• Set up HubSpot (after training) software according to the client processes mapped by a CRM architect • Solve complex problems by building low-code and no-code solutions • Communicate your ideas effectively by using diagrams, documentation and live meetings • Meet with external (clients) and internal (project managers, solutions architects) stakeholders to understand all business processes that will be implemented in HubSpot • Become an expert in all HubSpot CRM features by helping customers optimize their sales, marketing and customer service processes • Learn how top B2B businesses achieve their software, data, sales, marketing and customer service goals in dozens of industries

Job Title: Principal Architect: Google Cloud CX Solutions Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.Location: Remote in USA Job Summary: We are seeking a dynamic and experienced Principal Architect for the Google Cloud CX stack, focusing on Gemini Enterprise for CX and CES. This role involves spearheading the technical design and oversight of innovative customer engagement solutions. You will bridge AI strategy with traditional contact center infrastructure, collaborating closely with customers and Google channel partners to develop integrated, real-time engagement platforms. Your mission is to unify technologies like Dialog flow CX, Agent Assist, and CCaaS into a seamless ecosystem that enhances customer experience and aligns with enterprise CRM and telephony systems. Your expertise will drive impactful, scalable solutions that redefine customer interactions. Responsibilities: - Consultative Solutioning & Sales Support: Lead technical discovery and architecture for major CX projects, transforming client goals into Gemini-powered contact center designs that deliver measurable ROI. - Customer & Channel Technical Liaison: Act as the strategic technical contact for clients and Google’s CX field teams, collaborating on market pursuits and providing expert advice on conversational AI advancements. - Conversational AI Agent Architecture: Design complex conversational flows using Google Agent Studio platforms and Dialog flow CX, employing Gemini and advanced "Playbook" patterns to create adaptive, natural-language agents. - Gemini-Enhanced Agent Assist & Insights: Develop real-time guidance systems using Gemini-powered Agent Assist for training and coaching and implement Conversational Insights for sentiment analysis and business intelligence. - Google CCaaS Platform & Implementation Oversight: Lead the architecture of Google CCaaS Platform implementations, ensuring scalability, security, and alignment with Google’s best practices. - Integration Patterns: Design integration between Gemini-enabled CX components and major CRM and CCaaS platforms like Salesforce, Zendesk, Genesys, Nice, and Avaya. - Telephony & Network Design: Manage the technical setup of Google CCaaS/CCAI, including necessary telephony and network configurations for real-time Gemini processing. Required Qualifications: - 12+ years in CX or CCaaS architecture and consultative technical leadership. - Expert-level knowledge of Conversational AI, Google Dialog flow CX, Agent Assist, Conversational Insights, CCaaS/CCAI, and Gemini. - Experience in customer-facing roles, capable of leading technical workshops and influencing stakeholders during complex sales cycles. - In-depth knowledge of telephony protocols such as SIP, RTP, and WebRTC. Desired Qualifications: - Hands-on experience with Conversational AI, Generative Playbooks, and Generative Fallback features using Dialog flow CX. - Proficiency in Prompt Engineering for conversational agents, focusing on tone, safety, and behavioral tuning. - Experience with Vertex AI Search and Conversation for RAG-based fulfillment. - Google Professional Cloud Architect or Google Professional Machine Learning Engineer certification. - Understanding of Google Cloud’s Media CDN and low-latency audio processing for voice-driven AI systems. - Proficiency in JavaScript/Python for custom webhook development and complex API orchestration. The base salary for this position is $ $155,000 - $220,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is: 03/13/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. Location: USA, TN, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.

