This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The GSP Engineer provides remote technical support to Rain Bird Customer in the US, Canada and South America. The ideal candidate will possess skills and experience in an IT help desk, engineering or irrigation support environment. - Provide rapid remote, phone, email and chat technical support for customers, distributors and field personnel. - Involvement in the roll out of Rain Bird’s latest central control software. - Provide mapping, database and installation services for Rain Bird Central Control customers. - Coordinate with engineering and service departments to ensure that service performance and quality specifications are met. - Identify replacement service parts as required. - Provide remote troubleshooting or repair of irrigation components, including valves, rotors, electronic controllers, flow sensors, and other products. - Remotely work with on-site technicians as required for installation, maintenance, or repair projects. - Prepare and conduct training, remotely and in a classroom environment at Rain Bird in Tucson, AZ. - Support the development and implementation of revenue generating services. - Provide field information to engineering, product management, manufacturing, sales, and marketing. - Track, report, and follow-up on product and technical issues using established escalation processes. - Participate in the GSP 24 hour on-call phone support rotation. Qualifications - Degree in IT, Engineering, Agronomy or equivalent and 5 years relevant experience or equivalent combination of education and experience. - Help Desk /Technical support experience. - Experience in IT, Engineering or Irrigation Industries. - Strong hardware and software troubleshooting skills. - Process oriented. - Knowledge of electronics and Information Systems. - Excellent verbal and written communication skills. - Track record of documenting improvement projects and processes. Requirements - Fluency in Spanish or other foreign language(s). - Irrigation, golf course service and Golf Central Control programming experience. - Previous experience with people management and financial controls management. Company Description Rain Bird is an equal opportunity employer.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is responsible for providing support to the Field Service Representative (FSR) by offering solutions to issues that exceed the FSR's technical abilities. The Field Service Engineer will launch, manage, and complete PLM design and release projects that resolve field service failures and drive product improvement changes in current and future builds. The FSE is the primary provider of engineering-level factory support on Field Service technical issues as presented by the FSR team. - Build strong, trusting relationships with the Field Service Representative team - Troubleshoot and resolve difficult technical problems; ensure compliance to all appropriate levels of specifications - Stay abreast of new products & features to provide troubleshooting & repair instruction to the FSR team and dealers - Advise the Technical Publications & Training Content teams of required technical publication & training updates - Provide the Technical Publications & Training Content teams with the technical input needed to complete updates - Complete field campaign instructions, troubleshooting guidelines, and manuals - Assist other Field Service Engineers when needed - Perform other assigned tasks Qualifications - Bachelor’s Degree in automotive-related programs (preferred but not required) - 5+ years of automotive manufacturer (OEM) engineering level technical service support - 5+ years of experience in Root Cause Analysis processes & program - 8+ years school bus or 10+ years medium duty truck experience Requirements - Engineering level chassis, body, electrical and/or powertrain technical knowledge - Experience in CAN communication and/or J1939 protocol - Excellent communication and customer relation skills - Rational decision making and problem-solving ability - Detail oriented with a high degree of accuracy - Proven track record of working independently, following through, and solving problems quickly - Proven track record of working collaboratively as a team to solve problems - Availability for travel depending on customer needs - Derive and execute creative diagnostic strategies when published troubleshooting is exhausted - Proficient with common medium/heavy duty tooling such as Allison Doc, Cummins InSite, Bendix A-com, IDS, etc. - Fluent with advanced level tooling such as PICO scope - Familiarity with commercial CAN analysis platforms such as PEAK or Vector - Commercial Class B driver’s license - Proficient in Microsoft Office Suite Benefits - Continued Professional Development - Benefits including medical, dental and eye insurance - 14 paid holidays - Vacation time - 401k with match Work Conditions - Office environment and production environment - Must work in manufacturing environment with exposure to heat, cold, and noise - Fast-paced production area with moving objects and sheet metal - Occasional periods of standing or sitting for extended periods of time - Must wear appropriate PPE when and where required - Frequent weeks working 40+ hours - Frequent communication with people throughout the day

• Manage Preventative Maintenance and Service schedules. • Perform on-site quality Control for the installation of Thermal Works products • Perform all preventative maintenance and service needs for clients • Be available to take emergency issues when on call. • Monitor service software closely to ensure services are met on a timely schedule • Collaboration with different departments within the company for product development and improvement • Provide technical support for troubleshooting and repair of thermal works equipment. • 50% travel requirement within the United States.

• In Customer Service, you are the first point of contact, problem solver, and trusted advisor for our customers. • You ensure that our software runs smoothly in day-to-day operations and that issues are not only resolved but also understood. • You work closely with the team and have a direct impact on the quality of our solutions. • By systematically evaluating log files and customer systems, you identify disruptions and clearly isolate causes to software or infrastructure. • You detect incidents quickly, prioritize them based on technical criteria, and ensure sustainable resolution. • Via our customer portal you manage tickets independently and competently support users with questions about using our software. • In close exchange with Development, the Cloud team and Consulting, you bring in customer feedback and actively drive improvements. • You document solutions and findings in a structured way, creating a reliable knowledge base for customers and colleagues.