Role Description The purpose of this role is to oversee and support a portfolio of properties by providing leadership and operational guidance to General Managers in alignment with Operations and Leasing objectives. This position ensures property performance and operational consistency through strategic oversight, performance monitoring, and adherence to the GMH Student Housing operating model. Key areas of focus include: - Delivering exceptional customer service - Driving resident retention - Ensuring fiscal responsibility - Supporting the professional development of General Managers - Promoting operational best practices This position will have extensive travel (75%-85%) across the proposed region: GA, IL, KY, NC, TX. Qualified candidates must reside in any of the following states for consideration: AR, CA, FL, GA, IL, KY, LA, MD, MA, NE, NV, NC, SC, TX. Responsibilities - Supervise and mentor General Managers/Community Managers across the assigned portfolio. - Lead onboarding and initial training for new General Managers. - Maintain oversight of key financial components across the portfolio. - Monitor property-level financial performance and track budget variances. - Review operational and financial reporting to evaluate overall asset health. - Partner with Accounting and Asset Management teams for financial reporting. - Assist in the preparation of annual operating budgets and business plans. - Ensure appropriate financial controls are in place at each community. - Monitor delinquency and payment trends for effective accounts receivable management. - Oversee planning and execution of annual turn operations. - Coordinate with onsite teams, facilities leadership, and vendors. - Guide General Managers in developing operational strategies. - Identify operational or leadership performance gaps and implement improvements. - Ensure compliance with company training requirements and operational standards. - Maintain working knowledge of property management systems and financial platforms. - Ensure onsite teams complete required reporting and operational deliverables. - Maintain clear communication between corporate leadership and onsite teams. - Promote a strong customer service culture. - Support the creation of a positive community environment. Qualifications - 7+ years of management experience - Student Housing experience required - Superior customer service and communication skills - Experience with operations and portfolio management - Strong leadership skills and problem-solving ability - Availability to work some nights and weekends - Experience managing vendors and property or product budgets - Familiarity with financial reporting, budgeting, and accounting - Ability to travel extensively (75-85% of the time) - Must live close to a major airport - Proficient with Microsoft Office Suite - Entrata and Yardi experience preferred Benefits - Health, Vision, and Dental Insurance for you and your dependents - Prescription Drug Plan - Employee Assistance Program - Short-Term Disability & Long-Term Disability Insurance - Group Life Insurance - 401(k) Program with Employer Contribution - Generous Paid Vacation, Sick Time and Holidays - Paid Parental Leave - Direct Deposit - Collegial Work Environment - Time off to Volunteer - Employee Referral Program - Voluntary benefits

• Realizar atividades operacionais relacionadas à criação, atualização e manutenção de campanhas, produtos e ofertas. • Garantir que os produtos cadastrados estejam corretos, conferindo informações e identificadores, com atenção a detalhes e consistência dos dados. • Apoiar o acompanhamento e a organização das ofertas exibidas no app, conforme direcionamento das áreas responsáveis. • Monitorar cadastros ativos para identificar padrões, inconsistências ou desvios que possam impactar a experiência do usuário. • Analisar casos operacionais encaminhados por áreas internas, buscando a melhor solução de acordo com cada contexto. • Registrar informações e decisões de forma estruturada, contribuindo para análises futuras e melhoria dos processos. • Atuar em parceria com times internos e parceiros externos para assegurar a execução correta das campanhas. • Contribuir para a melhoria contínua da operação, apoiando iniciativas de otimização, automação de tarefas repetitivas e uso de dados para tomada de decisão.

• Lead a global NOC responsible for continuous monitoring of network, cloud, data center, and identity systems. • Own uptime and SLA performance (99.9%+ availability) for critical services. • Establish alerting, escalation, and Major Incident Management processes. • Reduce MTTR through automation, runbooks, and post-incident reviews. • Own enterprise Active Directory architecture including forest/domain design, OU structure, replication, site design, and trusts. • Oversee domain controller lifecycle management ensuring availability and disaster recovery readiness. • Govern Group Policy, identity standards, and security baselines. • Lead identity lifecycle management including provisioning, RBAC, and privileged access controls. • Ensure hybrid identity integration with Azure AD/Entra ID, SSO, and federation platforms. • Maintain AD health through monitoring, patching, replication validation, backup testing, and auditing. • Implement and optimize monitoring platforms across infrastructure and identity systems. • Improve alert quality through tuning and proactive detection. • Lead Tier 1 triage and Tier 2 escalation. • Oversee Root Cause Analysis and corrective action tracking. • Direct global IT Helpdesk operations. • Build scalable Tier 1 and Tier 2 models with defined SLAs and KPIs. • Oversee identity-related support including MFA and access governance. • Streamline onboarding/offboarding, endpoint provisioning, and SaaS administration. • Deploy knowledge management to improve first-call resolution. • Oversee network infrastructure, AWS and GCP environments, enterprise SaaS, and endpoints. • Lead hybrid integrations and data center operations. • Ensure Business Continuity and Disaster Recovery readiness. • Align operations with security tooling including SIEM and EDR. • Establish ITSM disciplines including incident, problem, change, configuration, and access management. • Track KPIs including MTTR, SLA adherence, ticket metrics, and AD health. • Manage vendors, contracts, and operational budgets. • Partner cross-functionally to align service delivery with business priorities. • Ensure alignment with SOX, GDPR, SOC 2, PCI, NYDFS, and NIST CSF requirements. • Maintain documented infrastructure and identity controls for audits.

• Manage complex, medium-sized projects with moderate resource requirements and risk initiated at the senior management level. • Oversee team members’ milestones and performance as compared to project plan, scope, budget, resources, and schedule. • Communicate project progress and information to senior sponsors, stakeholders, and field as appropriate. • Develop and prepare written project plans for complex projects addressing tasks, roles and responsibilities, risk, resources, budget and communications. • Develop work breakdown structure and perform critical path analysis. • Manage the change control within project, obtaining sponsor approval for changes to scope, budget and schedule that affect the critical path. • Acquire a project charter from senior management and obtain sign off on the statement of work by the project sponsor. • Ensure that scope, budget, and schedule targets are within variance and project delivery date is met.