• Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for your clients, while retaining and growing revenue for Triple Whale. • Revenue and renewal forecasting • Understand customers’ goals, and implementing tailored success plans • Drive executive level relationships, and identify opportunities to expand the clients suite of Triple Whale products to satisfy their goals. • Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: Goal-setting, value delivery, account growth, new product adoption, and renewals • Work independently to deliver a “consultant” perspective in all client interactions - creating customized success plans based on customers goals and challenges • Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices • Lead and present at client meetings, both in-person and over video conference • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies • Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements • Contribute to the continued development and improvement of the Triple Whale Customer experience

The NCLEX Success Coach is a key member of the nursing academic support team, responsible for the effective integration and application of ATI resources to promote student readiness for the NCLEX-RN examination. This position supports student achievement through structured academic interventions, data-informed remediation planning, and targeted skill development. Working collaboratively with nursing faculty and program leadership, the NCLEX Success Coach utilizes ATI analytics and internal performance indicators to identify at-risk students, guide remediation efforts, and strengthen overall cohort preparedness. This role contributes to a culture of continuous improvement focused on licensure readiness and academic excellence. Essential Functions: - Oversee ATI implementation for assigned nursing cohorts, including account management, performance tracking, and data reconciliation. - Analyze ATI performance reports and internal assessment data to identify student learning gaps and trends. - Develop and implement data-informed remediation plans aligned with course objectives and NCLEX test plans. - Provide NCLEX-aligned conceptual study guides and structured academic support materials. - Design and facilitate workshops focused on test-taking strategies, clinical judgment, and effective study practices. - Conduct individualized and small-group tutoring sessions to support students requiring additional academic assistance. - Monitor student progression toward the Virtual ATI “Green Light” benchmark and intervene proactively when progress indicators suggest risk. - Facilitate and oversee ATI Capstone and Virtual ATI participation in coordination with faculty. - Document and track remediation activities and student progress to ensure structured follow-up and accountability. - Collaborate with faculty to reinforce ATI integration in classroom and clinical learning environments. - Provide supplemental instruction aligned with established course syllabi when appropriate. - Participate in continuous quality improvement efforts related to NCLEX readiness and student learning outcomes. Performance Expectations: - Utilize ATI analytics and cohort-level data to guide academic support strategies. - Proactively identify at-risk students through performance trends and initiate timely interventions. - Maintain accurate documentation of remediation efforts and student progress. - Collaborate effectively with the Director of NCLEX and faculty to adjust support strategies based on performance data. - Contribute to sustained improvement in student preparedness for NCLEX examination. Minimum Qualifications: - Master’s degree in Nursing (MSN) or higher from an accredited institution. - Valid and active Registered Nurse (RN) license issued by the California Board of Registered Nursing (BRN). - Minimum one (1) year of teaching experience in a pre- or post-licensure nursing program (associate, baccalaureate, or graduate level). - Minimum four (4) years of full-time direct patient care experience in medical-surgical nursing within the last five (5) years, or equivalent as determined by the California BRN. - Demonstrated experience in student learning outcomes assessment and academic remediation. - Proficiency in interpreting ATI data and developing focused review plans to support NCLEX readiness. $85,000–$115,000 annually. Compensation is commensurate with education, experience, and internal equity considerations. Preferred Qualifications: - Experience implementing active learning strategies in classroom or clinical settings. - Familiarity with ATI products, NCLEX test plans, and clinical judgment measurement models. - Experience supporting at-risk or academically vulnerable students. - Strong data literacy and ability to translate performance analytics into actionable academic interventions. - Excellent communication, organizational, and coaching skills. Additional Requirements: - This position is anchored at one designated campus location. - The NCLEX Success Coach must maintain a flexible schedule to provide student support before and/or after scheduled class times. - Academic support sessions are not conducted during scheduled class hours. Who Should Apply: This position may be well-suited for professionals with experience in roles such as: - Nursing Academic Success Specialist - NCLEX Preparation Instructor - Nursing Remediation Specialist - ATI Program Coordinator - Nursing Faculty with a focus on student support - Clinical Nurse Educator with academic teaching experience Ideal candidates are student-centered educators who are passionate about licensure readiness, comfortable working with performance data, and committed to supporting nursing students through structured academic coaching and remediation. Conditions of Employment: - A job-related assessment may be required during the interview process. - Must be able to perform each essential duty satisfactorily and be physically present in the office (unless otherwise noted). - Employment verification will be conducted to validate work experience per accreditation standards. - Offers of employment are contingent upon the successful completion of a background check. - Official transcripts are required prior to hire. Degrees earned outside the United States must be evaluated by a recognized credential evaluation service to determine U.S. degree equivalency and applicable subject-area coursework. - Must be legally authorized to work in the United States at the time of hire and maintain such authorization throughout employment without the need for employer-sponsored work authorization now or in the future. - Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work Environment: - Standard office, classroom, lab, or clinical setting. - Duties are typically performed while sitting at a desk or computer workstation. - May include time spent in skills labs or bedside environments as required by the program. - Subject to frequent interruptions, noise from talking or office equipment, and demanding timelines. Physical Demands: - Regularly sits for extended periods. - Physical ability to perform program- or department-related duties. - Proficient in using electronic keyboards and office equipment. - Effective verbal communication via phone and in person. - Ability to read fine print, operate computers, and understand voices clearly. - Able to lift, carry, and/or move objects weighing 10–25 pounds as needed. Employee Benefits: - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k) - Exciting university events - Seasonal motivational health and wellness challenges - Work/Life Balance initiatives - Onsite wellness program / Staff Chiropractor - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) Institutional Values: - Diversity and Inclusion: Stanbridge University’s motto, “Strength through Diversity,” reflects our deep commitment to honoring the diverse backgrounds of our students, faculty, staff, and surrounding communities. We strive to build an inclusive learning environment and uphold anti-discrimination practices in all aspects of university life. - Innovation and Technology: We embrace cutting-edge technology to enhance student learning through interactive, hands-on experiences, including virtual reality and simulation labs—ensuring students are prepared for the demands of modern healthcare practice. - Community Engagement: Through initiatives such as Stanbridge outREACH, students are empowered to give back to local and global communities, cultivating compassion, civic responsibility, and social awareness. Equal Opportunity Employer: Stanbridge University is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status. All qualified applicants are encouraged to apply.

• Act as a conduit of success for the Customer Success team • Manage the execution of onboarding, corrective action plans, technology rollouts, environment builds, and other technical projects • Use existing playbooks to manage project workflows, but also refine and scale them as you identify improvements • Identify issues early, propose mitigation paths, and escalate with clarity • Create meaningful relationships across customer orgs to ensure depth and stability in the account • Conduct structured quarterly business reviews, track KPIs, and clearly communicate outcomes, progress, and risks • Monitor health indicators and expand account value by identifying upsell opportunities and ensuring contract renewals • Lead, support, and hold team members accountable to deadlines and standards

• Own customer adoption, onboarding, and continued success at your customer base. • Document adoption and success • Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure • Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals • Voice support for new product features & provide customer feedback to New Relic product management and engineering groups • Maintain a deep understanding of the customer’s business as well as their technical environment • As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.