• Architecting Intelligence: Building and configuring ServiceNow IRM/GRC modules that don't just track data—they predict risks. • Industry Impact: Solving high-stakes compliance puzzles for global giants in life sciences and fintech. • AI Integration: Working on solutions that leverage AI to make compliance seamless, invisible, and smart. • Innovation: Bringing your best ideas to the table. We value "What if we tried this?" over "That's how we've always done it."

• Analyze IT business needs • Define and document target ITSM processes • Support their implementation in ServiceNow, from scoping through to production deployment and functional acceptance • Collect and analyze requested changes to ITSM processes • Facilitate business workshops (Incident, Request, Change, CMDB, Knowledge) • Perform gap analyses between the current state (tools/processes) and the target ServiceNow ITSM solution • Write functional specifications, user stories, and acceptance criteria • Collaborate with ServiceNow delivery teams (architects, developers) • Monitor developments and participate in Agile rituals • Prepare and execute functional tests (UAT) and business acceptance testing • Support go-live activities and change management • Produce functional documentation and user support materials • Propose continuous improvements for ITSM processes

• lead the development of functional and non-functional business requirements • facilitate and capture requirement elicitation by working with the Business Operations • translate business strategy into requirements and/or use cases • ensure Business Analysis processes, tools, and templates are being utilized across projects • manage requirements to meet performance expectations • accurately translate business requirements into functionality • understand industry-specific trends that impact the organization • identify commonalities and suggest a consistent approach across projects in the absence of standards

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an experienced ServiceNow Lead Analyst to support and enhance enterprise ServiceNow capabilities. This role is primarily hands-on (approximately 85%), with light people leadership responsibilities (approximately 15%), overseeing a team of ServiceNow professionals. - Analyze, design, configure, and implement ServiceNow solutions to support enterprise workflows and business processes - Maintain advanced working knowledge of assigned ServiceNow modules, integrations, and related development tools - Lead requirements gathering, system analysis, and detailed design sessions aligned with business needs - Independently manage and lead large ServiceNow initiatives, ensuring timelines and quality expectations are met - Assign tasks and provide guidance to supporting analysts and technical staff - Provide advanced application support, troubleshooting, and issue resolution, including participation in on-call rotations - Track incidents, problems, and enhancement requests; communicate status and updates to leadership and stakeholders - Identify opportunities to optimize workflows, automate processes, and maximize platform value - Develop and maintain technical documentation, training materials, and status reporting - Serve as a technical mentor to other ServiceNow analysts and support knowledge-sharing initiatives - Adhere to established change management and governance processes - Assist with implementation of new ServiceNow modules, features, and integrations - Exercise independent judgment when working with sensitive or confidential information - Work effectively in a matrixed environment with cross-functional teams Qualifications - 5–8+ years of experience as a ServiceNow Analyst or similar role - Strong hands-on experience with ServiceNow analysis, design, configuration, and implementation - Prior experience serving as a team lead or supervisor, including people management responsibilities - Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders Requirements - Experience supporting large-scale or enterprise ServiceNow environments - Exposure to multiple ServiceNow modules and integrations - Experience leading complex projects or initiatives Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.