About Presence Presence is the leading provider of teletherapy solutions for children with diverse needs. Our award-winning technology connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 7 million teletherapy sessions delivered, we’re dedicated to ensuring every child has access to the support they need. At Presence, we embrace the benefits of being a remote-first company while recognizing the importance of in-person connection to advance our mission. We place a high value on “cameras on” engagement, schedule coordination, and cross-functional communication to stay connected while working in different places. Travel is also an important part of many roles, helping us build stronger relationships with our teams, clinicians, and school partners. The frequency will vary by role and responsibilities, but may include activities such as department offsites, team gatherings, and school or industry events. About the role: We’re looking for a Clinical Solutions Specialist to join our team. Reporting to the VP, Clinical Solutions and working closely with Sales team, you’ll play a key role in supporting our mission to deliver teletherapy solutions for children with diverse needs. This role is perfect for someone who combines clinical expertise with strategic thinking, and offers the opportunity to gain hands-on experience in clinical solutioning in our Revenue Org – all while contributing to a mission-driven organization that helps children with special needs. To stay connected, all employees commit to being available on-camera during our Core Working Hours (Monday - Friday, 12 - 5 p.m. ET) with standard business hours of 9 a.m. - 6 p.m. in your local time zone. For this role, up to 50% travel may be required to help you connect in-person in a meaningful way. What will you do at Presence: The Clinical Solutions Specialist role is responsible for supporting the Sales team in closing and growing complex deals in the special education related services marketplace. This role embodies our key values and infuses clinical expertise in the organization through provision of: - Market Differentiation: Leading with deep clinical expertise, customer and market understanding, to enhance the Sales process, collaborate with internal teams and support Revenue growth goals by strengthening the foundation behind our key value propositions at Presence. - Complex Solutioning: Serves sustainable solutions directly to our internal and external partners and enables the Revenue team to close efficiently and effectively. Serves as the internal and external point of consultation for clinical validation and logistical/technical clinical questions. - Credibility & Confidence: Establishing trust through in-depth subject matter expertise, strategic thinking, and clear understanding of the special education related service landscape. - Representation: Clinical ambassadors for the Presence brand, building and maintaining relationships to enable Revenue growth, provide thought leadership for the Presence brand and our partners, while nurturing critical state and national associations and associated executive relationships. Key Responsibilities: Sales & Business Development Support - Support the Revenue team in embodying the value propositions and clinical models that reflect Presence’s standards, align with school partner needs, and support operational capacity. - Deliver dynamic sales related Demos and customer-facing presentations in individual, departmental, and conference level interactions that showcase clinical excellence, our dynamic platform, and the Presence Way. - Offer clinical consultation and advisement for strategic new business, renewals, cross-sell, and upsell opportunities. - Strengthen internal and external stakeholder comprehension and adoption of differentiated service models tailored to diverse customer profiles. - Serve as a clinical expert and participate in training and development of Revenue team members on Presence Way standards and clinical foundational knowledge, working in partnership with Revenue Enablement. - Provide subject matter expertise and feedback on training, coaching, and development strategies for Revenue team effectiveness in customer engagement, escalation management, and cross-functional partnership. - Contribute to tracking and reporting on key business and performance indicators as outlined by leadership, in line with strategic goals and project objectives to contribute to success metrics as a Clinical Solutions Specialist. Clinical Partnership Enablement - Enhance customer adoption and execution of Presence’s SaaS offerings, including the Kanga platform, by integrating clinically validated practices, user feedback, and measurable outcomes into platform strategy and usage models. - Inform assigned projects within our Go-To-Market (GTM) executions by infusing our offerings with elevated clinical insights and perspectives - Offer enduring clinical solutions during new business, discovery , and dialogue with current customers that elevate Presence’s strongest value propositions and differentiators. - Engage in client conversations and solution design for strategically assigned opportunities to model and elevate the clinical/sales engagement approach. - Foster a culture of continuous feedback and engagement that translates customer needs into actionable, sustainable clinical solutions. Operational Alignment & Cross-Functional Collaboration - Align sales proposals with staffing capacity and operational readiness through forecasting tools and service modeling, ensuring that proposals incorporate key clinical considerations to support sustainable, high-quality delivery. - Under the leadership of VP of Clinical Solutions, provide subject matter expertise and advance strategic initiatives and business development efforts across departments. - Ensure availability of critical service information details within CRM tools for fulfillment and use in service delivery execution - Collaborate cross-functionally with Operations, Commercial, and Product teams to ensure assigned projects reflect clinical solutions that are cohesive, clinically sound, and scalable. - Participate in initiatives that strengthen the connection between platform capabilities and clinical service delivery. - Highlight the strongest clinical values reflected by Presence’s mission and strategic vision by advising on clinical best practices when collaborating across internal teams and with external partners. - Support execution of assigned strategic initiatives that enhance communication, internal alignment, strengthen value propositions, and enable the delivery of clinical excellence at scale. What we are looking for: - Graduate degree and active certification in a clinical field (e.g., CCC-SLP, NCSP, OTR) 4+ years of experience in teletherapy and/or special education in public school settings - Demonstrated success in customer-facing roles, sales, or training delivery - Supervisory or team leadership experience in clinical or educational settings Deep knowledge of IEP processes, IDEA compliance, and service delivery frameworks Experience with G-Suite and CRM tools like Salesforce What will help you succeed here: - Comfortability with broad customer audience and ability to navigate fluidly