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Workforce Management Traffic Analyst
Location
India
Posted
97 days ago
Salary
0
Seniority
Senior
Job Description
Workforce Management Traffic Analyst
Conduent
• Performs tasks based on established procedures. • Uses data organizing and coordination skills to perform business support or technical work. • Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized. • Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy. • Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations. • Re-forecasts planning parameters based on actuals. • Updates intraday schedules to best meet requirements for upcoming intervals. • Records events and incidents that influence forecasts and KPI realization for impact review and future planning. • Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements. • Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals. • Performs other duties as assigned. • Complies with all policies and standards.
Job Requirements
- Requires vocational training, certifications, licensures, or equivalent experience.
- Has advanced, specialized expertise within a range of analytical or operational processes.
- Completes assignments and facilitates the work of others.
- Proposes improvements to processes and methods.
- Acts as a lead, coordinating the work of others, but is not a supervisor.
- Works autonomously within established procedures.
- Has developed skills in a range of processes, procedures, and systems.
- Acts as a technical expert in some areas.
- Understanding of how best teams integrate and work together to achieve company goals.
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• Review invoice details, purchase order or service order details, distinguishing notations, supporting documents, and field tickets. • Perform detailed analysis utilizing invoice testing templates against expected outcomes based on project knowledge. • Upload testing work papers and claims/rejection support documents to the appropriate SharePoint folders. • Record findings in supplemental schedules, document the arguments position and discuss findings with mentor, peer reviewer or Lead Analyst. • Utilize programs and software of the client to successfully perform the duties of the position and correspond with internal and external Stakeholders in a professional and efficient manner. • Attend team meetings and participate in a thoughtful and engaging manner.
Senior Analyst - Integration
IonQOur mission: to build the world’s best quantum computers to solve the world’s most complex problems.
IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better. IonQ’s computers will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more. IonQ is at the forefront of this technological revolution. As an Integration Analyst, you’ll focus on ensuring that integrations meet or exceed financial and operational expectations. You’ll build dashboards, track synergies, manage secure data rooms, and prepare executive readouts that enable rapid decision-making. This role offers exceptional visibility into the economics of integration and how strategy becomes reality. In this role, you will maintain synergy trackers, quantify impact, link operational milestones to value capture, standardize templates, maintain dependency maps, and partner with FP&A and functional leads to quantify progress vs. plan. You will report to the Senior Director, Integration. Responsibilities: - Partner with FP&A to establish synergy baselines, forecasts, and track actuals - Analyze forecast variance to identify and escalate risks - Estimate and track integration achievement budget - Build and maintain integration dashboards (deal thesis realization, synergies, milestones, operational KPIs) - Run value-realization reviews with workstream leads - Maintain secure data rooms, decision logs, and version-controlled artifacts - Support value-realization related updates to master integration plan - Draft weekly executive updates and workstream reports You’d be a good fit with: - 4+ years in business/financial analysis, consulting, or operations finance in hardware/tech/industrial/defense - BA/BS in finance, business, engineering, economics, or related - Proficiency in modeling with Excel/Sheets, PowerPoint/Slides, BI tools. You’d be a great fit with: - Proficiency in modeling with Excel/Sheets, PowerPoint/Slides, BI tools.Experience with KPI/OKR design and exec dashboards - Clear, concise communication for exec updates Location: This position can work onsite or hybrid from one of our offices (College Park, MD, Bothell, WA) or fully remote in the US. Travel: Up to 25% Job ID: 1234 The approximate base salary range for this position is $108,438 - $141,407. The total compensation package includes base, bonus, and equity. Compensation will vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Posted base salary figures are subject to change as new market data becomes available. Beyond base salary, total compensation includes a variable bonus and equity component and a range of benefit options found on our career site at ionq.co/jobs. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. Our US benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, a home internet stipend, and pet insurance! IonQ's HQ is located in College Park, Maryland, just outside of Washington DC. We are actively building out our recently opened manufacturing and production facility in Bothell, WA (near Seattle). Depending on the position, you may be required to be near one of our offices in College Park, Seattle, Toronto, Canada, and Basel, Switzerland. However, IonQ will expand into additional domestic and international geographies, so don’t let this stop you from applying! At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued. We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer. US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. If you are interested in being a part of our team and mission, we encourage you to apply!
