• Leads the day-to-day administration and ongoing improvement of digital asset systems, including the organization’s DAM platform and related storage environments • Develops and maintains standards, governance frameworks, and workflows for managing digital assets across their lifecycle • Leads migration of digital content from legacy file systems into sustainable, well-managed environments • Works closely with teams across the organization to support effective management and reuse of digital content • Develops and delivers training, documentation, and guidance to build internal capacity and promote consistent practices • Establishes and maintains metadata standards and practices that support discovery, reuse, and interoperability across systems • Plays a key role in improving access to digital materials across systems and services

• Growing the number of active crypto traders on our platform — this is the primary mandate • Expanding our presence and reputation within crypto-native communities, ecosystems, and media • Identifying and activating partnership channels that are uniquely native to the crypto space — protocols, wallets, DAOs, launchpads, crypto media, KOLs, and Web3 infrastructure players • Building the intelligence and playbook infrastructure that allows our teams to replicate and scale what works across regions and segments • Positioning our exchange as the go-to platform for both crypto-native power users and the next wave of first-time crypto traders entering the market • Own the identification and execution of growth plays specifically tailored to the crypto trading industry— not repurposed tactics from other verticals • Continuously scan the crypto landscape to surface unconventional, high-leverage acquisition opportunities that competitors have overlooked: token launch moments, protocol migrations, bear/bull cycle sentiment shifts, regulatory tailwinds • Design campaigns that resonate with crypto-native audiences — referral mechanics, viral on-chain incentives, community takeovers, co-marketing with Web3 projects, trading competitions, and airdrop-linked acquisition flows • Prioritise and rank opportunities using a rigorous scoring framework (ICE / RICE), presenting a clear pipeline of crypto-specific 'low-hanging fruit' to the CRO each month • Stress-test every initiative against acquisition metrics before committing resources, ensuring maximum new-client ROI on growth spend • Identify, approach, and cultivate high-value partnerships with crypto-native projects, DeFi protocols, NFT platforms, Web3 wallets, crypto media, and adjacent fintech brands • Build and maintain a structured partnership pipeline in collaboration with the Head of Business Development, tracking status from first contact to live activation • Negotiate co-marketing, co-branding, and distribution agreements that drive measurable new-user acquisition at low CAC • Develop partnership playbooks — standardised frameworks that allow Regional Heads to replicate and localise proven partnership models in their markets • Serve as the team's primary authority on the crypto trading industry: its major exchanges, emerging protocols, DeFi trends, regulatory developments, audience segments, and shifting narratives • Map the full crypto-native audience landscape — retail traders, DeFi power users, NFT participants, institutional desks, crypto-curious TradFi investors — and build targeted acquisition angles for each • Track competitor exchange strategies (Binance, Coinbase, Bybit, OKX, Kraken and regional players) and identify positioning gaps our exchange can exploit for growth • Monitor on-chain data, social sentiment, and market cycle dynamics to time growth campaigns for maximum conversion impact • Produce a recurring Crypto Growth Intelligence Brief shared with the CRO, Head of Marketing, and Regional Heads — translating market signals into actionable growth priorities • Convert successful growth experiments and partnerships into repeatable, documented playbooks that can be handed off to Marketing, BD, and Regional teams for scaled execution • Brief internal teams — Marketing, Performance & Optimisation, Retention, and Regional Heads — with clear objectives, audience insights, messaging frameworks, and success metrics for each initiative • Prepare and quality-control all necessary creative, content, and partnership assets in coordination with the relevant team owners • Act as the internal growth authority: run workshops, share learnings, and upskill stakeholders on emerging crypto growth tactics • Build trusted working relationships across Marketing, BD, Retention, Performance, and Regional teams — establishing credibility through insight and results, not hierarchy • Drive alignment in cross-functional planning sessions; proactively resolve conflicts between team priorities that could slow growth execution • Hold teams accountable to joint growth commitments through shared dashboards, regular syncs, and transparent reporting to the CRO • Identify blockers early and escalate strategically, keeping initiative momentum without creating friction.

Requisition Number: 103762 Nexthink DEX Operations Location: Remote Salary Range: $110,000–$112,000 annually + full benefits Employment Type: Full‑time Role Overview As a DEX Operations Supervisor, you will lead the day‑to‑day delivery of Insight’s Managed Digital Employee Experience (DEX) services, overseeing a globally distributed team of onshore and offshore resources. You will be responsible for operational excellence, service quality, and customer satisfaction while serving as a subject matter expert (SME) for Nexthink‑powered DEX operations. This role blends technical expertise, people leadership, and service delivery ownership, helping customers shift from reactive IT support to proactive, experience‑driven operations. Within your first 60 days, Insight will support you in becoming a certified Nexthink expert, including: - Nexthink Partner Product Certification - Nexthink Partner DEX Managed Services Certification About Insight’s Managed DEX Insight’s Managed DEX helps organizations improve employee productivity by proactively identifying and resolving end‑user experience issues before they impact the service desk. By leveraging Nexthink insights, we enable customers to reduce incidents, improve satisfaction, and deliver modern, data‑driven IT experiences. We’re looking for professionals who are passionate about emerging technologies and excited to help enterprise customers modernize how IT supports the workforce. What You’ll Do - Oversee daily operations of a Managed DEX team supporting multiple enterprise customers - Lead service delivery to ensure consistent performance, SLA adherence, and high customer satisfaction - Serve as the escalation point during critical incidents, providing clear, professional customer communication - Use the Nexthink platform to: - Diagnose root causes of end‑user experience issues - Develop and recommend remediation actions - Implement solutions or escalate through ITSM workflows with clear documentation - Act as a DEX and Nexthink subject matter expert, providing guidance, best practices, and thought leadership - Drive operational excellence through process improvement, knowledge sharing, and performance management - Mentor and develop team members across onshore and offshore delivery models What We’re Looking For - 2+ years of experience working in a Nexthink or Digital Employee Experience (DEX) environment (preferred) - Nexthink or equivalent experience - 1+ year of experience using ITSM platforms (e.g., ServiceNow) - Strong operational leadership skills with the ability to manage multiple priorities - Excellent communication skills with a customer‑first mindset - Proven ability to respond to issues professionally and efficiently in fast‑paced environments - Willingness and ability to obtain Nexthink certifications within the first 60 days Be AmbITious at Insight This role is more than a job—it’s a career path. At Insight, your ambition is supported with opportunities to: - Earn new certifications and expand technical expertise - Take on increased leadership and responsibility - Grow your career within a global technology organization What You Can Expect - Fully remote work environment - The flexibility to work from another location, including international destinations, for up to 30 consecutive days per year - Ongoing learning, certification, and career growth opportunities - A supportive, inclusive culture built on Insight’s values of Hunger, Heart, and Harmony Join Us Join Insight and be part of a team that’s redefining how IT supports the digital workplace. Your ambITious journey starts here. Insight is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other legally protected characteristic. Candidates may share preferred pronouns and request reasonable accommodations during the interview process. Insight does not accept unsolicited resumes from recruiters or agencies without a prior written agreement. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Remote || Pennsylvania (US-PA) || United States (US) || IT Infrastructure & Support || None || Remote ||

• As the world's #1 media businesses within Crypto we are seeking experienced researchers with a high base of knowledge, obsession for the space and that can work and think fast.