• Monitor exchange systems and operations during weekend shifts, identifying and escalating issues as they arise. • Communicate effectively with on-call engineers and other team members to resolve operational incidents. • Execute scheduled operational tasks, ensuring they run smoothly and without error. • Monitor logs and dashboards to identify and troubleshoot operational issues in real time. • Provide clear, timely status updates during incidents or unusual market activity. • Document operational events and contribute to post-incident reviews.

Role Description We are seeking a highly organized and experienced Operations Manager to oversee and streamline core operational functions within a professional services and accounting firm. This remote role works closely with the CEO and leadership team to ensure efficient service delivery, strong internal operations, and high client satisfaction. The ideal candidate is process-driven, detail-oriented, and comfortable managing people, systems, and workflows across Human Resources, Workforce Management, Client Success, and Administrative Operations. Duties and Responsibilities - Human Resources & Team Operations - Process bi-monthly payroll and manage accurate tracking of PTO and sick time. - Lead weekly team meetings and coordinate team engagement and staff appreciation initiatives. - Administer bi-annual performance reviews and manage tracking of team Objectives and Key Results (OKRs). - Coordinate onboarding for new team members, including internal training and IT provisioning. - Manage training budgets and assess ongoing team training needs and professional development goals. - Workforce Management & Capacity Planning - Analyze team time tracking, utilization, and productivity metrics. - Prepare client time reporting and budgeting analysis. - Manage client budget changes and team assignment transitions. - Plan for future hiring needs and support capacity planning for new client onboarding. - Oversee team scheduling, availability, and time-off monitoring. - Client Success & Quality Assurance - Administer new client onboarding requirements, coordinating personnel and IT needs from contract execution through the first monthly check-in. - Track client engagement metrics and administer annual client satisfaction surveys. - Manage recurring Quality Assurance (QA) reviews and maintain SOP standards across the firm. - Administrative, IT & Internal Operations - Prepare and analyze monthly invoices and manage collections processes. - Handle new user provisioning and oversee internal IT ticket management. - Manage cloud platform optimization and internal system “bloat” reduction. - Maintain ownership of client and team databases within Airtable. - Support marketing operations by ensuring brand standards are followed and managing the referral program. - Own internal SOP documentation and lead communication, training, and change management for process updates. Qualifications - Bachelor’s degree in Business, Operations, Human Resources, Accounting, or a related field. - Minimum of 4–6 years of experience in operations management, preferably in professional services, accounting, or consulting environments. - Experience managing HR administration, payroll processes, and workforce planning. - Strong organizational and project management skills with attention to detail. - Comfort working with cloud-based tools (Airtable, time tracking systems, accounting or IT platforms). - Strong written and verbal communication skills. Preferred Qualifications - Experience in an accounting, finance, or CFO services firm. - Familiarity with utilization-based staffing models and client budgeting. - Experience managing SOPs, QA processes, and operational documentation. - Background supporting remote or distributed teams. - Exposure to basic IT administration, systems optimization, or workflow automation. Benefits - Permanent remote work flexibility. - Paid Time Off. - Health Maintenance Organization (HMO) coverage. - Annual performance bonuses. - Dedicated coaches offer an extra channel of support and skill-building. - Opportunities for professional growth.

