This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Junior Application Support Engineer to join the Application Support team in Jersey City, NJ. The candidate will join a team that is the central point of contact for supporting technical aspects of the platform. The candidate will play a vital role in diagnosing and facilitating production issues as well as assisting all other teams in QA, development, and client services. This role will give the candidate a well-rounded understanding of the retail fixed income market place and all of the technical aspects of the platform. Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey City office which can be used for team meetings and collaboration efforts. There may be days where travel to the Jersey City office is recommended for organizational off-sites. - Provide day-to-day application level support for production incidents - Work closely with business and technology teams to analyze and resolve issues on the platform - Provide a consistently high-level of service to all customers, internal and external - Develop new automation application tools and maintain existing automation tools Qualifications - Bachelor’s Degree completed or relative work experience required - Understanding of relational databases, preferably Oracle 19 - Knowledge of object-oriented programming, preferably Java and Perl - Technical knowledge of Unix and Windows operating systems - Demonstrated ability in scripting (python and bash) as well as Unix command tools - Understanding of Apache Tomcat, Tomee and HTTP servers desired - Strong organizational and problem-solving skills - Good verbal and written communication skills - Team player and detail oriented - Ability to work in a fast-paced, often pressurized environment - Must be willing to work some evenings or weekends for production code deployments and other support needs Requirements - Continuous build and integration systems understanding (e.g. Bamboo, Gitlab CI/CD) - Source control platforms - Configuration management tool like Ansible Benefits - Health Insurance: Highly competitive medical, dental, and vision programs - Hybrid Environment: Our employees have the flexibility of working in the office and from home. - Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members. - Maven Family Building Benefit: Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provides a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses. - Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute. - The current pay range for this role is currently $115,000 to $145,000 per year, based on a regular, full-time schedule. The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, market data, and internal guidelines. - This role will also be eligible to participate in Tradeweb’s discretionary bonus program. - This role is expected to remain open until 4/30/26. - Other Benefit Programs: Pre-Tax Commuter Benefits Program, ARAG Legal Services, Employee Assistance Program, Tuition Reimbursement, Financial Wellness Tools, Travel Assistance Benefits, Pet Insurance, Corporate Gym Subsidies, Wellness Perks, Paid Time Off and Parental Leave.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Support Analyst is responsible for responding to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. - Open service requests in a ticketing system for organizing, tracking, and escalating customer inquiries. - Assist with customer support projects and/or research projects, as needed. - Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals. - Maintain, upgrade, or replace software systems and provide hardware support. - Support and maintain user account information including rights, security, and systems groups. - Maintain progressive knowledge of ScriptPro systems. - Perform other duties as assigned. Qualifications - Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience. - Basic Windows OS Knowledge (XP/7/10/11). - Requires working knowledge of desktop and peripheral troubleshooting. - Problem solving and analytical skills. - Positive attitude, drive and tenacity. - Excellent customer service skills. - Excellent written and verbal communication skills. - Ability to multitask with varying priorities and attention to detail. Requirements - Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times. - Knowledge of ScriptPro systems. - Experience in pharmacy. Remote Work Requirements - Must have high-speed reliable internet access with a hard-wired connection. - Must have a distraction free home office workspace. - Must be willing to participate in video virtual meetings (camera on). Compensation and Benefits - The compensation range for this role has been established at $24.00 hourly or $50K annually. - Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program. - Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. Employment Conditions - Comprehensive background check post job offer. - Must be able to obtain Department of Defense security clearance after date of hire. - Completion of annual cybersecurity and privacy awareness training is required. Working Conditions - Requires routine use of standard equipment and extended computer use. - Candidates must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. - Problem-solving, practical learning, and instruction interpretation skills are essential.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Support Agent, L1 serves as the first point of contact for customers, providing prompt and effective solutions to technical issues. Specializing in POS systems, this role is responsible for troubleshooting problems, offering guidance, and escalating complex cases when necessary. Ensuring customer satisfaction through exceptional service, technical expertise, and strong problem-solving skills is a key aspect of this position. - Efficiently manage and prioritize incoming support tickets. - Troubleshoot and resolve technical issues related to company products and services. - Provide accurate and timely responses to customer inquiries. - Escalate complex issues to the appropriate internal teams when necessary. - Deliver immediate assistance for emergency situations. - Handle inbound customer calls and provide clear, concise explanations of technical concepts. - Foster strong customer relationships through effective communication and problem-solving. - Demonstrate empathy and sensitivity by actively listening to customer concerns and asking relevant questions. - Follow up to ensure all customer issues are fully resolved and satisfaction is achieved. - Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions. - Stay informed about product updates, features, and best practices. - Participate in regular training sessions to maintain expertise in company products and services. - Accurately document issues and resolutions using Salesforce or other CRM tools. Qualifications - Post-secondary education in networking, computer science, or a related field is an asset; a high school diploma is required. - Previous experience in a technical support or call center environment preferred. - Familiarity with support ticketing systems such as Salesforce is a plus. - Proficiency in Microsoft Office (Word, Excel, Outlook, etc.). Requirements - Strong technical aptitude and troubleshooting abilities. - Excellent communication skills, with the ability to remain patient and calm under pressure. - Ability to work both independently and collaboratively within a team environment. - Strong attention to detail and time management skills. - Proficiency in English (written and spoken) required; French and/or Spanish preferred. Work Environment - Ability to work remotely with a reliable internet connection and a dedicated workspace.

• Answer and respond to incoming customer phone calls, emails, or portal tickets • Provide professional and helpful technical support to customers via phone, chat, and tickets • Meet corporate SLAs • Prioritize and manage multiple open tasks at one time • Identify scope and priority of items under review • Utilize available resources to resolve customer issues • Logically troubleshoot, resolve, and document technical issues related to our software products • Collaborate with cross-functional teams to deliver timely resolution of customer issues • Actively contribute to case reduction initiative, ensuring root-cause analysis is carried out where necessary • Stay updated on product features and updates to provide accurate and timely support to clients • Continuously improve and optimize our technical support documentation, processes, and procedures • Facilitate internal and client facing meetings • Document technical knowledge in the form of ticket notes, internal reference documents, and Knowledge Base articles • Holiday and after-hours coverage rotation