This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Organization Transformation and Change (OT&C) SME is responsible for advising and collaborating with clients and teams on effective and efficient adoption of enterprise-wide organization design and transformation projects. This role supports Federal organizations and requires deep previous experience creating repeatable and customizable end-to-end change activities. - Build and deploy structured implementation plans that include: - Stakeholder analysis and readiness assessments like persona and use-cases - Communication sequencing and messaging frameworks - Multi-tiered training waves - Champion programs launch and sustainment - Measurement and change-reinforcement activities - Identify high value use cases, address end user concerns, and guide Federal organizations through behavioral and workflow changes. - Provide or create repeatable process to manage the discovery process including workshops, interviews, surveys, and focus groups to understand organizational culture and readiness. - Develop, coordinate and deliver organizational change and Organization Design strategies and tasks such as: - Communication strategy - Playbook creation - Metrics development - Process mapping - Track adoption metrics and adjust plans based on data and user feedback. - Knowledge of Microsoft 365 (Teams, SharePoint, OneDrive, Outlook, Power Platform) and Microsoft Copilot best practices. Qualifications - MUST HAVE - 15+ years leading enterprise OCM or digital transformation efforts. - Proven experience delivering large scale, enterprise-wide rollout programs with structured change plans, timelines, and measurement frameworks. - Knowledge and artifacts that will support common challenges and best practices. - PROSCI certification and experience conducting user research and post implementation assessments. - Previous team leadership experience and the ability to drive to successful project completion within timelines and budgets to client expectations. - Excellent communication, facilitation, and stakeholder engagement skills that thrive in fast paced, complex, and mission driven environments. Requirements - Bachelor’s Degree in Human Resources, Organizational Development, Psychology or similar (Masters preferred). - Change Management Certification (i.e. PROSCI, ACMP, etc.). Benefits - Competitive compensation - Extraordinary benefits package including health, dental and vision insurance - 401K with company matching - Flexible spending accounts - Paid holidays - Three weeks paid time off - And more

• Drive the engineering of highly available multi-cloud architectures, focusing on complex hybrid and multi-cloud solutions that bridge on-premises KVM stacks with public cloud providers. • Design and optimize CI/CD pipelines and automated deployment frameworks to enhance product build-outs and engineering velocity. • Act as the ultimate technical authority for critical issues involving Morpheus/VME and the HVM (Ubuntu 24.04 KVM) hypervisor stack. • Lead the development of reusable automation assets using Ansible and Terraform to manage infrastructure across diverse cloud environments. • Assist in the maintenance of internal build and QA environments as needed, ensuring stability for the development team without primary daily management responsibility. • Author and maintain architectural documentation, playbooks, and technical standards to ensure alignment with cloud-native best practices. • Mentor junior engineers in DevOps methodologies and represent the engineering team in high-level technical forums.

• Work with the Customer Success team to understand the customer journey, identify risk signals and opportunities for retention and revenue. • Translate analyses and customer base insights into practical, repeatable actions. • Use automation tools and AI assistants to scale and increase the efficiency of campaigns. • Monitor engagement, retention and churn metrics, performing continuous testing and optimization of campaigns. • Analyze the customer base to identify behavior patterns, segmentations and opportunities for engagement or proactive intervention. • Design and implement retention and engagement campaigns at different stages of the customer journey. • Structure scalable retention and churn-prevention processes and playbooks. • Collaborate with areas such as Sales, Marketing, Product and RevOps to ensure consistency in customer relationship initiatives.

• Lead audits/assessments full cycle including audit plan preparation, review of documentation and evidence, evaluation of procedures, and client interviews. • Prepare, review and approve assessment reports. • Manage priorities, tasks and hours on projects in conjunction with the project manager to achieve delivery utilization targets. • Manage quality throughout the entirety of the engagement, while providing direct coaching and revisions to work products. • Ensure quality products and services are delivered on time. • Escalate client and project issues to management in a timely manner to inform and engage the necessary resources to address the issue. • Provide mentorship to team members in areas of audit, assessment, technical review and writing. • Interface with clients through entire engagement, interacting will all levels of client organizations. Establish and maintain positive collaborative relationships with clients and stakeholders. • Continuous professional development in maintaining industry specific certifications. Maintains strong depth of knowledge in the practice area. • Collaborate with project managers, quality management, sales and other delivery team members to drive customer satisfaction and meet project deliverables. • Establish account relationships and identifies upsell and cross sell opportunities and escalates to sales. • Travel 25-50% • Ability to be successful when working remotely.