Role Description Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. Who You Are: - You are a motivated IT and Technology professional who is passionate about optimizing and advancing modern cloud-based communication platforms. - You excel at architecting and supporting software-driven telephony environments. - You have experience designing, administering, optimizing, and supporting enterprise telecom systems including RingCentral, Twilio, SMS Magic, NICE call recording, and Microsoft Teams telephony capabilities. - You are a detail-oriented, analytical, and collaborative problem-solver who thrives in a fast-paced environment. - You can enhance communication workflows, ensure system reliability and performance, drive data-driven insights through API integrations, and deliver seamless telecom solutions that support Sales and Customer Service operations. What You'll Do: - Platform Administration & Engineering: - Serve as the subject matter expert for RingCentral, Twilio, SMS Magic, emerging Microsoft Teams telephony capabilities, and NICE call recording systems. - Administer, configure, and optimize the RingCentral IVR, call flows, queues, routing logic, and user profiles. - Manage NICE call recording administration, retention policies, user access, and troubleshooting. - Support and maintain the small footprint of physical desk phones (≈1%) integrated with RingCentral. - Support Microsoft Teams phone integration, including call routing, number assignment, and coexistence with RingCentral where applicable. - Ensure system reliability, call quality, and platform performance across all communication channels. - API Integrations & Data Engineering: - Build, maintain, and optimize API integrations between RingCentral, NICE, and other business systems. - Extract call data, recordings, metrics, and analytics for reporting and operational insights. - Partner with Data/Analytics teams to ensure clean, structured, and reliable telecom data pipelines. - Automate data workflows where possible to improve visibility and reduce manual effort. - Operational Support & Incident Response: - Respond to and resolve telecom related incidents logged in Jira Service Management. - Troubleshoot issues related to call routing, IVR behavior, SMS delivery, recordings, and integrations. - Partner with InfoSec and Infrastructure teams to ensure secure, compliant telecom operations. - Business Partnership & Project Execution: - Collaborate closely with Sales, Customer Service, and other business units to understand communication needs and design effective solutions. - Translate business requirements into technical configurations and workflows. - Track all telecom enhancements, requests, and projects in Jira Project Management. - Provide clear communication, documentation, and timelines for all telecom initiatives. - Governance, Documentation & Best Practices: - Maintain accurate documentation of call flows, IVR logic, routing tables, recording workflows, Teams telephony configurations, and platform configurations. - Establish and enforce telecom standards, naming conventions, and operational procedures. - Identify opportunities for automation, optimization, and improved customer/agent experience. Qualifications - 8+ years in telecom support or telecom engineering roles. - 3+ years in a senior level technical telecom role. - Expert level experience with RingCentral, including IVR design, call flow engineering, and platform administration. - Strong experience with Twilio, SMS Magic, and cloud-based communication tools. - Familiarity with Microsoft Teams Phone or hybrid telephony environments. - Hands-on experience administering NICE call recording platforms. - Experience building and maintaining API integrations for telecom data extraction and analytics. - Proficiency with Jira Service Management and Jira Project Management. - Excellent communication, planning, and technical project management skills. Requirements - All roles require travel during the first 6 months of employment to attend the BHG Oars in Experience. - After the initial 6 months, ongoing travel is expected at approximately ~5% annually for periodic team on-sites, team meetings, and cross-functional collaboration. Benefits - Medical/Rx/Dental/Vision coverage for employees and their eligible family members. - Competitive PTO and vacation policies. - 1 Friday off each month for Wellness Weekends. - Company 401(k) plan with employer contributions after one year. - Company-sponsored training and certification opportunities. - Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses. - Ongoing volunteer opportunities to give back to the community through our BHG Cares program.

• Develop and maintain resilient, cost-efficient infrastructure using AWS and other cloud services to meet evolving business needs. • Use IaC solutions to enable automated provisioning and ensure consistency across all environments. • Design, develop, and maintain advanced CI/CD pipelines, ensuring automated testing integration and deployment efficiency at scale. • Design and deploy comprehensive monitoring, logging, and alerting solutions (e.g., Kiali, Prometheus, etc) to proactively detect risks and assess system health. • Monitor AWS usage patterns to identify and implement strategies for cost reduction and resource optimization. • Implement security improvements to protect the platform's attack surface and develop disaster recovery processes to mitigate risks. • Continuously evaluate emerging paradigms - including agentic development, context engineering, and AIOps - to automate routine tasks, optimize deployment workflows, and transition infrastructure toward predictive, self-healing capabilities.

• Partner with sales and FAEs to translate customer requirements - such as rack heat loads, facility water parameters, redundancy targets, and layout constraints - into practical liquid cooling architectures and product recommendations. • Perform thermofluid and hydraulic analyses, including flow distribution, pressure drop, pump sizing, and heat rejection performance across architectures involving coolant distribution units (CDUs), secondary fluid networks, rack and row manifolds, and hydronic loops. • Support site surveys, design reviews, and deployment planning to ensure clear design intent, constructability, and reduced execution risk. • Assist with commissioning and field support by validating operating conditions, confirming system performance, and helping resolve deviations from design expectations. • Develop and maintain sizing tools, performance calculators, templates, and supporting technical materials that enable consistent system configuration and accurate quoting. • Capture insights from customer engagements and field deployments and feed them back into Product Management to influence roadmap priorities, reliability, serviceability, and future product development. • Serve as a technical liaison across Product Management, Engineering, Services, Sales, and FAE teams to ensure solutions are scalable, deployable, and aligned with customer outcomes.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Lead AWS Architect to drive the architecture, migration strategy, and technical execution for an enterprise application modernization initiative. - Migrate a low-code web application and database to AWS - Establish enterprise-grade Dev/QA/Prod environments - Implement SSO and multi-tenancy - Integrate third-party systems - Transition AI/LLM functionality to IBM Watsonx (or equivalent) This is a hands-on leadership role requiring deep AWS expertise, strong delivery ownership, and the ability to coordinate US and offshore engineering teams. Qualifications - 8+ years of experience in cloud architecture - 5+ years of hands-on AWS experience - Proven leadership in AWS migration or modernization programs - Deep expertise in ECS/Fargate, Lambda, RDS, VPC, IAM - Strong understanding of microservices and distributed systems - Experience setting up Dev/QA/Prod environments and CI/CD pipelines - Experience leading offshore teams Requirements - AWS Solutions Architect certification (preferred) - Experience migrating from low-code platforms (preferred) - Experience integrating enterprise SSO systems (preferred) - Exposure to AI/LLM implementation (preferred) - Experience using AI developer tools (Cursor, GitHub Copilot) in delivery environments (preferred) Benefits - Hands-on architecture leadership role - Remote delivery with US client coordination - Regular stakeholder updates and risk communication - Execution-focused engagement with delivery accountability Company Description Salary: negotiable