a blend of interpersonal communication skills, medical knowledge, technical proficiency, and organizational abilities. The Patient Screener plays a crucial role in the initial stages of the clinical trial process, ensuring that qualified candidates are identified and referred to appropriate clinical trial sites in a timely and stream-lined manner. Key Responsibilities: - Pre-Screening Calls: Manage a high volume of inbound and outbound calls. Conduct thorough pre-screening calls with potential candidates remotely to gather medical history, demographics, and other relevant information as per trial protocols. - Patient Interaction: Communicate clearly and compassionately (often via a script) with potential participants, explaining the purpose of the clinical trial, eligibility criteria, and associated risks or benefits. Forge relationships with patients by “going the extra mile”. - Medical Terminology: Demonstrate proficiency in medical terminology to accurately assess patient information and determine eligibility for clinical trials. - Technical Skills: Utilize remote communication tools such as Microsoft Outlook, SharePoint, RingCentral, Slack, Microsoft Teams, and other relevant software for conducting calls, documentation, and team communication. - GCP Certification: Good Clinical Practice (GCP) certification or willingness to obtain certification within a specified timeframe. - Performance Metrics: Meet or exceed performance Key Performance Indicators (KPIs) and metrics related to pre-qualified referrals and downstream funnel outcomes, such as enrollment rates and conversion ratios. - Documentation: Maintain detailed and accurate records of patient interactions using remote documentation tools, ensuring compliance with regulatory standards and trial-specific requirements. - Training and Development: Participate in ongoing remote training sessions to stay updated on trial protocols, regulatory requirements, and best practices in patient engagement. - Quality Assurance: Adhere to established quality assurance protocols to ensure compliance with regulatory standards and trial-specific requirements. - Communication: Provide timely updates to relevant stakeholders using remote communication tools regarding patient status, referral outcomes, and any issues or concerns that may arise during the pre-screening process. Qualifications and Skills: - Minimum of 2 years of experience within a call center environment in the healthcare or clinical research industry. - Strong communication skills, both verbal and written, with the ability to convey complex medical information clearly and effectively. - Proficiency in remote communication tools such as RingCentral, Slack, Microsoft Office Suite, etc. - Knowledge of medical terminology and clinical trial processes. - Ability to multitask and prioritize workload in a remote, fast-paced environment. - Excellent organizational skills and attention to detail. - GCP certification or willingness to obtain certification is advantageous. - Comfortable using computers and adapting to new software applications as needed. Working Conditions: - This role is fully remote, requiring a stable internet connection and a suitable workspace. - Standard remote working hours apply, with occasional flexibility required to accommodate patient needs or project demands. - Interaction with patients may occasionally involve sensitive or emotional situations, requiring empathy and professionalism. Benefits: - 401(k) - 401(k) matching - Dental insurance - Health insurance - Health savings account - Life insurance - Paid time off - Parental leave - Professional development assistance - Referral program - Vision insurance

• Drive net new business by leveraging your existing relationships at pharma companies, biotechs, and CROs • Own the full sales cycle from initial outreach through contract close • Build and maintain strong relationships with clinical operations, patient recruitment, and study management decision-makers • Partner with our operations team to ensure smooth study onboarding and client satisfaction • Represent 1nHealth at industry conferences and events such as SCOPE and DIA • Maintain accurate pipeline data and forecasting in our CRM (Pipedrive)

• Rapid Prototyping & App Development: Build functional apps, internal tools, and product prototypes using AI-assisted coding tools (vibe coding). Move from concept to working demo quickly so we can validate ideas and hand off to engineering with confidence. • Workflow Automation: Identify repetitive, manual, or broken workflows across departments and build automations that actually work—whether that’s through code, n8n/Zapier/Make, or a custom-built tool. • AI-Powered Solutions: Design and implement AI-enabled workflows using prompt engineering, structured outputs, and human-in-the-loop review where needed. You’ll create reusable prompt libraries, templates, and internal AI tools. • Cross-Functional Execution: Work across Enrollment Ops, Campaigns, Project Management, Clinical Ops, Sales, and Finance to ship solutions that serve the whole business—not just one team. • Design-Forward Delivery: Everything you build should reflect strong visual and UX sensibility. You’re not just making it work—you’re making it look and feel right.

• Set-up and manage campaigns across multiple ad platforms • Analyze and create strategies to achieve campaign goals • Forecast campaign performance based on current data • Create a mix of creative materials (i.e., images, videos, copy) to use for campaign purposes • Set-up campaign specific landing pages using WordPress • Report campaign metrics to management and clients

• Monitor and report on the progress of delegated clinical trials, which includes budgets and timelines • Prepare, oversee, and review documents that are related to assigned project • Facilitate and/or contribute to clinical study meetings • Manage cross-departmental resources for the execution of digital marketing campaigns • Lead the project team and various study team meetings • Oversee the pattern and manner in which campaign metrics are being reported • Be fully involved in resolving issues; take part in procedure improvement initiatives • Achieve project goals by working with other members of the study team to outline their priorities, and to also resolve conflicts that may come up in the project process • Manage working relationships and tasks of all team members • Learn and utilize project management software currently in use at the company

• Own outbound prospecting and early-stage opportunity creation: identify targets, engage decision-makers, and start conversations. • Develop account plans for target companies (Pharma, biotech, CRO) and run thoughtful, multi-threaded outreach. • Lead discovery calls to understand needs, qualify fit, and align on what success should look like. • Manage opportunities through proposal, negotiation, and close (with support from the CEO as needed). • Maintain accurate pipeline hygiene in Pipedrive (stages, next steps, close dates, and notes). • Serve as the primary commercial point of contact for a set of accounts, with a focus on relationship-building and long-term partnership. • Maintain regular communication with client stakeholders to understand priorities, anticipate needs, and ensure alignment. • Partner with the Enrollment Operations and Project Management teams to coordinate kickoff, maintain momentum, and support a strong client experience. • Surface opportunities to deepen the relationship by connecting clients to additional capabilities, solutions, or study support—based on demonstrated need and fit. • Ensure expectations are clear internally and externally, and raise risks early when priorities or timelines shift. • Maintain clear activity, pipeline, and forecast reporting; communicate risks early. • Create and refine playbooks for outreach cadences, discovery, and account stewardship. • Use tools such as LinkedIn Sales Navigator, AI writing tools (e.g., Copy.ai), and CRM workflows to drive efficiency while keeping messaging personalized and high-quality. • Partner with leadership on positioning, vertical strategy, and target account selection.