• Own the design, architecture, and continuous improvement of Salesforce across the organization. • Lead the development of scalable custom solutions using Apex, LWC, Flows, and third-party integrations. • Define and enforce Salesforce governance standards, including security models, data integrity, and release management processes. • Architect and maintain advanced reports, dashboards, and analytics frameworks that drive strategic business decisions. • Proactively identify platform inefficiencies and lead initiatives to improve performance, automation, and user adoption. • Lead end-to-end Salesforce projects independently, from requirements gathering through delivery and post-launch support. • Design and manage complex integrations between Salesforce and external systems using REST/SOAP APIs, middleware, and native connectors. • Partner with senior stakeholders and business leaders to translate strategic requirements into scalable technical solutions. • Drive Salesforce release cycles, managing sandbox environments, deployment pipelines, and change management. • Lead, mentor, and upskill junior Salesforce team members and business users. • Establish and maintain a comprehensive documentation library covering architecture decisions, configurations, and development standards. • Evaluate and champion new Salesforce features, products (including Agentforce and AI capabilities), and ecosystem tools to keep the platform ahead of business needs.

• Troubleshoot Salesforce issues using a ticketing system • Design, implement, test, troubleshoot, debug and document solutions throughout the development process and across the Salesforce platform including Force.com, CPQ and various managed packages • Collaborate with Sales Operations, Order Management, Marketing, Finance and other teams on projects related to Salesforce • Participate in agile development processes, including daily stand-ups, sprint planning, QA, UAT and go-live • Prepare and execute mass data uploads • Ensure creation and updating technical documentation • Stay up to date on new Salesforce features and functionality

• Act as a key Salesforce Administrator, providing expert support, guidance and great customer service • Support our ongoing Salesforce CRM implementation, ensuring environments are aligned and managing releases via Gearset through to go‑live • Configure and maintain Salesforce (objects, fields, Flows, security, dashboards and more) to support business needs • Manage Gearset CI/CD pipelines, deployments and testing, resolving issues quickly and effectively • Support incidents and integrations (including MuleSoft), ensuring clear documentation and contributing to problem analysis • Maintain platform standards, security, data quality and environment governance • Support continuous improvements to platform performance, stability and value for money • Undertake related duties across adjacent platforms and services as required, including Dynamics 365 Finance & Operations (D365 F&O), Microsoft Azure, and other applications supported by the Solution Support team

Location: Texas Remote, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. This is a for a Remote/Hybrid role in Austin, TX. Note that position can be hired in San Jose, CA, or Plantation, FL US. Position Summary The Salesforce Administrator will be a critical functional technology partner supporting Thales’s Sales Operations, Support, Marketing, and Finance departments. This position will play a key role in assessing, deploying, supporting and improving business systems that deliver best in class technology experiences for both internal stakeholders and Thales’ customers Special Position Requirements Work Schedule: 8 hours/day in a USA time zone adjusted for meetings with team in other time-zones Key Areas of Responsibility • Troubleshoot Salesforce issues using a ticketing system. This includes identifying and resolving problems with functionality, permissions, data, integrations and performance • Design, implement, test, troubleshoot, debug and document solutions throughout the development process and across the Salesforce platform including Force.com, CPQ and various managed packages • Collaborate with Sales Operations, Order Management, Marketing, Finance and other teams on projects related to Salesforce • Participate in agile development processes, including daily stand-ups, sprint planning, QA, UAT and go-live • Prepare and execute mass data uploads • Ensure creation and updating technical documentation • Stay up to date on new Salesforce features and functionality • This role is primarily based in your local time zone, and you may occasionally need to attend early or late meetings to collaborate effectively with our international team across multiple time zones. Basic Qualifications Bachelor’s degree in computer science, another relevant field of engineering study, Technical skills: At least 3 years Salesforce administration experience Strong understanding of Salesforce features and functionality Knowledge of SOQL and Agile principles Soft skills: Excellent problem-solving and troubleshooting skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Excellent skills to help translate business concepts to technical projects, and vice versa Excellent attention to detail You are resourceful, innovative and solution-oriented Preferred Qualifications Certified Salesforce Administrator. Other certifications a plus CPQ experience Knowledge of Apex triggers and classes, Visualforce, JavaScript, Lightning components Why Join Us? Say HI and learn more about working at Thales click here. #LI-Hybrid #LI-WM1 This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers). We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com. The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC) 92,365.00 - 163,759.00 USD Annual This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law. (For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: •Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance •Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period •Company paid holidays and Paid Time Off •Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program