• Own and strategically manage complex calendars for the Executive Director and COO. • Plan and manage complex, frequently changing travel, including itinerary building. • Identify and act on opportunities to protect executive time by auditing commitments. • Own inbox management for the Executive Director and COO including triaging requests. • Act as an information funnel to ensure the right information is available at the right time. • Prepare briefing documents for meetings and manage post-meeting follow-through. • Coordinate with the Chief of Staff on executive initiatives and project logistics.

• Support Business Development Officer with communication and inbox management • Manage messaging apps (Dialpad, Slack) and customer interactions • Calendar Management: schedule meetings, events, and appointments • Prepare and scrub funded loan reports, check property eligibility for loan programs • Handle general administrative duties and ad hoc tasks.

• Manage and update HubSpot CRM (pipeline tracking, deal stages, notes, tasks) • Ensure accurate and up-to-date sales records • Assist with tracking KPIs and sales reporting • Prepare meeting notes and follow-ups from sales calls • Monitor deal progress and flag delays or gaps • Support billing coordination using Anchor (or similar billing system) • Track invoices and payment status • Follow up on outstanding items when needed • Maintain organized financial records related to client billing • Conduct initial pre-interviews with candidates • Screen applicants based on defined criteria • Coordinate interview scheduling • Communicate next steps clearly to candidates • Maintain candidate status tracking • Draft and send professional client emails • Participate in Zoom calls when needed • Support client onboarding coordination • Assist with client engagement initiatives (e.g., sending appreciation gifts, milestone recognition) • Maintain organized client communication records • Manage leadership calendar coordination as needed • Track tasks and deadlines across teams • Prepare summaries, reports, and internal documentation • Support process improvements to streamline operations

Description ICF is seeking an accomplished Executive Project Director to lead the Child Welfare Information Gateway (CWIG), the public-facing information service of the U.S. Children’s Bureau (CB), Administration for Children and Families (ACF). This senior leadership role provides strategic vision, executive oversight, and full contract accountability for a large, complex, multi-million-dollar federal initiative that supports child welfare professionals, policymakers, researchers, and communities nationwide. Reporting to the Portfolio Lead, Child Welfare and Education within ICF’s Child and Family Well-Being Line of Business, the Executive Projector Director is a seasoned leader with deep child welfare expertise, strong federal client management experience, and a proven track record leading large-scale programs, modernizing technology platforms, and managing multidisciplinary teams. This is a remote position. What You’ll Do - Provide executive leadership and strategic direction for all CWIG program activities, grounded in a strong understanding of child welfare policy, practice, and systems. - Serve as the senior-level interface with the Administration for Children and Families (ACF) and the Children’s Bureau, acting as a trusted advisor on child welfare content, strategy, and implementation. - Lead and oversee large, complex, multi-million-dollar projects involving multiple workstreams and geographically distributed teams. - Ensure all work meets contractual, technical, financial, and schedule requirements. - Lead and guide IT modernization efforts, including cloud-based platforms and digital transformation initiatives. - Provide executive oversight of solutions leveraging artificial intelligence (AI) to enhance knowledge management, content delivery, analytics, and user experience for child welfare stakeholders. - Oversee and collaborate on technology environments utilizing Amazon Web Services (AWS) or similar cloud infrastructure. - Guide teams delivering child welfare knowledge management, website and database development, learning management systems, research translation, and technical assistance. - Partner with federal clients and other technical assistance providers to align goals and deliver high-quality, field-responsive outcomes. - Support business development and growth efforts related to CWIG and similar child welfare–focused federal work. - Respond to urgent requests in a fast paced, high-pressure environment. Basic Qualifications - Master’s degree in social work, public administration, communications, information science, information technology, or related field. - 15+ years of progressive leadership experience in child welfare or closely related human services fields. - 10+ years of experience managing large, complex, multi-million-dollar federal projects. - 10+ years of professional experience in child welfare or closely related human services fields, including demonstrated knowledge of federal child welfare programs, policies, and legislation. - 10+ years leading multidisciplinary teams of at least 50 people. Preferred Qualifications - Executive leadership experience on large federal child welfare contracts. - Experience supporting ACF and/or the Children’s Bureau in a senior advisory capacity. - Experience overseeing national clearinghouse or information dissemination initiatives. - Strong background in training and technical assistance (T&TA), implementation science, and capacity building. - Experience with strategic communications and knowledge management - Experience leading multidisciplinary, geographically dispersed teams, fostering inclusive, high-performing cultures, and driving strategic decision-making across complex initiatives. - Experience overseeing IT modernization, digital platforms, and large-scale knowledge management systems, including familiarity with AI-enabled tools and cloud-based environments (e.g., AWS) within regulated federal settings. - Experience implementing AI tools and strategies. - Demonstrated experience managing annual budgets of greater than $10M. Required Professional Skills - Demonstrated ability to lead large, complex federal contracts with multiple workstreams, ensuring strong fiscal stewardship, performance oversight, risk management, and alignment with contractual requirements. - Deep knowledge of Children’s Bureau programs, policies, and legislation, with expertise in prevention, permanency, well-being, and evidence-based approaches, including the ability to translate research into actionable guidance. - Proven ability to serve as a trusted advisor to senior federal officials, manage high-level client relationships, and align diverse stakeholders toward shared strategic objectives. - Exceptional executive briefing, presentation, and written communication skills, with the ability to convey complex information clearly and represent the program with credibility. - Ability to balance client needs, technical innovation, timelines, and financial constraints while maintaining mission alignment and high-quality outcomes. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $131,256.00 - $223,134.00 Nationwide Remote Office (US99)