Company Description M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA. Due to our continued growth, we are hiring for a Contract Manager. Job Description - Manage the full contract lifecycle (intake, drafting, review, negotiation, execution, amendments, renewals, and close-out) for client, supplier, partner, and other third-party agreements, including Master Services Agreements, Statements of Work, and Non-Disclosure Agreements. - Review and analyze contract requirements, special provisions, and terms and conditions (including pricing, scope, IP, confidentiality, SLAs, and limitation of liability) to identify risks and ensure alignment with company policy, applicable laws, and regulations. - Develop negotiation strategies and lead or support negotiations in time-sensitive situations; recommend alternatives, document positions, and escalate non-standard terms for approval as needed. - Draft, revise, and prepare contract documents for internal review, approval, and signature; ensure accuracy, completeness, and proper authorization prior to execution. - Coordinate the contract review process and solicit input from internal stakeholders (e.g., Sales, Compliance, Finance, Legal, Information Security, and Management) to confirm requirements and resolve issues efficiently. - Evaluate and manage requests for contract changes, including amendments, change orders, and revisions to Statements of Work; maintain version control and an auditable record of approvals and deviations. - Administer executed agreements, including tracking key obligations, deliverables, milestones, renewals, and notice periods; support ongoing compliance and contract close-out activities. - Maintain and continuously improve contract administration policies, systems, procedures, templates, standard clauses, and negotiation playbooks to streamline processes and reduce cycle times. - Provide guidance to internal teams on contract interpretation and commercial terms; support training and process communications to promote consistent contracting practices. - Maintain accurate contract records and reporting in contract management tools; develop and monitor metrics/KPIs (e.g., cycle time, renewal pipeline, and exceptions) and prepare status updates for leadership as requested. - Support commercial contract matters related to licensing agreements, data use arrangements, renewals, and new business; coordinate with stakeholders to ensure timely execution and implementation. Qualifications - Bachelor’s Degree or equivalency - Minimum of 3+ years of experience in a similar position - Experience in working on market research contracts preferred - Knowledge of legal terminology and principles relevant to commercial contracts. - The ability to analyze legal documents for accuracy. - Experience with contract management solutions. - Excellent written and oral communication skills. - Excellent skills in Microsoft Excel, Word, and Outlook. Additional Information *M3 reserves the right to change this job description to meet the business needs of the organization Benefits: A career opportunity with M3USA offers competitive wages, and benefits such as: - Health and Dental - Life, Accident and Disability Insurance - Prescription Plan - Flexible Spending Account - 401k Plan and Match - Paid Holidays and Vacation - Sick Days and Personal Day M3 USA is an equal opportunity employer, committed to the principles of inclusion and diversity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at M3 USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical or mental disability, medical history or genetic information, sexual orientation, gender identity and/or expression, marital status, past or present military service, family or parental status, or any other status protected by the federal, state or local laws or regulations in the locations where we operate. #LI-MM1 #LI-Remote

• Accelerate and drive revenue acquisition and expansion through value based consultations and demonstrations that clearly articulate how prospective and current clients will achieve their goals with Remote • Be the trusted business partner for complex and / or enterprise-type opportunities to help address customer business goals and requirements • Be a trusted, deep subject matter expert on Remote's offerings and the industry and trends of the globally distributed workforce. Identify opportunities for, and regularly create thought leadership collateral • Identify and drive strategic initiatives to further develop and enhance the Customer Success capabilities, resources and impact on revenue, in particular focused on value-based, consultative sales • Build and deepen cross-functional relationships across Remote, particularly with Product, Sales, Marketing and Solutions Consultant teams to improve alignment and impact • Share learning and drive development and enablement opportunities within the Customer Success team • Take an active role in coaching and mentoring for junior members of the Customer Success team

• Build and maintain long-term relationships with Spanish-speaking partners • Manage and support a portfolio of 30–40 partners simultaneously • Work with warm leads and onboard new partners in collaboration with the inbound team • Support partner growth and development to increase overall project revenue • Analyze partner performance and identify opportunities to improve engagement and results • Provide partners with recommendations and best practices to help them scale on the platform • Collaborate with internal teams to ensure a high-quality partner experience and a safe ecosystem for users

• The Customer Success Manager (CSM) is focused on client relationships and managing client expectations. • CSMs proactively drive product adoption and continuous optimization to demonstrate high value to the customer, as well as monitor performance to exceed the customer’s initial business case expectations. • The CSM acts as the voice of the customer internally to Pindrop, and supports beta and design partner programs to develop strong customer advocacy and retention. • The CSM collaborates closely with the Account Executive on the strategic account plan, renewal execution and expansion opportunities. • Energetic, professional, organized and self-driven, CSMs become a trusted partner to our customers through their solution expertise, industry knowledge and executive presence. • CSMs manage numerous customers at different stages of the customer lifecycle. They understand Pindrop products in-depth and are constantly looking for new ways their customers can benefit from a new Pindrop technology. • Serve as the primary point of contact for your customers for the life of the relationship. • Conduct Annual Executive Business Reviews focused on demonstrating value and developing a strategic partnership.