This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Searching for a collaborative individual who empathizes with the needs of employees and is proficient in resolving obstacles that may emerge. You have a steadfast dedication for delivering excellent service and are an expert in effectively prioritizing tasks while maintaining quality and attention to detail. In this role, you'll contribute to the company's success by delivering a best-in-class support experience to employees. You'll tackle queries across all functional areas - HR, Compensation, Benefits, Workforce Management, and more - while ensuring our intranet remains updated. Your involvement will be pivotal in establishing scalable processes for employee support, playing a crucial role in our ongoing success. Job Responsibilities: - Partner with stakeholders from all employee support teams (Payroll, Benefits, Compensation, Talent Success, IT, Legal, etc.) to assist in answering a broad range of employee questions using a shared services support model. - Serve as the first point of contact for employee inquiries in ServiceNow, responding to and resolving cases within SLA on a variety of topics (onboarding, benefits, time off, payroll, company policies, Workday support, offboarding). - Maintain cases in your ServiceNow queue and effectively manage communications with employees, meeting case closure and SLA adherence goals. - Prepare and complete time-sensitive documents, forms, letters, and paperwork accurately and route them to appropriate teams for further processing in a timely manner. This includes I-9s, personnel files, employment verifications, unemployment claims, and offboarding paperwork. - Complete weekly and monthly audits with a strong level of accuracy and attention to detail. - Apply the highest level of confidentiality regarding sensitive information and employee records. - Demonstrate proven ability to effectively partner with other teams and stakeholders. - Be a champion of the Employee Service Center model by guiding employees to our company intranet and AI-powered agent for self-service, identifying gaps in self-service content and providing suggestions as needed. - Perform other duties or special projects of a similar nature as assigned. Qualifications - You have 1+ years of HR-related experience (could include HR exposure through classes or coursework). - You possess excellent written and verbal communication skills - you can deliver both good and bad news in a professional, compassionate manner. - You have outstanding problem-solving skills and a strong focus on customer satisfaction. - You have an eye for process improvement - you leave it better than you found it. - You can work collaboratively in a fast-paced, team-oriented environment while quickly adapting to evolving processes, policies, and technological advancements. - You are a self-starter who can work reliably in a remote setting. - You have high attention to detail and the ability to maintain flawless accuracy. - You have an understanding of HR processes and systems, including ServiceNow HRSD and Workday (preferred). Benefits - The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. - IntelliPro provides a comprehensive benefits package, all subject to eligibility. Company Description Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/ .

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The People & Culture Intern provides high-quality, accurate, and timely support for global People & Culture operations. This role is responsible for employee lifecycle transactions processes, responding to HR service desk queries, and maintaining data integrity across core people systems. By ensuring compliance, consistency, and excellent customer service, the Administrator plays a key role in delivering an outstanding employee experience and supporting the People & Culture function’s operational effectiveness. Key Accountabilities - People & Culture Service Desk & Employee Support: - Respond to employee and manager requests via service ticketing in a timely and effective manner. - Provide support to P&C team members’ internal inquiries about processes, status updates, or actions required. - Employee Lifecycle Management: - Prepare, process, and file documentation for onboarding, offboarding, and employment changes as needed. - Update tasks lists in HR system to support smooth transitions for incoming and existing employees and people leaders. - P&C Operations & Administration: - Assist with data entry and maintenance for P&C Systems. - Maintain and audit employee records, work eligibility documentation, and job descriptions. - Continuous Improvement & Collaboration: - Collaborate with People Systems & Services team members to support system enhancements and process improvements. Qualifications - HS Diploma, Bachelor’s degree highly preferred. - Experience in HR administration, operations, or SHRM certified preferred. - Strong attention to detail required. - Excellent interpersonal skills, with the ability to respond to employee queries with a customer service mindset. - Ability to handle sensitive information with discretion. - Applies sound judgment and critical thinking to resolve routine issues and appropriately escalates complex matters. Key Capabilities - Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do. - Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results. - Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues. - Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges. - Strong communication skills: Able to communicate effectively with colleagues at all levels, using clear and concise language. - Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges. - Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills.

• Complete soft checks and Green VOBs where verification can be obtained electronically or through payer portals without outbound calls to insurance companies. • Accurately review and verify patient eligibility, coverage details, and benefit information through online systems and clearinghouses. • Properly document and relay benefit information to provider offices in a clear and timely manner. • Respond to email correspondence from provider offices promptly and professionally. • Ensure all benefit verifications are entered accurately into internal systems with strong attention to detail. • Communicate any discrepancies, system issues, or eligibility concerns to leadership as needed. • Assist with additional weekend administrative tasks and special projects as assigned.

• Participate in HR Services team meetings, workshops/presentations, networking & professional development events. • Create presentation decks for management that highlight and communicate monthly/quarterly accomplishments. • Under guidance, create metrics reporting and customer satisfaction surveys. • Collaborate with HR Services team to include managers, analysts, administrative assistants on projects, newsletters, monthly project spotlight, publishing other items to intranet. • Engage in process improvement sessions related to HR Services tools and resources. • Support teams and individual projects related to the various HR Services team priorities. • Complete tasks and special projects as directed by the HR Services Vice President.