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BHG Financial logo
BHG Financial

BHG is the original disruptor in business working capital and unsecured consumer loans.

Senior Telecom Systems Engineer

Infrastructure EngineerInfrastructure EngineerOtherRemoteSeniorTeam 1,001-5,000Since 2001H1B No SponsorCompany SiteLinkedIn

Location

United States + 171 moreAll locations: United States | Canada | Brazil | Colombia | Argentina | Chile | Venezuela | Bolivia | Ecuador | French Guiana | Guyana | Paraguay | Peru | Suriname | Uruguay | Mexico | Costa Rica | El Salvador | Guatemala | Honduras | Nicaragua | Panama | Dominican Republic | Puerto Rico | Bahamas | Guadeloupe | Haiti | Jamaica | Martinique | Montserrat | United Kingdom | Germany | France | Estonia | Portugal | Hungary | Poland | Ukraine | Romania | Bulgaria | Czechia | Slovakia | Belarus | Moldova | Sweden | Greece | Belgium | Italy | Ireland | Switzerland | Netherlands | Finland | Malta | Denmark | Lithuania | Croatia | Spain | Austria | Bosnia And Herzegovina | Iceland | Luxembourg | North Macedonia | Montenegro | Norway | Serbia | Slovenia | Albania | Cyprus | Latvia | Monaco | South Africa | Egypt | Algeria | Angola | Benin | Botswana | Burkina Faso | Burundi | Cameroon | Cabo Verde | Central African Republic | Chad | Congo | Côte D'ivoire | Democratic Republic of the Congo | Equatorial Guinea | Eritrea | Ethiopia | Gabon | Gambia | Ghana | Guinea | Guinea-bissau | Kenya | Lesotho | Liberia | Libya | Madagascar | Malawi | Mali | Mauritania | Mauritius | Mayotte | Morocco | Mozambique | Namibia | Niger | Nigeria | Réunion | Rwanda | Senegal | Seychelles | Sierra Leone | Somalia | Sudan | Eswatini | Tanzania | Togo | Tunisia | Uganda | Zambia | Zimbabwe | Georgia | Turkey | Israel | United Arab Emirates | Armenia | Azerbaijan | Bahrain | Iraq | Jordan | Kuwait | Lebanon | Oman | Qatar | Saudi Arabia | Palestine | Yemen | India | Japan | Philippines | Pakistan | Thailand | Singapore | Vietnam | Taiwan | Indonesia | Cambodia | Laos | Malaysia | Myanmar | South Korea | China | Afghanistan | Bangladesh | Bhutan | Kazakhstan | Kyrgyzstan | Maldives | Mongolia | Nepal | Sri Lanka | Tajikistan | Turkmenistan | Uzbekistan | Australia | Papua New Guinea | Kiribati | Palau | French Polynesia | Tuvalu | New Zealand

