At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries. Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently. Real impact – We help doctors help patients. Your work truly makes a difference. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. Shape the future, sustain growth – Make a difference now and build for long-term success.
Customer Lifecycle, Automation Consultant
Location
Brazil
Posted
131 days ago
Salary
0
Seniority
Senior
Job Description
Customer Lifecycle, Automation Consultant
DocPlanner
• Work with the Customer Success team to understand the customer journey, identify risk signals and opportunities for retention and revenue. • Translate analyses and customer base insights into practical, repeatable actions. • Use automation tools and AI assistants to scale and increase the efficiency of campaigns. • Monitor engagement, retention and churn metrics, performing continuous testing and optimization of campaigns. • Analyze the customer base to identify behavior patterns, segmentations and opportunities for engagement or proactive intervention. • Design and implement retention and engagement campaigns at different stages of the customer journey. • Structure scalable retention and churn-prevention processes and playbooks. • Collaborate with areas such as Sales, Marketing, Product and RevOps to ensure consistency in customer relationship initiatives.
Job Requirements
- Advanced / fluent English (selection process stages in English and daily interaction with stakeholders);
- Experience creating and executing automated campaigns focused on engagement and/or retention and managing customer journeys.
- Proficiency with CRMs such as HubSpot or Salesforce (mainly for building flows and automations).
- Experience using AI tools applied to campaign automation or process optimization.
- Strong communication skills and ability to collaborate with multiple teams.
- Preferred (not mandatory): Previous experience in SaaS or tech companies.
Benefits
- Flexible hours bank as time off, to be used later;
- Home office allowance;
- Meal/Food allowance loaded on a flexible Ifood card;
- Medical, dental and group life insurance;
- Childcare assistance;
- StarBem for mental health and wellbeing;
- iFeel app for emotional support;
- Wellhub coverage for you and up to 3 dependents;
- Pet plan extending care to your pet as well;
- Birthday and company-anniversary Day Off so you can celebrate as you prefer;
- Partnerships club, with deals on housing and discounts with educational institutions such as colleges and language schools;
- Enhanced leave policies: 10 days for bereavement of a loved one; 2 days in case of pet death. Got married? 7 days off! New baby? We offer 30 days for the father and 6 months for the mother;
- Referral Program offering up to R$600 per referral who stays with us for more than 6 months.
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