• The SAP Solutions Architect leads the strategy on building new customer engagements under which we deliver SAP S4/HANA ERP solutions. • Collaborate with cross-functional teams to assess business requirements, design scalable SAP architectures, and ensure successful deployment and integration of SAP systems. • Design and implement SAP solutions (on-prem and cloud) to meet complex business needs. • Lead SAP module selection and integration (e.g., S/4HANA, FICO, SD, MM) to create seamless architectures aligned with client goals. • Support presales and business development by analyzing opportunities and conducting fit-gap analyses. • Lead discovery phases and guide clients into the SAP ecosystem with tailored strategies. • Lead SAP S/4HANA migrations using greenfield, brownfield, or hybrid strategies. • Oversee technical and functional upgrades, ensuring smooth transitions from on-prem to cloud or ECC to S/4HANA. • Architect integration strategies for SAP and non-SAP systems using middleware like SAP Integration Suite. • Optimize performance to ensure reliable, seamless operations. • Define SAP roadmaps, milestones, and deliverables. • Manage cross-functional teams, mitigate risks, and deliver high-quality implementations on time. • Stay updated on SAP advancements and lead efforts to modernize and optimize system performance, aligning capabilities with business growth.

Overview Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era. As a Solution Area Specialist - AI Business Process, you will help organizations transform their business processes and technology to adapt and thrive in today’s data-driven AI Age. You will form strong relationships with C-Suite executives and Business Decision Makers among our top customers and help them solve their business challenges through long-term, consultative partnerships. You will help them achieve their business goals by bringing industry-relevant business value insights and innovative, industry-leading solutions to enable their end-to-end business transformations. You will organize and lead the entire sales process, from account planning to closing the sale. You will also be responsible for delivering the One Microsoft narrative, competitive differentiation, customer centric pitch, business value proposition and outcomes, and compelling proposals with commercial options. You will be part of a dedicated sales community supported by your adjoining account teammates and support teams. We are currently looking for Solution Area Specialist - AI Business Process professionals to join our teams across various business groups, for varying customer sizes, in our enterprise, regulated, and partner services organizations. By applying to this role, you will be considered for multiple opportunities within Microsoft across the United States, including locations beyond where the role is posted. This role is flexible in that you can work up to 50% from home. Travel percentages will very according to role. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities - Partner with and lead Account Planning Team on Account Plan for AI Business Process opportunities, including decision maker identification and solution play selection. - Establish and build C-Suite and Business Decision Maker (BDM) relationships as an industry aligned AI Business Process solutions expert to accelerate Dynamics 365, Power Platform, and AI. - Build & maintain the required range of qualified pipeline coverage for rolling 4 quarters through digital-first seller tools - Deliver the One Microsoft narrative and solution pitches to C-Suite executives and Business Decision Makers. - Orchestrate business value and technical solution demos to align with the customers’ desired business outcomes and solution requirements. - Manage long-term contract renewals with existing accounts to ensure long-term satisfaction and successes. - Actively and regularly engage in sales community calls/channels and share learnings and best practices. Other - Embody our Culture & Values Qualifications Required/Minimum Qualifications - Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 2+ years experience in technology-related sales or account management OR equivalent experience. Other Requirements - This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Preferred Qualifications - Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management - OR a Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 6+ years experience in technology-related sales or account management - OR equivalent experience - 2+ years of experience selling AI Business Process applications to enterprise customers - 2+ years of experience forecasting, developing demand and building pipeline, and leading/orchestrating complex, matrixed teams. - 4+ years solution or services sales experience - Experience with selling CRM and/or ERP applications including Marketing Automation, Sales Automation, Relationship Sales, Customer Service, Field Service, Finance, Supply Chain Management and Commerce and an understanding of how they translate into business impact and value - Broad understanding of commercial cloud offerings, ideally including Microsoft’s cloud platform, as well as competitors and related ecosystems. - Industry expertise in any of the following: Financial Services, Healthcare, Retail, Manufacturing & Mobility, High-Tech, Automotive, Oil/Gas/Energy, Professional Services, Telco/Media/Gaming, and/or SLED. Solution Area Specialists IC3 - The typical base pay range for this role across the U.S. is USD $87,000 - $148,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,400 - $164,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Solution Area Specialists IC4 - The typical base pay range for this role across the U.S. is USD $107,600 - $187,500 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,600 - $205,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.