Posted

105 days ago

Salary

25K / year

Seniority

Senior

Job Description

Senior Telecom Systems Engineer

BHG Financial

Role Description Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. Who You Are: - You are a motivated IT and Technology professional who is passionate about optimizing and advancing modern cloud-based communication platforms. - You excel at architecting and supporting software-driven telephony environments. - You have experience designing, administering, optimizing, and supporting enterprise telecom systems including RingCentral, Twilio, SMS Magic, NICE call recording, and Microsoft Teams telephony capabilities. - You are a detail-oriented, analytical, and collaborative problem-solver who thrives in a fast-paced environment. - You can enhance communication workflows, ensure system reliability and performance, drive data-driven insights through API integrations, and deliver seamless telecom solutions that support Sales and Customer Service operations. What You'll Do: - Platform Administration & Engineering: - Serve as the subject matter expert for RingCentral, Twilio, SMS Magic, emerging Microsoft Teams telephony capabilities, and NICE call recording systems. - Administer, configure, and optimize the RingCentral IVR, call flows, queues, routing logic, and user profiles. - Manage NICE call recording administration, retention policies, user access, and troubleshooting. - Support and maintain the small footprint of physical desk phones (≈1%) integrated with RingCentral. - Support Microsoft Teams phone integration, including call routing, number assignment, and coexistence with RingCentral where applicable. - Ensure system reliability, call quality, and platform performance across all communication channels. - API Integrations & Data Engineering: - Build, maintain, and optimize API integrations between RingCentral, NICE, and other business systems. - Extract call data, recordings, metrics, and analytics for reporting and operational insights. - Partner with Data/Analytics teams to ensure clean, structured, and reliable telecom data pipelines. - Automate data workflows where possible to improve visibility and reduce manual effort. - Operational Support & Incident Response: - Respond to and resolve telecom related incidents logged in Jira Service Management. - Troubleshoot issues related to call routing, IVR behavior, SMS delivery, recordings, and integrations. - Partner with InfoSec and Infrastructure teams to ensure secure, compliant telecom operations. - Business Partnership & Project Execution: - Collaborate closely with Sales, Customer Service, and other business units to understand communication needs and design effective solutions. - Translate business requirements into technical configurations and workflows. - Track all telecom enhancements, requests, and projects in Jira Project Management. - Provide clear communication, documentation, and timelines for all telecom initiatives. - Governance, Documentation & Best Practices: - Maintain accurate documentation of call flows, IVR logic, routing tables, recording workflows, Teams telephony configurations, and platform configurations. - Establish and enforce telecom standards, naming conventions, and operational procedures. - Identify opportunities for automation, optimization, and improved customer/agent experience. Qualifications - 8+ years in telecom support or telecom engineering roles. - 3+ years in a senior level technical telecom role. - Expert level experience with RingCentral, including IVR design, call flow engineering, and platform administration. - Strong experience with Twilio, SMS Magic, and cloud-based communication tools. - Familiarity with Microsoft Teams Phone or hybrid telephony environments. - Hands-on experience administering NICE call recording platforms. - Experience building and maintaining API integrations for telecom data extraction and analytics. - Proficiency with Jira Service Management and Jira Project Management. - Excellent communication, planning, and technical project management skills. Requirements - All roles require travel during the first 6 months of employment to attend the BHG Oars in Experience. - After the initial 6 months, ongoing travel is expected at approximately ~5% annually for periodic team on-sites, team meetings, and cross-functional collaboration. Benefits - Medical/Rx/Dental/Vision coverage for employees and their eligible family members. - Competitive PTO and vacation policies. - 1 Friday off each month for Wellness Weekends. - Company 401(k) plan with employer contributions after one year. - Company-sponsored training and certification opportunities. - Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses. - Ongoing volunteer opportunities to give back to the community through our BHG Cares program.

Job Requirements

  • 8+ years in telecom support or telecom engineering roles.
  • 3+ years in a senior level technical telecom role.
  • Expert level experience with RingCentral, including IVR design, call flow engineering, and platform administration.
  • Strong experience with Twilio, SMS Magic, and cloud-based communication tools.
  • Familiarity with Microsoft Teams Phone or hybrid telephony environments.
  • Hands-on experience administering NICE call recording platforms.
  • Experience building and maintaining API integrations for telecom data extraction and analytics.
  • Proficiency with Jira Service Management and Jira Project Management.
  • Excellent communication, planning, and technical project management skills.
  • All roles require travel during the first 6 months of employment to attend the BHG Oars in Experience.
  • After the initial 6 months, ongoing travel is expected at approximately ~5% annually for periodic team on-sites, team meetings, and cross-functional collaboration.

Benefits

  • Medical/Rx/Dental/Vision coverage for employees and their eligible family members.
  • Competitive PTO and vacation policies.
  • 1 Friday off each month for Wellness Weekends.
  • Company 401(k) plan with employer contributions after one year.
  • Company-sponsored training and certification opportunities.
  • Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses.
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program.

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