through customer FAQs across all sales lifecycle stages - Passion for improving outcomes for students, schools, and clinicians - You actively listen and respond with empathy, fostering respectful and productive collaboration - You maintain a strong service mindset, consistently meeting the needs of internal and external stakeholders while building trust and credibility - You seek creative, effective solutions and persist beyond the first answer to find what truly works - You make thoughtful, informed decisions that align with company goals, and you're not afraid to ask questions to gain clarity - You deliver high-quality work on time, and you proactively seek support or guidance when challenges arise How we support you: - Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage - In addition to 11 observed holidays, salaried team members have discretionary paid time off and hourly team members accrue 15 days paid time off starting - 401K savings plan with a discretionary company match - $500 home office stipend - Benefits package including company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits - Wellness programs with Headspace, Peloton and One Medical - Paid parental and caregiving leave - Professional Development opportunities - eligibility to apply for our scholarship program - Eligibility to participate in Presence’s equity plan - Collaborative, inclusive, and fun culture that is recognized as Great Place to Work certified - Employee Resource Groups to promote shared community and belonging - A meaningful and fulfilling opportunity to join a mission-driven team and help thousands of students unlock their full potential through access to high-quality special education services. - Opportunities to give back to your community, including volunteer time off and donation matching The annual base salary range for this role is $75,000-$80,000, with eligibility to earn up to $10,000 in commission beginning July 1, 2026. An employee’s starting pay will be determined based on job-related skills, experience, qualifications, and market conditions. We aim to pay competitively for our size and industry. This job description is intended to outline the general scope, responsibilities, and qualifications of the role. It is not designed to cover or contain a comprehensive list of all tasks, duties, or responsibilities that may be required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice, to meet the evolving needs of Presence. Presence is unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.

• Design and deliver solutions for high-stakes clients, including Fortune 500 companies, PR & Comms firms, and government agencies • Translate AI capabilities into business value • Build compelling proofs of concept and demos • Partner across functions • Shape the product roadmap based on client requirements

• Lead technical discovery sessions with customers to gather thermal, environmental, mechanical, and operational requirements • Design end‑to‑end liquid cooling solutions featuring rear‑door heat exchangers, CDUs, manifolds, hoses, fittings, and facility water loop considerations • Produce detailed solution designs including schematics, BOMs, system flow diagrams, thermal performance expectations, and installation guidelines • Translate customer requirements into scalable, supportable, and reliable architectures • Support field engineering teams during installation, commissioning, and validation of RDHx and CDU systems • Provide technical oversight on-site or remotely, ensuring the deployed system aligns with the approved design • Troubleshoot flow rates, pressure drops, temperature deltas, coolant quality, sensor behavior, and CDU operational parameters • Assist with acceptance testing, monitoring configurations, and integration with facility cooling infrastructure • Serve as the internal authority on liquid cooling within engineering, operations, sales, and product • Develop internal documentation: reference architectures, best practices, safety guidelines, and deployment playbooks • Define standards and repeatable processes for liquid cooling implementations. • Contribute to service offerings that support deployment, maintenance, and ongoing optimization of liquid cooling systems.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Solutions Engineer supports the Sales team with product solution design and process flow development. You will work with cross-functional teams, such as Product, Technology and Customer Support to ensure smooth client onboarding and fast delivery. You will lead the discovery and solutioning for new customer implementations and support post-live efforts, and client retention through account reviews and new solution design. While the role is 100% remote there will be up to 50% travel for client needs. Individual must be located in the United States. Responsibilities: - Be a subject matter expert across First Advantage platforms and products, partnering with internal stakeholders to successfully architect, implement, and manage client solutions. - Partner with Sales for RFP strategy, thorough analysis and process flows of customer’s current and desired program. - Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for our customers. - Create initial project plan and establish timelines. - Lead scoping, documentation, & interpreting of client implementation requirements and provide intuitive, actionable guidance to help customers execute alongside you. - Champion successful customer outcomes and innovate ways to improve our customer implementation processes. - Work effectively with Sales Representative, Solutions Analyst and Implementation Project Manager to expedite the Company’s time to revenue to drive corporate performance. - Hold internal teams and clients accountable for project deliverables and timelines to continuously drive to a successful project go-live. - Support customer retention initiatives, including (but not limited to) account reviews, account reconfiguration, and new product/service positioning and design. What you'll need to be successful: - Requires 3-5 years of consultative sales experience and project-management/program-implementation experience supporting enterprise level deals, ideally within HCM or background services industry. - Experience working closely with Sales and Client Success Teams from the pre-sales stage through the end of the implementation lifecycle, supporting enterprise level B2B SaaS solutions. - Expertise in optimizing client integrations and achieving high levels of client satisfaction. - Superior motivational capabilities & people skills that inspire clients and drive collaboration across multiple layers of an organization. - Excellent client facing, presentation and communication skills that deliver clear messages and create positive and impactful experiences for clients. - Analytical and problem-solving skills and the ability to troubleshooting issues. - Work well under pressure and you are not risk averse and comfortable taking on challenges. - Excellent skill with PowerPoint, Excel, Visio, Project and Word Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays - Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $95-140K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.