• Administer and support the Motorola PremierOne (P1 CAD) network infrastructure (LAN/WAN/Firewalls/VPNs) supporting 24/7 mission-critical applications. • Perform network monitoring, performance tuning (QOS, traffic shaping), and capacity planning to ensure ultra-low latency and high-throughput. • Proactively troubleshoot and resolve issues related to network hardware, protocols, and third-party network components, ensuring rapid resolution and minimal downtime. • Perform system monitoring, performance tuning, and capacity planning. • Coordinate with Motorola and third-party vendors for system upgrades, patches, and issue resolution. • Maintain high-availability configurations, failover clusters, and disaster recovery replication. • Administer and support network devices including Routers, Switches, and next-gen firewalls. • Manage and support virtual infrastructure using VMware vSphere. • Administer containerized services running on Red Hat OpenShift. • Implement and maintain CJIS-compliant security controls. • Participate in on-call rotation for after-hours support. • Document system configurations, procedures, and change management activities. • Lead process improvement initiatives and perform root-cause analysis to enhance workflow efficiencies and system performance. • Manage and troubleshoot enterprise hardware and software, specifically Microsoft Windows Server, SQL Server, and public safety applications (CAD/Mobile).

• Lead team of Application Specialist and lead deployment processes of Motorola’s public safety and command center software suite within complex software ecosystems. • Conduct operational assessments, business process reviews, and other discovery events. • Evaluate existing business processes to identify opportunities for improvement. • Facilitate business process reengineering initiatives. • Design, develop, and deliver training curriculum, learning aids, and other instructional materials. • Define, coordinate, and lead User Acceptance Testing processes. • Act as a liaison between technical resources, engineers, and project managers. • Partner with Project Managers and Program Directors throughout the project lifecycle. • Present analysis results and project updates to stakeholders.

• Acts as primary daily owner of customer orders including monitoring the 24-72 hour product demand and confirm executable supply plans at assigned CMOs • Serve as the primary point of contact and key liaison for execution-related pharmacy communications. • Act as the primary liaison between the customer and the GEHC internal organization, including Commercial, Project Management, Supply Chain, and External Manufacturing for all order-related inquiries and updates. • Analyze and optimize dose ordering and distribution across the supply network. • Act as an advisor integrating fact-based customer-level insights into actionable supply network perspectives and planning. • Oversee and monitor daily logistics for PET radiopharmaceuticals from our CMO and pharmacy partners to our customers. • Partner with Supply Chain for GEHC logistics of distributed product including pickup, arrangement of flights, etc. • Develop and coordinate supply recovery plans with network pharmacies, logistics and supply chain providers, and our customers / imaging centers. • Own and monitor leading indicators or customer on-time delivery performance including delivery slot utilization, order lead time, release time adherence, logistics variability, and site-level insights, and solutions to improve customer experience with our PET tracer products.

• The APAC Senior Manager is responsible for managing the operations of the Internal Service Desk and providing leadership to a team of talented individuals. • The Sr. Manager is responsible for advancing business processes and fostering growth and development in their employees as well as managing cross-functional projects and teams. • Partner with other internal CSG teams to ensure the accuracy and timeliness of projects, issue resolution and escalation responsiveness. • Work closely with all CSG teams to drive and challenge the organization to provide world-class customer service. • Serve as an advocate for the ISD-owned processes to ensure awareness, understanding and cooperation across the company is achieved • Coaching of direct and indirect reports with career objectives and departmental initiatives. • Create opportunities for staff and lead by example. • Evaluate staff performance and define measures that foster growth and development. • Empower team members to evaluate and improve processes within CSG Customer Service Orientation • Accountable to CSG’s clients for overall satisfaction with regard to incident management. • Establish relationships built on trust, reliability, responsiveness and respect, understanding the needs of the clients and exceeding their expectations. • Identify and work to prevent critical situations that impact the customer and CSG. • Ensure that proper notification and escalations are being performed when these situations can not be prevented. • Client-centric liaison providing; focus on new clients and new product support. • Identify and implement key projects to advance the business through collaboration with stakeholders. • Invest in self-development opportunities to learn skills required to sponsor continuous improvement initiatives. • Participate in outside organizations to broaden professional network as a means to improve the department/company. • Thinks strategically, considering long-term support needs and solutions. • In collaboration and decision-making, consider the "big picture" related to the product he/she is supporting. • Seeks to build internal and external partnerships to better accomplish goals. • Manage day-to-day operational activities of the 24/7 service desk • Provide escalation support • Resource planning and work within the budget. • Develop and execute project plans for internal department efforts. • Provide guidance to the ongoing improvement of the efficiency and effectiveness of departmental work processes • Incumbent is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.