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TCGplayer is a leading online technology platform for the collectibles industry.
Customer Experience Representative
Location
Utah
Posted
101 days ago
Salary
$29.2K - $50.2K / year
Seniority
Junior
Job Description
Customer Experience Representative
TCGplayer (an eBay company)
• Provide accurate and quality responses to customer inquiries via email • Exceed customer expectations and provide a first-class experience • Follow existing SOPs to resolve order issues and inquiries • Educate and empower customers on policies and product lines
Job Requirements
- Minimum of 1 year of customer service experience
- Experience in a high-volume technology organization (SaaS/eCommerce preferred) or gaming/hobby industry
- Excellent computer skills and ability to learn complex systems
- Experience with CRM like Zendesk or Salesforce
- Strong problem-solving skills
- Familiarity with the collectible gaming industry
Benefits
- Full range of medical benefits
- 401(k) eligibility
- Paid time off benefits including PTO and parental leave
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