• The APAC Senior Manager is responsible for managing the operations of the Internal Service Desk and providing leadership to a team of talented individuals. • The Sr. Manager is responsible for advancing business processes and fostering growth and development in their employees as well as managing cross-functional projects and teams. • Partner with other internal CSG teams to ensure the accuracy and timeliness of projects, issue resolution and escalation responsiveness. • Work closely with all CSG teams to drive and challenge the organization to provide world-class customer service. • Serve as an advocate for the ISD-owned processes to ensure awareness, understanding and cooperation across the company is achieved • Coaching of direct and indirect reports with career objectives and departmental initiatives. • Create opportunities for staff and lead by example. • Evaluate staff performance and define measures that foster growth and development. • Empower team members to evaluate and improve processes within CSG Customer Service Orientation • Accountable to CSG’s clients for overall satisfaction with regard to incident management. • Establish relationships built on trust, reliability, responsiveness and respect, understanding the needs of the clients and exceeding their expectations. • Identify and work to prevent critical situations that impact the customer and CSG. • Ensure that proper notification and escalations are being performed when these situations can not be prevented. • Client-centric liaison providing; focus on new clients and new product support. • Identify and implement key projects to advance the business through collaboration with stakeholders. • Invest in self-development opportunities to learn skills required to sponsor continuous improvement initiatives. • Participate in outside organizations to broaden professional network as a means to improve the department/company. • Thinks strategically, considering long-term support needs and solutions. • In collaboration and decision-making, consider the "big picture" related to the product he/she is supporting. • Seeks to build internal and external partnerships to better accomplish goals. • Manage day-to-day operational activities of the 24/7 service desk • Provide escalation support • Resource planning and work within the budget. • Develop and execute project plans for internal department efforts. • Provide guidance to the ongoing improvement of the efficiency and effectiveness of departmental work processes • Incumbent is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.

• You'll prepare cost estimates, cost plans, and benchmarking reports. • You'll develop Value Engineering and Life Cycle Costing options. • You'll identify risks, support risk registers, and contribute to pre-contract and procurement processes. • You'll attend client and design team meetings, advise on cost implications, and capture key actions. • You'll assist with lease negotiations, change orders, invoices, cost reports, and development appraisals. • You'll contribute to project templates, draft qualification questionnaires, and take on additional duties as required.

• You'll prepare cost estimates and cost plans, incorporating benchmarking data for review. • You'll develop value engineering and life cycle costing options to optimize project efficiency. • You'll identify potential risks and help maintain the project’s Risk Register. • You'll contribute to pre-contract process meetings, offering cost-related insights. • You'll create and manage cost control reports to track financial performance. • You'll attend client meetings with senior colleagues and document key discussion points and actions. • You'll participate in design team meetings, assess cost implications, and implement agreed outcomes. • You'll assist in developing standardized project templates for consistent documentation. • You'll prepare and manage change order logs, invoice logs, and detailed cost reports. • You'll oversee measurements and pricing research for development appraisals and qualification reviews.

• You'll provide on-the-ground commercial management support to ensure the client is financially and contractually protected across all data center projects. • You'll manage and report on all commercial issues regularly to maintain transparency and accountability. • You'll lead the Cost Trend Management (CTM) process by identifying scope changes, market shifts, and risks impacting project budgets. • You'll ensure EPC teams understand the baseline estimates, including scope, cost, and execution assumptions. • You'll set up cost reporting correctly at design kick-off, ensuring accurate budget breakdowns and CTM data integration. • You'll chair bi-weekly CTM meetings with key stakeholders, drive actionable outcomes, and document meeting minutes. • You'll update the CTM log to reflect cost changes, root causes, and review stages for accurate project tracking. • You'll participate in design reviews to track cost changes from concept to final design stages. • You'll capture and log client-driven changes for review and approval in the CTM process. • You'll support cost estimation, QA cost trend reports, and provide quarterly feedback to improve CTM tools and processes.