• Issue RMA numbers according to internal procedures. • Respond to customer and partner email inquiries. • Assist in issuing credit memos. • Verify completeness and accuracy of RMA data. • Follow up on pending or incomplete RMAs. • Maintain accurate RTV records. • Monitor and report aging RTV inventory. • Flag discrepancies and escalate when needed. • Generate outbound shipping labels as required. • Ensure shipment details are accurate prior to dispatch. • Maintain tracking and shipment documentation.

Job Description: WHO WE ARE AND WHAT WE DO: Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. Position Summary: - Coordinate and manage project schedules, deliverables, and documentation across departments, ensuring timely execution and adherence to deadlines. - Support operational initiatives including orientation programs, training materials, BLS tracking, and clinical competency documentation. - Maintain and generate reports from various systems (e.g., IT volume data, Press Ganey, EMR provider database) for leadership and compliance purposes. - Serve as liaison for patient advocacy, managing feedback and complaints through internal systems and coordinating resolution with site managers. - Oversee administrative logistics such as meeting coordination, mobile device deployment, and project lifecycle documentation. DESIRED PROFESSIONAL SKILLS AND EXPERIENCE: - 3–5 years of professional experience in project management and healthcare settings. - Proficient in Microsoft Excel, Word, Visio, and PowerPoint. - Bachelor’s degree in business management preferred. - Transportation required for job-related travel. - Comfortable with flexible work schedules and independent task execution. Why Radiology Partners: - Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. - Compensation Reviews, Career Growth Opportunities - Flexible Remote Schedules - Generous PTO Plans and Paid Holidays - Proudly Certified as a Great Place to Work for Five Consecutive Years COMPENSATION: The salary range for this position is $90,000- $100,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify. Beware of Fraudulent Messages: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team. RADIOLOGY PARTNERS OVERVIEW Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences. Radiology Partners participates in E-verify.

• Respond and follow through customer enquiries on the IT requests in a prompt and professional manner. • Inform customer any unforeseen delays in IT run rate quotation and delivery lead times, as applicable. • Follow through on pending customer quotations with the respective internal quotation team. • Support the Enterprise Account Managers to provide timely updates and reply to customer urgent requests. • Maintain a strong knowledge of company’s products and services offerings • Actively involved in sourcing, analyzing costs, prepare sales quotations, follow up on sales enquiries. • Negotiate the best commercial and technical package for procurement requirements, improve pricing and terms with suppliers • Support the sales team in ensuring that quotes needed are collected in a timely manner, take initiatives to clarify requirements for purchase orders and contracts. • Analyze and review items purchased, costs, delivery, product performance • Preparation of Proposals, Sales Agreements and/ or Contracts when necessary • Participate or lead in new product introductions when required • Communicate with suppliers and customers, developed long term relationship • Other ad-hoc operational requirement

• Ensure smooth, secure, and reliable operation of end-user and office IT systems globally • Build and lead a small IT support team (24x7 coverage) • Define the operating model for global IT support • Establish service standards (SLAs), runbooks, and a knowledge base • Track and report on support performance • Coordinate incident response for end-user IT issues • Manage budgets and vendor contracts related to IT • Supervise the implementation and maintenance of the company's computing needs • Collaborate with HR for onboarding and offboarding processes • Inventory, audit, and global logistics for IT assets