Manos Overview  Manos Software Group is part of Valsoft Corporation, a long-term investor in vertical market software businesses. Valsoft acquires and operates software companies with a permanent ownership mindset, emphasizing autonomy, disciplined growth, and long-term value creation. Manos focuses on healthcare-adjacent verticals, including dental, medical, and veterinary software, as well as solutions serving the service industry and GovTech sectors. Position Description As we continue to expand our portfolio of vertical market software businesses, we are seeking a dynamic and experienced professional to join our team as Managing Director. Reporting directly to one of our Investment Partners, the Managing Director will be responsible for managing and growing their businesses, with full ownership and accountability for the business. The ideal candidate will be a strategic leader capable of driving operational excellence, organic growth and profitability, while fostering collaboration across teams to ensure the successful execution of business strategies. Key Responsibilities Business strategy and operations - Execute within our operating model based on four pillars: strategy and positioning - of the business, operational excellence, growth, and product strategy and technology. - Identify, define and execute strategies required to achieve growth plans and operating objectives, with a focus on continuous improvement. - Drive operational efficiency and excellence and enhance scalability across your portfolio of businesses to optimize performance and maximize profitability. - Drive revenue growth by identifying and supporting new opportunities and growth strategies, including cross-selling and penetrating new markets. - Drive initiatives and solve challenges related to sales, customer success and research and development within your portfolio of businesses. - Prioritize customer satisfaction and retention by ensuring strong solutions, service delivery and customer support within your portfolio companies. - Ensure your portfolio companies have clear product roadmaps established and executed on, balancing investments in research and development with maintenance to maximize new customer growth while retaining existing customers. - Oversee the development and execution of comprehensive product strategies aligned with market trends and the business objectives of the companies in your portfolio. Financial management - Assume P&L responsibility and focus on achieving key financial metrics related to revenue, ROI, EBITDA, customer retention, etc. - Manage capital allocation and ensure efficient financial management of your portfolio companies, including on a monthly, quarterly and annual basis. Building effective teams - Build, coach and lead high-performing teams within your portfolio companies. - Cultivate a culture of performance, continuous improvement, collaboration and innovation. - Provide clear direction and motivate teams toward achieving key milestones and - delivering measurable results. Candidate Profile Experience - 6+ years’ experience in management consulting and/or experience in a technology or software business. - Bachelor’s degree in business, finance, engineering, economics, or any other relevant field. - Master of Business Administration (MBA) (a strong asset). - Relevant experience as a business operations leader with a commercial, customer centric and continuous improvement mindset. - Experience in one or more of the following areas: sales (customer acquisition, market penetration), customer service (support and professional services), product development (research and development) (an asset). - Financial acumen (P&L management, budget, forecast). - People-centric leader with experience successfully building, leading, developing, and mentoring a high performing team. - Experience mobilizing people toward a common goal. - Strong strategic thinking and analytical skills, with the ability to translate vision into - actionable plans and drive results. Personal Characteristics - Entrepreneurial spirit, results oriented, driven, proactive and a team player. - Ability to thrive in a fast-paced, dynamic environment and adapt to change with agility. - High degree of accountability and ownership of your work. - Strategic and hands-on. Ready to join a collaborative and innovative team where you can make an immediate impact? #Manos

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Position Summary: The Premium Operations Associate supports the day-to-day processing of premium and commission transactions across various insurance products. This entry-level role is ideal for individuals looking to build a career in insurance operations. The Associate works closely with senior team members to ensure data accuracy, timely processing, and compliance with internal procedures and external requirements. This role offers opportunities to learn core operational processes and contribute to the success of the underwriting service operations team. This candidate can sit 100% remote in Eastern or Central time zone. Responsibilities and Accountabilities: - Assist in the entry, validation, and reconciliation of premium data from agents and brokers. - Support the processing of premium adjustments and commission calculations under the guidance of senior team members. - Support billing processing with entry into applicable systems. - Monitor incoming payments and assist in verifying the accuracy of cash application records. - Help prepare reports and documentation for internal use and external audits. - Communicate with internal stakeholders to resolve basic discrepancies or data issues. - Maintain accurate records and follow established procedures to ensure compliance and consistency. - Participate in training and development activities to build knowledge of insurance operations and systems. - Support process improvement initiatives by identifying inefficiencies and suggesting enhancements. Required Skills and Abilities: - Strong attention to detail and accuracy. - Basic analytical and problem-solving skills. - Effective written and verbal communication. - Ability to work collaboratively in a team environment. - Eagerness to learn and grow in a fast-paced operational setting. - Proficiency in Microsoft Excel and willingness to learn new tools and systems. Education and Experience: - Associate’s or Bachelor’s degree in Business, Finance, Insurance, or a related field preferred. - 6 months to 3 years of experience in insurance (operations), finance, or administrative operations. - Loss sensitive adjustment experience preferred, but not required. - Internship or coursework related to insurance or financial services is a plus. #LI-Remote #LI-AM3 For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible. $55,300 - $71,910/year + 5% target bonus - Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future. - Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team. 14400 Arch Insurance Group Inc.