Summary: The Analyst, Post Sale Title serves as the primary liaison between our organization and vendors providing title services, with a specific focus on managing FHA and VA title processing for post-sale conveyance files. This role ensures seamless communication, drives process efficiencies, and delivers high-quality reporting and analysis on vendor performance and title operations. The ideal candidate is organized, detail-oriented, and adept at maintaining strong working relationships both internally and externally. Essential Job Duties and Responsibilities: - Act as the single point of contact for all title-related communication with third-party title vendors or law firms on post foreclosure sale loan managed within the Claims Department. - Manage and oversee the post-sale title processing and issue resolution of FHA and VA conveyance loans to ensure compliance, accuracy, and timely execution. - Monitor vendor performance and ensure adherence to contractual service level agreements (SLAs) and internal quality standards. - Develop and maintain a post-sale title vendor scorecard, including relevant KPIs and metrics. - Compile and distribute monthly reporting on title performance, processing times, issue resolution, and relationship insights. - Identify trends, gaps, and opportunities in the title process, and propose solutions to improve operational efficiency to include, but not be limited to, system enhancements, dashboards, reporting. - Collaborate with internal teams including post-sale operations, best execution, disposition and analytics, compliance, and business controls as needed. - Maintain strong relationships with vendors through proactive communication and accountability. - Support leadership with insights, summaries, and recommendations based on reporting and vendor interactions. - Responsible for learning new skills and expand job knowledge to better perform assigned duties. - Maintain monthly performance in alignment with quality expectations. - Responsible for staying abreast of relevant changes to GSE or Government Mortgage Insured guidelines, industry standards and client expectations. - Ensure timely completion of projects and tasks when assigned. If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Other Job Duties and Responsibilities: Performs other related duties as assigned. Supervisory Responsibilities: - This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - 3+ years of experience in mortgage operations, title services, or related field, with a focus on FHA/VA post-sale processes preferred - Strong knowledge of mortgage title processes, FHA/VA guidelines, and post-sale workflow - Proven ability to manage third-party relationships and vendor performance - Moderate computer skills with MS Word, Excel. - Strong attention to details and excellent time management and organizational skills. - Comprehensive writing skills, including proper punctuation and grammar, organization, and formatting. - Ability to work under general direction to accomplish department goals and reduce/mitigate financial loss to Freedom Mortgage. - Ability to work effectively and develop rapport with all levels of staff, management, Investors/Insurers and 3rd parties. - Ability to identify urgent matters requiring immediate action and properly escalating them. - Ability to handle multiple tasks under pressure and changing priorities. Education and/or Experience: - High School diploma required; Associate/Bachelor Degree preferred. - Five (5) or more years’ mortgage servicing default experience. - One (1) or more years’ Loan Servicing platform experience for all default related activities such as Foreclosure, Bankruptcy, Default Claims, Loss Mitigation, etc. - Previous FHA, VA, USDA and PMI experience preferred Certificates, Licenses, Registrations: - None Work Complexity: Problems and issues faced are general but require analysis of FFOC’s policies and procedures, as well as external best practices and regulations, to assess and resolve. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization. #LI-AC1
Summary The Analyst, Dfault Refer III will be responsible for reviewing, analyzing and processing an assigned portfolio of accounts in pre-foreclosure status. Under the direction of the Default Referral Supervisor, the Default Referral Analyst will be responsible for the analysis of accounts to ensure the Foreclosure process is completed accurately in adherence to mandatory state and investor timelines by acting as a liaison between the various areas in default and outside counsel. Provide management with status updates and prepare a variety of complex reports to ensure compliance with all agency, investor and insurer guidelines. Essential Job Functions - Responsible for ensuring compliance with directives, both verbal and electronic, from regulatory agencies, CFPB, GSE’s, investors and insurers for Default Services functional work groups - Review daily reports to ensure investor and Freedom Mortgage guidelines are met timely with respect to breach letters, foreclosure hold statuses, etc. to prevent fines & reduce errors found during investor audits. - Review essential processes around FHA population including but not limited to HUD First Action Deadlines, Face 2 Face letters, Door Knock orders, breach letter and state required notice oversight - Lead and execute special projects for the department - Analyze & manage FCL timeline performance to ensure that no more than 10% of monthly case- load is past standard. - Maintain Default Referral workflow inside of TEMPO - Load eligible loans in TEMPO for Default Referral Specialist to work - Conduct LoanServ testing for Project Design plans and provide feedback to IT Department - Create and send referral packages to Foreclosure counsel based on investor, insurer and Freedom Mortgage guidelines - Ensure that all cases in which Freedom Mortgage has exposure are escalated to management & In-house legal. - Work closely with other default personnel (collections, loss mitigation, and REO) to ensure a seamless transition for loan accounts which move from one area of responsibility to another, for cross training purposes, and to assist other areas due to changes in workload and staffing. - Follow up on all Foreclosure required actions monthly to ensure investor guidelines and monthly status requirements are met to prevent fines & reduce errors found during investor audits. - Review of various current reports and assistance with identification of new reports, including ensuring department SLAs are met - Establish and foster a work culture at all levels within the operation which is positive, collaborative, respectful, optimistic, and capable of driving long term operational sustainability. - Prepare files for internal and external audits including miscellaneous research, filing and mailing - Maintain regular and punctual attendance. Other Related Duties: Performs other related duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Education and/or Experience: Bachelor’s Degree from a Four (4) year College or University One (1) to two (2) years related experience and/or training Language Skills: Possess the ability to read and comprehend instructions, correspondence, memos, and work place policies. Ability to analyze, interpret general business periodicals, professional journals, procedures and governmental regulations. Possess the ability to write professional correspondences and speak effectively with other employees and/or customers. Present formal information in one-on-one and small group situations to customers and employees and respond to questions from groups of administrators, managers, employees, customers and/or the general public. Mathematical Skills: Possess the ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry as well as apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to carry out detailed written and/or verbal instructions and solve problems involving concrete variables in standardized situations. Ability to define problems collects data, establish facts, and draw valid conclusions. Certificates, Licenses, Registrations: None required. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Equal Employment Opportunity Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.



