• Build & Deploy - AWS CloudFormation and OpenTofu for template creation & maintenance • Leverage GitHub Actions as well as AWS CodePipeline CI/CD automation Leverage AWS Cost Optimizations & AWS Well-Architected Best Practice recommendations • HA & DR implementations, including improvements to RTO/RPO • Help maintain AWS Operations with governance mechanisms • Help to maintain and own the Infrastructure and Operational Excellence for the company • Document and develop processes to support systems across the organization • Monitor the implementation of various critical infrastructure and middleware components • Build & Maintain and release highly available, reliable, stable products across several platforms • Create alarms and maintain transparent monitoring of all relevant systems for tracking operational excellence, cost, and performance • Should be able to understand complex architectures and be comfortable working with multiple teams • Should be highly proactive with a keen focus on improving the uptime availability of our mission-critical services

• Design and maintain scalable, fault-tolerant infrastructure that supports our SaaS platform and keeps pace with business growth. • Instrument observability best practices—embracing tracing-first approaches, meaningful metrics, and monitoring that actually helps during incidents. • Define, document, and maintain SLIs, SLOs, and SLAs in partnership with product engineering, translating business commitments into technical guardrails. • Build automation that eliminates manual intervention across CI/CD, deployments, configuration management, and recovery—because your time is better spent on strategic problems. • Lead incident response with steady judgment, facilitate blameless postmortems, and drive remediation efforts that prevent recurrence. • Partner with engineering and product teams during design reviews to ensure new features are production-ready and operationally scalable. • Optimize infrastructure costs through performance tuning, capacity planning, and smart use of cloud resources. • Mentor engineers on operational best practices and champion reliability thinking across the organization. • Document infrastructure architecture clearly and maintain the kind of runbooks that your future self will thank you for.

• Work collaboratively and independently to design and deliver solutions, as well as review and provide feedback for solutions delivered by other engineers for Ping's software and services on our cloud hosted production infrastructure. • Shape how our mission-critical enterprise software solutions are developed and deployed using optimized and automated CI/CD pipelines that ensure high-quality products. • Help design, build, and support infrastructure and security technologies within the cloud that offer resiliency, observability, and optimized cost. • Communicate proactively and effectively to different audiences within the company. Share your own experience, knowledge, and expertise with others to help them grow and develop. • Participate in planning work and identify areas of improvement. • Perform technology evaluations and selections • Participate in an on-call rotation for maintenance of the cloud solutions.

• Design, build, and maintain stable infrastructure environments • Collaborate across teams to improve software delivery • Implement DevOps best practices • Monitor CI/CD pipelines and deployment processes • Manage Kubernetes environments