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Cadmus Soluções em TI logo
Cadmus Soluções em TI

Parceira que transforma desafios em resultados!

Senior Service Delivery Manager

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 1995H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

108 days ago

Salary

0

Seniority

Senior

Bachelor Degree8 yrs expPortugueseITSM

Job Description

Senior Service Delivery Manager

Cadmus Soluções em TI

• Own end-to-end delivery for Workplace Services (WPS) across Allianz Partners Americas, ensuring predictable execution, service quality, stakeholder satisfaction, and continuous improvement across the portfolio. • Lead and govern the Allianz Partners WPS delivery portfolio (planning, execution, reporting, and risk management). • Own delivery outcomes for agreed scope, schedule, budget/effort, quality, and customer satisfaction across WPS workstreams. • Drive operational cadence: weekly/monthly service reviews, KPI/SLAs, incident/problem themes, and improvement backlog. • Partner with regional/business stakeholders to translate requirements into deliverable roadmaps and prioritized demand. • Coordinate across engineering, service management, vendors, and adjacent towers to ensure seamless delivery and handoffs. • Establish and maintain delivery standards (RAID logs, runbooks, change governance, release readiness, and documentation). • Manage escalations; facilitate rapid issue resolution and root-cause elimination with Problem Management. • Coach and mentor delivery/support teams; ensure skills, coverage, and succession for critical services. • Ensure compliance with security, risk, audit, and policy requirements (e.g., change, access, data handling). • Identify and deliver automation and process improvements that reduce toil and improve reliability.

Job Requirements

  • Strong delivery leadership across complex enterprise IT services and projects.
  • Working knowledge of Workplace/End-User services and modern collaboration platforms.
  • ITSM expertise (Incident/Problem/Change/Request), KPIs/SLAs, and service governance.
  • Stakeholder management and executive communication; ability to translate technical detail into business outcomes.
  • Risk/issue management, dependency management, and vendor coordination.
  • Ability to drive continuous improvement using data and root-cause analysis.
  • ITIL certification (Foundation or higher).
  • Experience leading regional service delivery in Allianz Partners (multi-country coverage, time zones, and regulatory constraints).
  • Agile delivery practices (Scrum/Kanban) for continuous delivery and improvement.
  • Experience with Microsoft 365 / Exchange Online / endpoint services and identity dependencies.
  • 8+ years in IT service delivery, program delivery, or operations leadership.
  • 3+ years leading cross-functional teams or delivery portfolios in an enterprise environment.

Benefits

  • On-call/after-hours: As required for major incidents and planned changes

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