Integrated Architecture + Construction
Client Support Specialist
Location
Philippines
Posted
101 days ago
Salary
$850 - $1.3K / month
Seniority
Senior
Job Description
Client Support Specialist
Yellowstone
• Managing inbound client communication via email with empathy and urgency • Collaborate with the Hiring Team in managing the job ads based on the clients’ needs and preferences • Prioritizing support activities to meet client needs and internal deadlines • Using HubSpot CRM to track all interactions, updates, and client histories • Manually source candidates through our database • Manually parse candidate information when automated syncing fails • Following and refining internal processes to streamline support delivery • Curating social media posts for our page and for our client’s job ads
Job Requirements
- 3+ years of account management or client support experience, preferably in a SaaS environment
- Proficiency in HubSpot CRM or a comparable platform
- Strong time management and prioritization skills
- Excellent written and verbal communication skills
- Empathy-driven, client-first mindset
- Proactive and consultative problem-solving ability
- Familiarity with marketing and recruiting concepts is a plus
- Comfortable working independently in a remote environment
- Proven track record of identifying growth opportunities and resolving client challenges
- Must thrive in a fast-paced, evolving environment and enjoy working as part of a team
Benefits
- Competitive Pay : Based on experience and performance
- Work Schedule : Full-time, Monday to Friday, within the hours of 8:00 AM to 6:00 PM CST
- Remote Opportunity : 100% work-from-home position
- Paid Time Off & Holidays : Generous PTO policy and paid holidays
- Career Development : Clear, performance-based pathways to grow your career
- Team Culture : Be part of a fast-moving, collaborative, and supportive environment with purpose-driven people
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